Pullman Sydney Hyde Park

In short, Pullman Hyde Park Sydney is a great hotel with a gym and pool that offer good views. The rooms are clean, and the location is perfect for accessing all the famous tourist spots. We stayed for 5 nights at Pullman Hyde Park Sydney in mid-May. We arrived at the hotel around 10 AM, which was earlier than the scheduled check-in time. We requested an early check-in at the concierge; however, we were informed that no rooms were available until 1 PM. This was understandable, given our early arrival. While waiting, we appreciated the water dispenser and snacks available for guests. One downside was that the hotel had only three lifts, which were insufficient for the number of guests. One lift even broke down, and the other two were quite slow. We booked a Superior King Room with a Hyde Park view, which was lovely. The room was clean, with no odors or stains. However, our first room was missing disposable slippers and had a broken phone. The staff quickly sent a technician and arranged for us to move to a higher floor with a functioning phone. They were responsive, but we had to move our luggage ourselves, as they were unable to assist with that. (It was around 6pm so they may be short-staffed at that moment.) We spent some time at the gym, but unfortunately, the drinking water ran out around 6 PM. We called the concierge to have it replenished, but no one arrived by the time we left. The pool was decent, and there was also a jacuzzi. However, the jacuzzi was located right next to the gym and in front of the glass entrance, so anyone coming out of the elevator could see you enjoying it, which may or may not be a concern for some guests. A highlight was running on the treadmill while enjoying the stunning sunset over the city skyline—it was spectacular. The location was fantastic! The major bus stops were just a 6-minute walk away, providing easy access to Bondi Beach, Central Station, and Darling Harbour .etc. It was also only a 15-20 minute walk to the harbour, which made exploring the area very convenient. Overall, while I believe there are cheaper options with similar location advantages, the cleanliness at Pullman Hyde Park was notably better than those alternatives.

We stayed at Pullman Hyde Park in Sydney during Christmas holiday and while the location is fantastic, right in the heart of the city with easy access to attractions and dining, the hotel itself feels a bit outdated. The building could definitely use some updates to match the price point. We had an issue with the toilet seat, which was oddly positioned and wasn’t able to pull it up and made it uncomfortable for my husband to use. Not a major deal-breaker, but definitely a bit inconvenient. Another downside was the lack of soundproofing in the rooms. We could hear a lot of noise from the hallway and other rooms, which made it hard to get a good night's sleep. The jacuzzi was quite small, much smaller than expected, but on a positive note, the rooftop pool was a highlight. The view of Hyde Park and the surrounding skyline was absolutely stunning—definitely the best part of the stay. Overall, it’s a decent option if you’re looking for a central location, but for the price, I was hoping for a bit more in terms of room quality and amenities.

The hotel is located in an excellent location in the heart of the Sydney CBD. The rooms are spacious and clean however a bit dated. Although the room was pre-paid my card was charged for a second time. I pointed this out to the front desk staff and it was quickly resolved although I wonder how often that happens. The entire hotel is in need of a refurb so not sure the rooms are worth the price however it served my purposes and was not a bad experience.

Overall, the location is easily accessible by public transportation. The room is clean, and the bed is soft and comfortable. However, the staff did not replenish the shampoo, soap, or other bathroom amenities.

Pretty nice hotel, large room, large bed, and the view at night was amazing.

This is not my first but will be the last time I stay at Pullman. I spent 4 nights, booked two rooms for 3 people. A lot of things were greatly concerning during my stay. 1) misguiding pictures -the bathroom Does Not look like the picture uploaded -I probably got the old room 2) cleanliness - the pool on level 23 smelled like dogshit the whole time - the sauna had some naked guys inside and I was shocked - the room was not clean overall, some stains on the bedsheet 3) furnitures I only had one sofa in my room and requested for another, but instead got this random dining chair 4) FACILITY&OUT OR ORDER 1. AC broke down and I had to FREEZE OVER NIGHT HAD TO GET A HEATER FROM THE LOBBY, but did not get the AC fixed during the entire 4 nights 2. The bedside table had broken glass and I cut my finger pretty bad, and went bleeding 3. The phone did not work during the entire stay- some concierge personnel came in and tried fixing it, but failed and just left I reported this issue but no one said anything and just took the glass out. No compensations or fixing action taken from the hotel Staying in the hotel was the worst part of my trip this time around, PLEASE DO NOT GO HERE UNLESS YOU WANT TO RUIN YOUR DAY. Such a disappointment to Accor group hotels in general. This is definitely not acceptable level of hospitality even from a three star motel. The only thing that is good about this hotel is the location. That is it.