Garner Hotel Idaho Falls Southwest

The property is undergoing total renovation. Our room was fresh, clean, modern, and new. The lobby was understandably cluttered due to the renovation. Given the circumstances, the staff went out of their way to be accommodating and friendly. Overall a great stay and we would definitely stay here again.

The hotel was undergoing a remodel. On the ad when I went to book the hotel, it showed a waffle maker, scrambled eggs, the option to make your own pancakes, cereal, milk, coffee. I found no coffee, Jimmy Dean breakfast sandwiches, oranges, and yogurt. Only one pillow per person. I'd asked for 2. They were out. So, I slept horribly. The ice machine was broken and on the 3rd floor, we were on the 2nd. The room was spacious and clean for the most part but only 1 trash can. The night shift manager was very accommodating, and he went out of his way to get us 8 water bottles and helped bring our luggage to our room. I would have given them 5 stars if those things hand been in place.

We have stayed at the hotel every time we have traveled to Montana from Utah. It is just off the freeway and convenient. They were remodeling and name change at this time but in spite of that it was very nice and hospital. Clean and accommodating.

The only reason for the average property score is due to it being under extensive renovation that we were not made aware of prior to arrival. We were given an exceptionally nice room that had just been finished, but it was missing some conveniences that we've come to expect & that were listed as amenities when we reserved the room such as, a coffee maker. I always check for this when I reserve a room. Alex at the front desk rounded us up a Kuerig coffee maker & brought it to us. Alex was the best part of our stay! Great young man with a great attitude. He could not get a clock/alarm for us as the wrong ones were delivered, delaying them being in the rooms. Grateful for the fast elevator at our Senior ages & not having to drag luggage upstairs. Breakfast was lacking. I'm guessing due to renovations as well. All in all, we will definitely stay here again!! Great place!