CHINA OVERSEAS HOTSPRING RESORT Reviews

The room itself is a bit dated. They didn't provide a children's toothbrush for my kid. After soaking in the hot spring and swimming, my skin was really dry, and there was no lotion provided, which is something they could definitely improve. However, the overall hotel service and surrounding environment are quite good.

Considering the nearly 2000 RMB per night price tag, my overall stay experience was just average, primarily due to several issues I encountered starting from check-in: Firstly, the two front desk staff members seemed unprofessional. When I asked if breakfast could be delivered to the room, they replied with vague answers like 'I'm not sure, I don't really know, maybe not.' Secondly, when I inquired about the SPA environment – whether it was indoors or outdoors – their response was equally unclear and hesitant. They simply handed me a price list. The brochure clearly showed a beautiful outdoor setting, so I asked if the actual environment was like that, outdoors. They said they weren't sure. I had planned to pay for a SPA session with my mother that evening, which is why I asked specific questions. Thirdly, regarding the golf cart service: before I even got on the cart, the staff member didn't ask but rather told me directly, 'I'll take you to drive your car closer to your room, it's very near there, it will be more convenient for you to drive.' My initial thought was that as a guest, I didn't want to drive, and if there's a golf cart service, I should be able to use it to get around other areas within the hotel. So I countered, 'Can I just be driven by a golf cart within the hotel?' He said yes, but still kept pushing me to drive my car to my room. I directly refused. When we arrived at the corridor outside our room, he just said 'here it is' and didn't get off to tell us which specific room it was. It was almost 7 PM, already dark, and the lighting in the area was generally dim. He just stayed in the car and said, 'It's the door on the left once you go in,' and then left. I felt very underserved. Fourthly, since we checked in late at night, the lights in our room hadn't been turned on beforehand, although the hot spring water and air conditioning were ready, which was good. However, because there were no lights on and no one guided us, opening the door wasn't easy, and finding the light switches was also a hassle. I suggest having a staff member accompany guests to assist with these things, especially for first-time guests checking in at night. Fifthly, for a stay at this price point, I felt the amenities and details, usually found in four or five-star service, were lacking: a. Disposable toilet seat covers should be provided. b. Disposable bathtub covers should be provided. c. A foot-wiping mat should be placed at the bathroom entrance. Sixthly, we stayed in room 6503, a private villa with a hot spring pool in the courtyard, offering good privacy. Guests choosing a private hot spring room usually prioritize privacy. However, directly opposite the hot spring pool area were three open-work windows, facing a walkway that guests arriving at the hotel must use to get to their rooms. I recommend adding privacy blinds. Seventhly, I called the front desk between 7:30 PM and 8:00 PM to book a 9:30 PM SPA service, which is an additional paid service. The first call was transferred to another front desk. When booking with the second front desk, after providing my room number, they asked for my phone number. To protect my privacy, I asked if the room number was sufficient, and they said yes. I booked for 9:30 PM. However, when I arrived at the SPA reception on the first floor half an hour early and asked if I could start earlier, the two receptionists seemed very surprised and asked, 'Wasn't that you who just went up? You also booked for 9:30 and said you arrived early, we thought you had already been taken up.' Of course, if they had simply told me I had to wait until 9:30 PM because I was early, I would have understood. But the front desk clearly didn't handle customer booking information effectively. There were management loopholes starting from the phone booking process, such as confirming room numbers, confirming guests' surnames. Furthermore, there were only two therapists for the SPA. If two groups of customers booked for 9:30 PM simultaneously, that's also unreasonable. Additionally, the SPA front desk staff on the first floor had a rather poor attitude. On a positive note, the SPA therapists' techniques were excellent. Separately, I would like to commend the dinner at Dongpo Pavilion. The food was served quickly and tasted good. When I dropped my chopsticks, a staff member replaced them within two seconds. The only downside was the large number of mosquitoes, but the staff promptly provided two types of mosquito coils and mosquito repellent, which solved the problem. Overall, the soft services need significant improvement; they are comparable to a three-star hotel. The hardware facilities are matching, and the hotel's garden environment and layout have a good ambiance. However, no matter how much money is spent on hardware, without matching soft services, it will still fail to retain repeat customers.

We upgraded to a villa at the front desk, and the staff there were very helpful – kudos to them. However, I have to strongly criticize the shuttle service. The guy arranging the shuttle organized everyone at the entrance except for our family of three, even though we had a baby with us. He completely ignored us, and even after I proactively asked him once, he remained unresponsive. After everyone else was sorted, he disappeared, leaving us waiting with our baby for over ten minutes for nothing. Moreover, the shuttles generally refuse to pick up guests midway, even if they're empty. Another issue was with the pool staff. After seeing the waterfall, we pushed our stroller, thinking we could use the pool passage to get back closer to our room. However, the pool staff adamantly refused to let us pass, insisting we go all the way back the way we came, which was incredibly rigid. Overall, the good points balance out the bad, and I'd probably consider staying again.

This was my first stay at the Zhonghai Tangquan Resort Hotel, and I was immediately impressed upon entering. The unique Huizhou-style architecture is stunning. The hotel also offers various experience activities like boat rides, Hanfu (traditional Chinese clothing) experiences, and pottery, all of which are excellent. The front desk service was professional and top-notch. After a hot spring soak, my skin felt incredibly smooth. Highly recommend!

The overall experience exceeded my expectations! The environment was tranquil and elegant, and the room was spotlessly clean. Soaking in the hot springs was incredibly relaxing and comfortable; it was even more beautiful and atmospheric on a rainy day. They also had various entertainment facilities. The staff were all exceptionally nice, warm, and friendly, providing very thoughtful service. It was a fantastic experience, and I'll definitely be back!

This was my first time staying at the Zhonghai Tangquan Hotel. The Huizhou-style architecture and antique room decor created a wonderful ambiance [strong]. The resort grounds feature waterfalls and a lake, and they even offer boat rides. The service was excellent in all aspects, from the warm welcome at the front desk to the efficient check-in process. The restaurant had a great atmosphere and delicious food. In the evening, I enjoyed the hot springs; the water quality was superb, and the hot spring area was beautifully designed. The staff were all very proactive with their service, making for an absolutely fantastic experience [strong]. I'll definitely come back and recommend it to my friends [smiley face].

This was my second stay at this hotel, and it's been beautifully renovated. It's truly unique with a design full of ancient charm and character. The room was spacious and comfortable, simply yet elegantly furnished, and very clean. The hot water in the room is from a hot spring, and it felt so relaxing to shower. The front desk staff, seeing we had a child, quickly checked us in and provided us with a tour route for the park. Breakfast was extensive, and the Hanfu photo shoot experience was also great. Definitely a spot worth checking out.

We had a wonderful experience staying here. We were constantly in contact with the staff who went out of their way to help me celebrate my partner’s birthday. The package I booked helped me have a stress free, yet eventful weekend celebration with so many memorable activities available on site. The landscape is well kept and beautiful and the customer service is top tier. We will definitely be coming back in the future!

I recently stayed at the Stay China Overseas Hot Spring Resort in Huizhou, and it was a truly wonderful experience. From the moment we arrived, the staff were incredibly friendly and welcoming, making us feel right at home. A special shout-out to Mary, who went above and beyond for us. She kindly took us by buggy to a restaurant outside the resort – such thoughtful service that made our stay even more enjoyable. The resort itself is absolutely beautiful. Everywhere you look, there’s something lovely to see – lush greenery, tranquil paths, and a real sense of serenity. It’s the perfect place to relax and unwind. I must have taken a hundred photos; every corner is picture-worthy. The outdoor hot spring areas are fantastic – plenty of pools to choose from, all well-maintained and set in a peaceful natural atmosphere. One more highlight: the hotel restaurant staff were extremely kind. Even after the restaurant had closed, they allowed us to heat up our takeaway food. That level of genuine care is rare and much appreciated. If you’re looking for a calm, beautiful getaway with truly heartfelt service, I highly recommend this resort. Thank you to Mary and the whole team for a memorable stay!

Finally got to visit the Zhonghai Hot Springs, and it was definitely worth it! The Song-style garden and waterfall views are absolutely stunning – perfect for photos. The private hot springs offer great privacy, and I felt completely relaxed after soaking. The room views were also fantastic. The only minor drawback is its slightly remote location, but that's what makes it so quiet and secluded, offering a full-on vacation vibe. It's good value for money, and I'd recommend it to anyone looking for a peaceful hot spring getaway.

The environment is quiet and elegant, and the Song-style garden is incredibly tasteful. The hot spring water is genuine and of good quality, perfect for unwinding and relaxation. The facilities are clean and tidy, and the service is meticulous and thoughtful. With the mountains and water as your backdrop, soaking in the hot springs while enjoying the scenery offers an excellent vacation experience. Highly recommended!

The environment here is tranquil, surrounded by birdsong and fragrant flowers, making it perfect for a relaxing getaway. The hot spring is fantastic and comfortable, with multiple pools and ample private space. The staff are all very friendly, polite, and always smiling. This hotel is truly ideal for rejuvenating your mind and body!

The environment is absolutely fantastic, with an elegant courtyard and plenty of greenery, offering a peaceful escape from the hustle and bustle. The service is incredibly thoughtful; almost every staff member was friendly and even helped us with our luggage. Facilities are comprehensive, including a kids' club, children's pool, and a clean hot spring area. It was super stress-free bringing the kids here; we enjoyed the hot springs, which was incredibly therapeutic. A perfect experience! We'll definitely choose to come back again! Thumbs up~

Ambiance: Absolutely stunning, especially at night – so peaceful and beautiful. Cleanliness: The room was spacious, and the bedding was clean and comfortable. Service: The service was excellent; every staff member I met greeted me with a smile, even the cleaning staff. It felt just like home, or like staying with friends.