The check-in experience was very bad! I won't come again next time!
As a Ctrip Black Diamond member, I have stayed in large and small star-rated hotels. This time I stayed in a five-star old hotel, and the service was not as good as a fast hotel.
First, I had to go to the reception building 50 meters away to check in when I stayed in the VIP building. I had to go back and forth.
Second, there was no doorman in the VIP building! As a five-star old hotel that has served so many national leaders, the VIP building did not even have a doorman to welcome guests, and I had to drag my luggage back and forth.
Third, the hotel staff had no service awareness! The old man who guided the parking saw us carrying so much luggage, stood less than 10 meters in front of us, and pushed the door in directly (the VIP building had two doors)
Fifth, the wind was strong at night, and the mat at the door of the VIP building was blown by the wind, and the sand under the mat blew directly into my eyes! I went out for more than an hour, and the mat was still like this, no one managed it!
Sixth, the family suite booked, the platform showed that the small bed was 1.2 meters wide, but it was actually only 1 meter. The bathroom only has an overhead shower, which is not very friendly for a family room. The bathtub also has only a low faucet, no shower head, and no disposable bathtub cover! The bathtub is just a decoration!
Seventh, I arrived at the restaurant for breakfast at 9 am, so the dishes were basically empty, and there was only one fried egg left. At the urging of the guests, the omelette chef picked up the omelette machine to replenish it. It was 9:25, so the dishes were still empty! Is this the product and service of a five-star hotel? It is really sad.
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