Seabrook House

The room needed an update, looked tired. the bed was fine. The bathroom was nice however there was NO HOT WATER! We notified the manager (Suzy) who assured us it would be fixed the next day, and that it was on a separate boiler system. It was NOT fixed the next day as promised. She did give us the key to another room across the hall so that we could use the shower in there. Not acceptable as we paid for a deluxe sea view room! When we complained again, we were told and I quote “the boiler was working fine at the time we checked it.” In other words, we were told we were wrong. If there’s no hot water, there is not hot water. Period. Unacceptable attitude from manager. Using the shower in another room is not reasonable.

We stayed here last night for £75 (breakfast not included) We were woken at around 1am by presumably other guests talking loudly outside our room which is unfortunate but not the fault of the establishment. However we were then woken again around 6.30 by staff preparing for the breakfast service. We were staying in room 1 which backs onto the kitchen. Not only did we hear the staff talking loudly for the next couple of hours but also banging clattering and the beeping in the microwaves every few minutes. After a couple of hours of this we realised we had no hope of a lie in so gave up and left! Before leaving we had showers which were both cold and the water pressure was weak! We raised all of these issues with a member of staff and she said she would pass them onto the owner and lunchtime, so fully expected a phone call today to discuss these matters but haven’t heard anything! For £75 we had around 5 hours sleep! AVOID!