Serenity Beach Makadi Bay Arrived on first night lovely welcome njce welcome drink, checked in, porter came to help with baggage We had booked a Sea view room at extra cost as this was most important to us to be right by the sea. The porter took our wheeled bags and left us to carry our heavy baggage ourselves! He rushed off at quite a speed and we couldn’t keep up! The room was quite a long way away from the main facilities, and as it was dark, even though there was lighting, we struggled to see the footpath due to our dwindling eyesight , which we decided this was a problem which would have to be fixed promptly other wise we would have to curtail the holiday. We rang reception as soon as we arrived at the room who kindly agreed to relocate us to the main building the following day As it was dark and late we decided to order food and drinks on room service. Our food and drinks arrived promptly and the attendant was great and served us nicely and food was great. The next day we set off to Reception, we spoke to the Manager who was absolutely fabulous, he was really understanding straight away, and offered us a free upgrade to a purple wrist band which allowed us to use the Restaurant , Snack Bar and beach bar at the beach end, which solved all our problems as we stayed in our beautiful sea view room 1 minute away from all these facilities. From then on our holiday really was amazing. Breakfast was great the chef made us perfect eggs to order. Lunch at the snack bar was good, a good choice of snacks. However, for some reason the staff struggled to be as helpful as the others, we think Ali had had a row with his missus that morning and was a bit slow and not with it, I asked for a coffee, I was served black coffee, no problem, I asked for some milk, to which the waiter replied, ‘no, it’s a black coffee’. The next day at the snack bar again I asked again for coffee, which was served black, And the above pantomime played out again! The third day they got it right and served me a Latte, triumphantly, however the machine had run out of milk and I had a black coffee yet again!!! The beach was lovely, plenty of beds, parasols and was a lovely set up, The beach Resteraunt was really lovely fabulous selection of food, great barbecue and we always found something really nice to eat, the Manager was amazing, and made sure we had plenty of drinks The pools were great plenty of sun loungers, the hotel was very clean and the gardens well kept. We went to Sayonara resteraunt for 4 course meal, the resteraunt was really nice, the food was really really nice, a very good dining experience. Just a shame that beer was served in small glasses but we overcome the comment .’you like your beer don’t you’ by the waiter when my partner complained to the waiter who was excessively noisy putting the cutlery away! We quite liked the room cleaning service ant the towel decorations, love heart, elephant, dog were great fun! All in all a great stay in a great