Hampton Inn & Suites Imperial Beach San Diego

Great service. I forgot my jewelry after checkout and they kept it safe for me until I could collect it.

Need a better cleaning schedule or a different way to ensure towels are being replaced and trash removed consistently.

They say they will service your room every other day, but it’s only for those who are staying 4+ nights. Me and my husband stayed for 5 nights and got serviced just 1 time! All they did was make the bed, not change the sheets. No refills on towels and hand towels. Stains on lampshades and carpet, and a sour smell throughout the entire hotel. Breakfast items often not stocked up.

While the breakfast was good and the breakfast staff were really nice and accommodating. And the handicapped rooms were spacious and clean, there were definitely other conditions that made our stay very uncomfortable. The room we had, we could hear the music from the lobby. The hotel lost hot water for two days and nothing was said to guests. Just let us figure it out. Not even an attempt to compensate somehow. The sliding door for the bathroom is on the heavy side and tended to roll back open as well. The shower handle to switch the shower heads were not functioning properly. The outlet near the bed was not functioning properly. The hotel had very few staff that if you had a concern in the middle of the night, you might be waiting a while to get help, as it happened to us. Definitely was on the pricey side given the amount of issues we encountered. I left feeling more tired and exhausted than before getting there. The music situation was felt with three days out of the five days into our stay. The water situation was dealt with also three days into our stay. And if you are in need of their printer services, you will encounter issues. At least the front staff in the morning was able to assist with the matter. I hope they get it together. I stayed there before and didn’t have any issues. Seems like the quality has diminished since then.

Will visit again had wonderful view of the bay, the staff was amazing and extremely helpful. I had problem with pillows being feathers, allergies asthma, I went downstairs 2am to ask for help? They w

Most of our stay was very pleasant, but we had a significant issue with the air conditioning. The unit was very noisy and kept cycling on and off throughout the night, which woke us up several times. Unfortunately, we weren't able to get a good night's rest because of it."

Property was great new and very clean. When i made this booking i loced it becuase said cats and dogs were allowed i called a couple days before my stay turna out they had changed pet policy only dogs and when i get to the hotel signs of cats and dogs welcomed everywhere kinda bumbed had to pay extra for a pet sitter.

Breakfast was very good The hotel was very clean The staff was very friendly The entire experience was amazing