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Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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Positive reviews(255)
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Secluded lake view(6)
Good air conditioning(5)
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Clean bathrooms(3)
Negative reviews(4)
Lau Lil
Guestroom
Stayed in Nov 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Dec 26, 2023
A warm and cute little hostel but there is no elevator so you mighr have to walk some stairs if your room is higher up. View is good and location is convenient. Loved watching the lake in the morning.
Response from Property: Thank you for your recognition and support of our homestay. We will always maintain high-quality service and facilities, so that every guest can feel the warmth and comfort of home. Your positive feedback is our greatest encouragement and affirmation. We will always strive to improve the quality of service, so that every guest can enjoy a pleasant accommodation experience. A simple day is like a cup of fragrant tea, the more you taste it, the more flavorful it becomes. High quality treasures will prove their unique value under the verification of time. I believe our homestay will not disappoint your love. Looking forward to your next visit. The beauty and preciousness of youth lies in its innocence and flawlessness, in its accessibility and unpredictability, and in its never returning nature. Wishing you a pleasant journey and looking forward to your visit again. Time will always be young, and as we grow older, you will find that a childlike heart never dies, which is something to be proud of. Always maintain a pure heart and look at this noisy world. We will always be with you - looking forward to your visit again, wishing you a happy life and all the best
Louvie
Family Friendly Room (Tatami)
Stayed in Jan 2024
Travel with friends
12 review
4.2/5
Very Good
Posted on Feb 20, 2024
Its located in the city center and a walking distance to westlake. 😊
Response from Property: 感謝您的用心評價,與您相遇真是太幸運了,正因為您全面的點評更能促使我們進步~因為老闆喜歡西湖,幾年前走街串巷對西湖人文環境念念不忘,所以留在這邊開始創業,從此心宿民宿誕生啦。民宿就在西湖5A景區這邊,街區有幾個共享停車場,我們接到每個訂單都會電聯顧客,如果自駕,我們會添加微信以便第一時間可以聯繫我們喲。會給大家發停車場位置哈,告知如何到店,並在第二天提供繳費記錄可以跟我們前台報銷車費的。門店出門就能看見西湖美景,部分房間可以看到美麗西湖,街區近幾年變化也很大,越來越多文藝愛好者紛紛在這邊紮根,大多都是老闆自己在經營着自己的門店,有當地的大排檔、手作坊、文創店、小吃店等,每逢節日還有市集活動等,很是熱鬧。我們民宿客房房型也有6種房型,設計師是根據房間的格局決定房間的軟裝陳設佈置的,每個客房都有特色。感謝您選中我們,也慶幸我們沒有讓您失望。民宿是聘請設計團隊打造的,民宿服務和衞生是我們一直在努力做着的,客房一客一換,衞生與服務是我們最注重的。我們希望讓每一位入住的顧客都能賓至如歸的感覺,希望能在旅途中給您帶去無限温暖。感謝您對我們小哥哥小姐姐工作的認可,您的讚揚她開心了好久~真誠的期待您的再次光臨!祝:天天開心~
Guest User
Qinghe Double Bed Room
Stayed in Nov 2024
Couples
1 review
1.8/5
Posted on Dec 14, 2024
Why should a good hotel be designed with such ventilation + non-soundproof doors (the key is that there is no lake view). The hotel is a village house renovated. First, I was woken up by "Please pay attention to reversing" at 6 o'clock in the morning, and then by the three aunts and six wives who continued to chat. You can come if you're fully awake and don't mind.
The quality of the bedding is not very good, it has a smell, and the thickness is also very thin. In a hotel with a minimum temperature of 6 degrees + ventilation, I don't know if I was woken up by the noise or the cold.
There is a burning smell when the hair dryer is turned on, and the same thing happens when the cold air is turned on, which is very inferior.
Check-out is only possible at 12 o'clock, and a deposit is required for check-out at 2 o'clock.
At that time, most of the reviews I saw were partial pictures of the stairs and photos of the West Lake. I can only say that it was too young and overall not worth 150 a night.
Original TextTranslated by Google
Response from Property: Dear resident, thank you very much for your stay and detailed review. There are many rooms at the B&B for you to choose from, but the room prices are different! The platform also has room photos and room prices for guests to see at a glance! ! [Dear, first: You mentioned that there is no lake view. You cannot add your idea of "thinking you can see the lake" to the construction of the B&B. If you have asked the housekeeper whether you can see the lake, the B&B housekeeper I will also tell every guest that they cannot see much of the lake view, because the B&B is a renovated private house, and there are residential buildings nearby. The West Lake is just a 1-minute walk from the B&B. There are mostly big trees on the edge of the West Lake, and the B&B is not built on By the lake. Second, the hair dryer is a brand new thermostatic hair dryer. If there is a smell, it may be the smell of freshly unpacked packaging. If you inform the front desk, the front desk can help you replace it with a brand new one. Your satisfaction is the most important. Third, the economy room is on a low floor, and the sound insulation is relatively weak. Next time, you can pay the difference to live in a double bed room upstairs, where ventilation, lighting, and sound insulation are much better. We apologize for the inconvenience caused to you. Fourth, here is the issue of deposit collection. Dear, the B&B will not charge any deposit for check-in. However, if you want to delay check-out beyond the normal check-out time of the B&B, the B&B will charge an extra deposit. And we only charge a deposit, which will be refunded. We also have your consent and it is not mandatory. Fifth, regarding what you reported here, the front desk of the B&B has not received your feedback. If you think the quilt is thin, we can add a quilt for you. The room is also heated. If you have any questions, you can contact the front desk. We are here. Bian's most important thing is to serve every customer well. I also read the chat record with you at that time. You were satisfied with the service from beginning to end and there was no dissatisfaction. We apologize for the inconvenience caused to you. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again! [This review store has reported an abnormal review, which is suspected to be a malicious negative review]
Response from Property: 尊敬的住户,感謝您對我們民宿的肯定,這離不開您的支持和建議。我們會認真聽取客人的意見和建議,不斷改進和優化我們的服務,為您打造更加美好的旅途體驗。非常感激您對我們民宿的好評!您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施,為您提供温馨舒適的住宿體驗,讓您有賓至如歸的感覺。您的認可是我們前進的動力。我們非常注重細節和服務質量,致力於為每位客人提供最舒適的住宿體驗。希望您能再次選擇我們的民宿,與我們一起度過愉快的時光。路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!~~~
Response from Property: 尊敬的住户,感謝您對我們民宿的肯定,這離不開您的支持和建議。我們會認真聽取客人的意見和建議,不斷改進和優化我們的服務,為您打造更加美好的旅途體驗。非常感激您對我們民宿的好評!您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施,為您提供温馨舒適的住宿體驗,讓您有賓至如歸的感覺。您的認可是我們前進的動力。我們非常注重細節和服務質量,致力於為每位客人提供最舒適的住宿體驗。希望您能再次選擇我們的民宿,與我們一起度過愉快的時光。路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!~~
Response from Property: 尊敬的住户,感謝您對我們民宿的肯定,這離不開您的支持和建議。我們會認真聽取客人的意見和建議,不斷改進和優化我們的服務,為您打造更加美好的旅途體驗。非常感激您對我們民宿的好評!您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施,為您提供温馨舒適的住宿體驗,讓您有賓至如歸的感覺。您的認可是我們前進的動力。我們非常注重細節和服務質量,致力於為每位客人提供最舒適的住宿體驗。希望您能再次選擇我們的民宿,與我們一起度過愉快的時光。路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!~~
Lezi57
Discount Double Room
Stayed in Nov 2024
Solo travellers
2 review
4.8/5
Amazing
Posted on Dec 17, 2024
房間衞生還挺乾淨的。民宿的裝修也挺有特色,而且環境也很舒適。出門就是老字號大排檔和西湖
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Response from Property: 尊敬的住户,感謝您對我們民宿的肯定,這離不開您的支持和建議。我們會認真聽取客人的意見和建議,不斷改進和優化我們的服務,為您打造更加美好的旅途體驗。非常感激您對我們民宿的好評!您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施,為您提供温馨舒適的住宿體驗,讓您有賓至如歸的感覺。您的認可是我們前進的動力。我們非常注重細節和服務質量,致力於為每位客人提供最舒適的住宿體驗。希望您能再次選擇我們的民宿,與我們一起度過愉快的時光。路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!~~
Response from Property: 非常感謝您的好評! 非常感謝您的入住和詳細點評。我們已經再更新您説的問題,您的寬容和理解是對我們工作的鼓舞和支持!!正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。行遠,心近,聽山聞水,午餐品茶,休閑休息。相識是最珍貴的緣分,思念是最美麗的心情,牽掛是最真摯的心動,.路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘,愛你的心,如花兒搬開成心底無邊的璀璨,你的微笑如夢幻一般,讓我在你的世界裏婉約成詩,小家期待與您的再次遇見~很高興能夠為您提供一個愉快的入住體驗,我們致力於為每位客人提供優質的服務和舒適的住宿環境。希望我們的酒店能夠成為您未來旅行的首選,我們會繼續努力,為您提供更好的服務和舒適的住宿環境。感謝您對我們的支持!祝您每天都能擁有陽光般的好心情~~路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!期待您的再次光臨!
Guest User
Discount Double Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 18, 2024
住的很舒服,店裡的服務態度也不錯,有什麼都會第一時間提供到來,這邊的風景也很美
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Response from Property: 尊敬的住户,感謝您對我們民宿的肯定,這離不開您的支持和建議。我們會認真聽取客人的意見和建議,不斷改進和優化我們的服務,為您打造更加美好的旅途體驗。非常感激您對我們民宿的好評!您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施,為您提供温馨舒適的住宿體驗,讓您有賓至如歸的感覺。您的認可是我們前進的動力。我們非常注重細節和服務質量,致力於為每位客人提供最舒適的住宿體驗。希望您能再次選擇我們的民宿,與我們一起度過愉快的時光。路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!~~~
Response from Property: 非常感謝您的好評! 非常感謝您的入住和詳細點評。我們已經再更新您説的問題,您的寬容和理解是對我們工作的鼓舞和支持!!正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。行遠,心近,聽山聞水,午餐品茶,休閑休息。相識是最珍貴的緣分,思念是最美麗的心情,牽掛是最真摯的心動,.路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘,愛你的心,如花兒搬開成心底無邊的璀璨,你的微笑如夢幻一般,讓我在你的世界裏婉約成詩,小家期待與您的再次遇見~很高興能夠為您提供一個愉快的入住體驗,我們致力於為每位客人提供優質的服務和舒適的住宿環境。希望我們的酒店能夠成為您未來旅行的首選,我們會繼續努力,為您提供更好的服務和舒適的住宿環境。感謝您對我們的支持!祝您每天都能擁有陽光般的好心情~~路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!期待您的再次光臨!
Response from Property: 非常感謝您的好評! 非常感謝您的入住和詳細點評。我們已經再更新您説的問題,您的寬容和理解是對我們工作的鼓舞和支持!!正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。行遠,心近,聽山聞水,午餐品茶,休閑休息。相識是最珍貴的緣分,思念是最美麗的心情,牽掛是最真摯的心動,.路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘,愛你的心,如花兒搬開成心底無邊的璀璨,你的微笑如夢幻一般,讓我在你的世界裏婉約成詩,小家期待與您的再次遇見~很高興能夠為您提供一個愉快的入住體驗,我們致力於為每位客人提供優質的服務和舒適的住宿環境。希望我們的酒店能夠成為您未來旅行的首選,我們會繼續努力,為您提供更好的服務和舒適的住宿環境。感謝您對我們的支持!祝您每天都能擁有陽光般的好心情~~路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!期待您的再次光臨!
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Shengfeiernanduogubangu
Qinghe Double Bed Room
Stayed in Nov 2024
Business travellers
26 review
5.0/5
Outstanding
Posted on Dec 7, 2024
入住很多次了,民宿感覺很好,衞生細緻,經常過來。
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Response from Property: 尊敬的住户,感謝您對我們民宿的肯定,這離不開您的支持和建議。我們會認真聽取客人的意見和建議,不斷改進和優化我們的服務,為您打造更加美好的旅途體驗。非常感激您對我們民宿的好評!您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施,為您提供温馨舒適的住宿體驗,讓您有賓至如歸的感覺。您的認可是我們前進的動力。我們非常注重細節和服務質量,致力於為每位客人提供最舒適的住宿體驗。希望您能再次選擇我們的民宿,與我們一起度過愉快的時光。路途漫漫終有一處休憩驛站,行色匆匆唯有小家不忘初衷,盼您再來!~~~