Hampton by Hilton Hulunbuir Hailar Street

I originally didn't want to leave negative reviews for two separate bookings at the same hotel, but my experience at the Hampton by Hilton Hailar was so disappointing that I couldn't help but add another one. We stayed for two nights, and especially in Hailar, as our first stop after a long journey, I carefully selected this hotel with high expectations. However, from check-in to check-out, we encountered a continuous stream of problems, big and small: the heating function of the air conditioner was practically nonexistent, leaving the room cold and damp in September Hailar; there was a constantly lit night light under the refrigerator that severely disturbed our sleep, and it wasn't fixed after we reported it; the showerhead and toiletries all had various issues, most of which we had to figure out how to resolve ourselves. There were also many complaints regarding the service: the front desk lacked phone etiquette, and the parking lot entrance had incorrect directions. The most unpleasant incident was the night our room key card stopped working. We returned to the hotel exhausted, only to be given the cold shoulder by the front desk, with no empathy, just perfunctory service. Afterwards, the hotel only offered two bags of snacks as a token compensation, with no formal apology or explanation for the series of hardware issues. The breakfast selection looked ample, but many dishes were lukewarm. Only the service from the cleaning lady in the restaurant was heartwarming. I'm not a picky guest; I usually try to be understanding if things are tolerable. However, this hotel's hardware maintenance and the front desk's service awareness were both terrible. We specifically came to Hulunbuir for our honeymoon, hoping for a comfortable stay to relax, but instead, the hotel's various problems ruined our travel mood. For those considering staying here, I suggest you think carefully.

I arrived in Hulunbuir for a 5-day, 4-night trip and stayed at four different hotels. In the end, you really do get what you pay for. The Hilton's rooms were well-designed, clean, and hygienic, and the breakfast had a wide variety and tasted great. It was excellent as always. Angel, the front desk service manager, provided us with complimentary breakfast and a room upgrade. The young man Liming was also very enthusiastic and helped us with our luggage. Five-star review! I will definitely choose the Hilton again on my next visit.

When I travel now, I almost always choose Hampton by Hilton. Generally, Hampton is a strong contender, whether it's for the price or the location. The hotel amenities are quite good, and the breakfast is also excellent with plenty of choices. What's more, this hotel has a small door connecting it to the supermarket next door, making it super convenient to buy anything you need.

Great environment and excellent service. The hotel has a 5-star ambiance, and the breakfast was superb. Our family trip with my daughter, son, and husband was truly unforgettable. It was so convenient, just a short taxi ride from the airport – close and easy to get to.

The room was great, and they didn't charge extra for the kids' meals. It's really close to the Hailar Museum, and there's a supermarket downstairs, which is super convenient.

Aside from a minor issue with the dining (having to pay a deposit for ordering and the F&B department using the self-service laundry), the other services were excellent. I was especially touched when the front desk proactively offered us a three-hour late checkout. We stayed for eight consecutive days, and the drinking water was generously replenished daily.