Vienna International Hotel (Khorgos Port) Reviews

Very good location. Many shops and cafes are near. Very close to Horgos port. Staff were very helpful , they helped to find a driver to get nearest airport almost at midnight.

nice hotel and good price

Good location.

The hotel still has a bit of smell, no breakfast, and a fat waiter with a very bad attitude asked us to cancel the Ctrip room and buy a new one at the front desk. Asked if we didn't want to cooperate with Ctrip, the answer was: yes. Later, a person came to mediate and solved the problem. The fat girl immediately said, give a good review. I was also drunk. Hotels in Horgos are really bad. We initially booked a designer hotel, the lobby was on the 12th floor, there was only one elevator, we didn't even wait for ten minutes, the door was under renovation, it was a mess, I checked out with my elders and came to Vienna, but they insisted on not refunding. The free check-out time was 20:00, I called at 20:30, and they still deducted 20% in the end. I can't comment on it yet, but I'll just say it here to avoid disappointment. The overall quality of the Vienna chain is still good

The gentleman in charge of security always had a heart-warming smile. The room was nice, the breakfast was edible but not very good.

The stay was very satisfactory. Guli at the front desk had a good service attitude and the breakfast was also good.

This hotel is amazing! From the moment you enter, you feel a full sense of luxury. The room was spacious and comfortable, and the bed was as soft as a cloud, allowing me to sleep well every night. The service is also first-rate. Sister Bi is warm and friendly, making me feel like a VIP. The breakfast is rich in variety and every bite is enjoyable. Next time I come, I will stay here!

During the Spring Festival holiday, take your family to the port to play! Staying at a Vienna hotel is a great value for money! The hotel staff were very helpful and upgraded my room. I could see the morning glow and snow-capped mountains, and the scenery was very good. The hotel is very close to Wanda, Central Asia Style Street, and the Free Trade Zone Port, which is very convenient! All in all, it was a very good experience. I will continue to stay here next time I come to the port!

It is clean and tidy, the scenery outside the window is beautiful, the service is warm and thoughtful, the security guys at the door are very enthusiastic, the young lady at the front desk, and the handsome Uyghur guy are very enthusiastic. I recommend Vienna Hotel to Horgos, it is trustworthy!

The room is big, the breakfast is good, the location is excellent, the parking lot is large and spacious, and there is no sunlight all morning. There is a Tonghui Baida charging station on the right hand side of the hotel

A very good hotel chain with friendly service, clean rooms, good location, and convenient parking. The breakfast service time is relatively early in Xinjiang, and there are many varieties on offer, including special milk tea.

The hotel has a strategic location, with many restaurants nearby, making dining convenient. Ms. Ye Li*** at the front desk was very considerate and provided us with a room upgrade for free. The buffet breakfast is rich and the room is clean and tidy. I will choose to stay here next time.

Manager: You check out immediately! Give the manager the worst attitude ever encountered first. Closer to home, the Vienna hotel, which costs 200 yuan per capita, sold for a price close to 600 yuan during the summer vacation. First of all, I thought there was a problem with the air conditioner. The customer service said to send someone to fix it. After repairing it twice, it was still hot. The so-called manager came down with such a bad attitude, with a face* It looks like *, I came out to consume, not to be taught how to use the air conditioner by you, is our family all **? Can't plug in the power card, can't turn on the air conditioner? If there is a problem, it should be solved, not to check me out immediately, you** go out to travel in 40-degree weather and go to and from the hotel, ****. How do you treat your guests your employees? The security guard around you called the engineering department and was scolded by you. You are really embarrassing to the hotel. What's even worse is that we booked two rooms, and you have to return my room with the room card on you. You are really brave, but fortunately, Ctrip's customer service solved it. I didn't want to spoil my mood when I was traveling this time, but your service attitude is really bad. The security guard, the sister at the front desk, and the engineer are all good, but it’s hard to be squeezed by you every day😖

I have spent all my money in this hotel and have stayed for 20 consecutive days. There are some service experiences that people really can't help but leave a bad review... 1. The front desk called me at 1:30 in the morning and asked if I wanted to extend the room? ? ? It's outrageous... Fortunately, I usually sleep late. If I have already rested at this time, I will be really annoyed when I receive a call from the front desk at 1:30 in the morning whether I want to renew the room? Is this what the hotel provides? The phone said that I just want to confirm that I am in the room at this point. Do you want to continue to stay tomorrow? ? Because I lived for a long time, I basically went down to renew the room every two or three days. The front desk also knows me, but as usual every day, they will call at 12:30 noon to ask whether to renew the room, which is quite normal. But I didn't go out for two days, so I didn't go down to renew the room. So you just called at 1:30 in the morning and asked if you could extend the room? 2. The cleaning staff took advantage of me to sleep at noon one day. Swept the door and cleaned the room while I was sleeping. Fortunately, I live alone. In case a couple stays, the two of them are still sleeping, and before the two of them get up, it would be too rude for you to come in and do a circle around other people's bed for cleaning... Does this hygienic mean that it must be done? Total disrespect to guests, still on break? I was really sleepy that day, so I didn't open my eyes and asked him to tell them that there was no need to do hygiene, but I kept feeling someone walking around near my bed to do hygiene. Usually the cleaning will knock on the door first. If there is someone inside, they will open the door and ask me if I need to do cleaning. I happened to go to bed late that day, and I was still catching up on sleep in the afternoon. After the cleaning opened the door, he saw that the guest was still sleeping, so he came in directly? ? No way, it's a bit impolite to open the door and go in for sanitation while the guests are sleeping. 3. The reason why I came to Horgos to book this hotel at first was because they had a gym. I basically go to the gym twice a day. But two of those times, the waiter came in and stopped me from using the gym? ? ? Once at noon, it was said that the guests in the next room were taking a lunch break. Once at night, it was said that the guests in the next room were going to rest. Call the hotel before coming to confirm that the gym is available 24 hours. If the gym is so noisy that it will affect the room next to it, then don't open it next to the gym for guests? ? Such a big hotel is not full. On the contrary, it is a bit of putting the cart before the horse to ask the guests who are using the gym to stop using it. I originally chose this hotel because of the 24 hour gym. By chance, I stayed for more than 20 days. No matter at noon or night, come to tell me that I will disturb the guests in the next room, and let me not continue to use the gym. Then there is no need for me to continue living here... In short, the overall facilities of the hotel are still normal. It is the experience of these three points of service... It really makes people feel that it is far from the spectrum.