Incheon BrownDot Hotel Guwol

Location: The hotel looks premium and spacious. Location is near Lottie department store, outlet stores rodeo street etc maybe 10-15minutes walk. Accessible to bus station to reach the subway maybe a 5-8mins by bus. Restaurants are everywhere and convenience store nearby. Cleanliness. At the first glance it looks sparkling clean but when my sister put her short underwear on the closet line it’s all dust all over the short that she needs to throw the short. The loose hanger are with some dust so we dare not use the bathrobe. There are trash on the side table crevices. The toilet is spacious with hot and cold shower. But no big towels. We did ask for big ones but was only shorter tower a little larger than the face towel. Was it language barrier but the only towel in the bathroom was the small ones maybe you need to be specific. Breakfast buffet: we came short by 10minutes so they did not allow us to eat but the hours showed 7-9am no mention of a 10 minute fire 9am policy. Most of the food are spicy even the noodles so try if first before making a handful of serving. Coffee is unavailable at the kitchen you have to go to the lobby to get your coffee and bring it down. Coffee options are generous and we with water and ice are also provided anytime at the lobby. Staff and checking in: checking in was very smooth less than 5minutes, very vice and accommodating but the lobby is always empty so they advised to call or dial 0 if you need assistance but at times no answer. The young staff was able to book us a taxi but the other staff previously denied our request. Maybe it’s a language barrier issue. But both are helpful. Take note that there is no English translation of the remote and you need it to turn of the air conditioned. It was not auto on took us. Awhile to figure it out and I have to go down to the lobby for assistance as they could not explain it properly. Though it is a good value for money if they will not improve their services would reconsider.

The location was great but the place was not that clean. Also, you only need Korean phone # to contact the front desk…