Vienna International Hotel (Khorgos Port)

Vienna International Hotel (Khorgos Port) Reviews

Vienna International Hotel (Khorgos Port)

16th Floor, Zone B, Ya'ou Xintiandi, Tianshan Road, Khorgas, Xinjiang, ChinaView hotel details
Vienna International Hotel (Khorgos Port)
Vienna International Hotel (Khorgos Port)Vienna International Hotel (Khorgos Port)Vienna International Hotel (Khorgos Port)
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Guest Reviews of Vienna International Hotel (Khorgos Port)

9.5/10
Outstanding
904 review
Verified reviews
Location9.5
Amenities9.5
Service9.5
Cleanliness9.5
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All reviews(904)
Positive reviews(887)
Reviews with photos/video(95)
Friendly front desk staff(131)
Classy environment(80)
Convenient parking(47)
Delicious breakfast(31)
Would stay again(23)
Loved the view(18)
Perfect for business trips(17)
Awesome gym(8)
Negative reviews(17)
Akramjan
Business Room (2 beds)
Stayed in Sep 2025
Business traveller
8 review
2.0/10
Posted on Oct 29, 2025
They not accept online bookings and asked cancell bookings, charge more from online price, i saw online 2 aduot + 1 kids free breakfast and stay, but they told me we not accept this booking, you can only book direct with us, edpensive price, trip.com 250 yuan, they give me one room 292 yuan, terrible chinese reception rude for foreigners,,, not recommend if you cant speak chinese,
Response from Property: 尊敬的客人,我們非常歡迎您的到來,也理解您帶着孩子們出行的種種情況。每個房間雖然標準是兩位客人,但我們貼心允許最多住4位,包括可愛的孩子們。衹是呢,孩子們多,早餐的浪費讓我們心疼呀,那些食物都是精心準備的呢。對於您續住,我們已經在網上續住價格上給了優惠哦,就像給您的旅程送上的一個小驚喜。希望您和孩子們在酒店能度過美好的時光,也期待我們一起努力減少浪費,讓這份美好更持久呢。如果有任何需要,我們就像家人一樣隨時在身邊哦。
Guest User
2-bed Room With City View
Stayed in Jul 2023
Business traveller
1 review
9.0/10
Great
Posted on Sep 3, 2023
Very good location. Many shops and cafes are near. Very close to Horgos port. Staff were very helpful , they helped to find a driver to get nearest airport almost at midnight.
Response from Property: Thank you for choosing weiyena , we will continue to improve the quality of products and services! Looking forward to your next visit. I wish you a happy life and a good mood every day!
Guest User
Deluxe Suite
Stayed in May 2024
Business traveller
68 review
10/10
Outstanding
Posted on Jul 1, 2024
nice hotel and good price
Response from Property: Seeing the five-star review from the customer, We are really happy to live in your heart's content. It is an honor for Xiaowei to accompany you and provide high-quality and fast service! Looking forward to meeting you again!
Guest User
2-bed Room With City View
Stayed in Aug 2023
Family
43 review
8.0/10
Very good
Posted on Oct 23, 2023
Good location.
Response from Property: Dear customer, hello! Thank you for staying at the Vienna International Hotel (Khorgos Port Store). Your satisfaction is the greatest affirmation of the branch. The branch will continue to work hard to achieve the best service and quality, giving you and more customers a better experience! The staff of Vienna International Hotel (Khorgos Port Store) are looking forward to your next visit! Wishing you a happy life and all the best!
Haohuayoulun
Business Room (2 beds)
Stayed in Apr 2025
Solo traveller
24 review
10/10
Outstanding
Posted on May 15, 2025
The feeling after checking in is super value. I was warmed by a warm greeting card as soon as I checked in. The hotel is very suitable for both self-driving and non-self-driving tourists. The hotel has its own parking lot and charging piles, which can fully meet the needs of self-driving tourists. For non-self-driving tourists, it is very close to the national gate scenic spot. The pedestrian street a few meters to the right of the hotel door is simply a food street, which can meet the taste requirements of all grades. The decoration of the hotel can be said to be high-end, classy, ​​luxurious and connotative. The room is cleaned in place, the bedding and towels are clean, so you can rest assured. The toiletries are high-end and classy. The front desk staff are skilled in business, the service is in place, and they are enthusiastic. Ms. Bi at the front desk has a warm service attitude and actively coordinates the difficulties encountered by guests. In a word, such a hotel is highly recommended!
Original textTranslated by Google
6/9
Response from Property: Dear customer, hello! Thank you for staying at Vienna International Hotel (Horgos Port Branch). Your satisfaction is the greatest affirmation of the branch. The branch will continue to work hard to provide the best service and quality to give you and more customers a better stay experience! All staff of Vienna International Hotel (Horgos Port Branch) look forward to your next visit! I wish you a happy life and all the best!
Luochengyinzi
Queen Room With City View
Stayed in Mar 2025
Business traveller
13 review
9.0/10
Great
Posted on May 6, 2025
Mainly for the purpose of exiting from Horgos the next day, this is a relatively close hotel, with good hygiene, facilities and prices. The front desk service is quite good, helping us print two itineraries. A 20-minute walk at night is the lively night market, and the surrounding daytime scenery is shown in the picture
Original textTranslated by Google
Response from Property: Dear guests, thank you for your recognition. We will continue to explore the road of service and strive to bring you more surprises and touches. "Heaven moves forward, and a gentleman strives for self-improvement." I wish you a happy life and success in everything! All staff of Vienna International Hotel (Horgos Port) look forward to your next visit!
Beiluoaolicangteliyou
Queen Room With City View
Stayed in May 2024
Family
22 review
7.0/10
Posted on Jun 16, 2024
The hotel still has a bit of smell, no breakfast, and a fat waiter with a very bad attitude asked us to cancel the Ctrip room and buy a new one at the front desk. Asked if we didn't want to cooperate with Ctrip, the answer was: yes. Later, a person came to mediate and solved the problem. The fat girl immediately said, give a good review. I was also drunk. Hotels in Horgos are really bad. We initially booked a designer hotel, the lobby was on the 12th floor, there was only one elevator, we didn't even wait for ten minutes, the door was under renovation, it was a mess, I checked out with my elders and came to Vienna, but they insisted on not refunding. The free check-out time was 20:00, I called at 20:30, and they still deducted 20% in the end. I can't comment on it yet, but I'll just say it here to avoid disappointment. The overall quality of the Vienna chain is still good
Original textTranslated by Google
Response from Property: Dear guest, thank you for your feedback and we are deeply sorry for the problem you raised. You reported that the hotel has an odor problem. The hotel opened in 2019. As a mature and operating hotel, we believe that there is no formaldehyde odor at all. If you have any problems with facilities, equipment or services during your stay, you can dial "0" from your room phone to call the front desk, and we will do our best to serve you and solve them. The hotel you reported does not have breakfast. Our hotel has set up two room types for you to choose, one with breakfast or one without breakfast. You can also pay for breakfast separately at the front desk. Hotel staff must undergo training and instruction before they can enter the front desk. I believe that no staff member would say that they do not want to cooperate with Ctrip. Finally, we are very disappointed that your suggestions and opinions on other hotels also appear in our review section. I apologize to you again and thank you for your understanding and support. We will continue to improve our quality and service and look forward to bringing you a better experience in the future.
Guest User
Queen Room With Garden View
Stayed in Aug 2024
Couple
13 review
9.5/10
Amazing
Posted on Oct 27, 2024
The gentleman in charge of security always had a heart-warming smile. The room was nice, the breakfast was edible but not very good.
Original textTranslated by Google
Response from Property: Hello, dear guests! Thank you for doing so much good for the branch. We will take care of our services and internal affairs as always and provide every guest with a high-quality living room. I wish you a nice life and a good trip!
Xihaihuyang
2-bed Room With City View
Stayed in Aug 2024
Business traveller
12 review
10/10
Outstanding
Posted on Oct 19, 2024
The stay was very satisfactory. Guli at the front desk had a good service attitude and the breakfast was also good.
Original textTranslated by Google
Response from Property: Thank you very much for your support and love for Xiaowei! Thank you for your recognition and high evaluation of us! Thank you for your enjoyable experience! Xiaowei’s growth cannot be separated from your support. I will continue to move forward and make every experience of yours a surprise! I wish you a happy life~~~
M267431****
Business Double Room
Stayed in Jul 2024
Couple
1 review
10/10
Outstanding
Posted on Aug 18, 2024
This hotel is amazing! From the moment you enter, you feel a full sense of luxury. The room was spacious and comfortable, and the bed was as soft as a cloud, allowing me to sleep well every night. The service is also first-rate. Sister Bi is warm and friendly, making me feel like a VIP. The breakfast is rich in variety and every bite is enjoyable. Next time I come, I will stay here!
Original textTranslated by Google
Response from Property: Dear customer, hello! Thank you for staying at Vienna International Hotel (Horgos Port Branch). Your satisfaction is the greatest affirmation of the branch. The branch will continue to work hard to provide the best service and quality to give you and more customers a better stay experience. ! All the staff of Vienna International Hotel (Horgos Port Branch) look forward to your next visit! I wish you a happy life and all the best!
M297653****
Business Room (2 beds)
Stayed in Jan 2024
Family
14 review
10/10
Outstanding
Posted on Feb 20, 2024
During the Spring Festival holiday, take your family to the port to play! Staying at a Vienna hotel is a great value for money! The hotel staff were very helpful and upgraded my room. I could see the morning glow and snow-capped mountains, and the scenery was very good. The hotel is very close to Wanda, Central Asia Style Street, and the Free Trade Zone Port, which is very convenient! All in all, it was a very good experience. I will continue to stay here next time I come to the port!
Original textTranslated by Google
Response from Property: Hehe~ Every love is a smile and touch that touches Xiaowei’s heart; it is our wish and pursuit to make you fully satisfied and happy. We will continue to work hard and thank you for your support~ We sincerely look forward to it See you again and wish you a happy life! Okay~
Anonymous User
Business Double Room
Stayed in Dec 2023
Solo traveller
2 review
10/10
Outstanding
Posted on Feb 1, 2024
It is clean and tidy, the scenery outside the window is beautiful, the service is warm and thoughtful, the security guys at the door are very enthusiastic, the young lady at the front desk, and the handsome Uyghur guy are very enthusiastic. I recommend Vienna Hotel to Horgos, it is trustworthy!
Original textTranslated by Google
Response from Property: The gold medal and silver medal are not as good as the compliments of the host, the gold and silver cups are not as good as the reputation of every guest, the warm messages are filled with happy expectations, the beautiful aftertaste is condensed with unfading colors, the happy mood is only because of your existence, affectionate Concern conveys unchanging feelings. Xiaowei is very grateful for your support. We sincerely look forward to your visit again! !
wanjin0717
2-bed Room With Garden View
Stayed in Jun 2024
Family
39 review
10/10
Outstanding
Posted on Jul 22, 2024
The room is big, the breakfast is good, the location is excellent, the parking lot is large and spacious, and there is no sunlight all morning. There is a Tonghui Baida charging station on the right hand side of the hotel
Original textTranslated by Google
Response from Property: Hee hee ~ Every love is a smile and touch that touches Xiaowei's heart; it is our wish and pursuit to make you fully satisfied and happy. We will continue to work hard and thank you for your support ~ We sincerely look forward to it See you again and wish you a happy life! Okay~
Shanshuirensheng
2-bed Room With City View
Stayed in May 2024
Travelling with friends
183 review
10/10
Outstanding
Posted on Jun 30, 2024
A very good hotel chain with friendly service, clean rooms, good location, and convenient parking. The breakfast service time is relatively early in Xinjiang, and there are many varieties on offer, including special milk tea.
Original textTranslated by Google
Response from Property: Dear, Xiaowei is really happy to see your 5-point praise! Xiaowei treats every guest as a close neighbor. We will try our best to solve any difficulties you have. Thank you for your affirmation of us. We will keep it in our hearts and hope to meet again. I wish you a happy and happy life!
Anonymous User
2-bed Room With City View
Stayed in Sep 2023
Booked for others
7 review
10/10
Outstanding
Posted on Oct 23, 2023
The hotel has a strategic location, with many restaurants nearby, making dining convenient. Ms. Ye Li*** at the front desk was very considerate and provided us with a room upgrade for free. The buffet breakfast is rich and the room is clean and tidy. I will choose to stay here next time.
Original textTranslated by Google
Response from Property: The gold medal and silver medal are not as good as the compliments of the host, the gold and silver cups are not as good as the reputation of every guest, the warm messages are filled with happy expectations, the beautiful aftertaste is condensed with unfading colors, the happy mood is only because of your existence, affectionate Concern conveys unchanging feelings. Xiaowei is very grateful for your support. We sincerely look forward to your visit again! !