The location is very good, near the lake and the mountains with trees, fresh air, quiet during off-peak hours, very suitable for vacation.
The environment and layout of the room are ok. It is a bit strange that the toilet lid is always closed when people sit on it to use the toilet. The air purifier did not work at first, but it was repaired immediately after reporting to the housekeeper. The room was too hot, and the air conditioner was useless when it was turned on for more than ten degrees, which was simply strange.
Poor service. First of all, I didn't know where the lobby was when I drove up, and there were no obvious signs and guides;
Entering the lobby, the front desk staff was unprofessional and spoke in a low voice, as if I had entered a 23-star hotel, which needs to be improved. There was only one person, and the others felt like they didn't know what to do next to them, and they were very stunned.
My hotel package includes two cups of Starbucks coffee, but when I went to get it in the morning, there were five choices on it, including latte, cappuccino, flat white, etc., but when I went to get it, they told us that there were no coffee beans, only flat white and Americano, so we said we would like two cups of flat white, but they told us that there was no flat white either, only Americano. What's wrong with this waiter? He is playing tricks on us. In addition, he didn't know to give us the handmade items in the package.
The lobster supper in Huzhou is very good. The guys driving back and forth are all professionals and can deliver it to your door, which is good.
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