This Japanese-style budget hotel met a certain standard, but I was disappointed by the front desk staff. The front desk staff didn't bother to understand the situation and assumed I was cutting in line, giving me a bad attitude from the moment I checked in. Actually, I arrived at the hotel at noon that day and learned that check-in wasn't until 3 PM. When 3 PM rolled around and I was waiting in line, a female front desk staff member arrived and waved for people to come forward. Two other people and I went forward at the same time. After the people in front of me checked in, she disappeared. I continued to wait, and when she came back, she had a sour face and told me to get back in line, saying I couldn't cut. She also spoke to me in Korean, which I didn't understand, and it made me feel helpless. After that, I re-queued. When it was my turn, another very polite female front desk staff member helped me and asked if it was my first time staying at the hotel. She apologized for making me re-queue and said she understood that I might have misunderstood the previous interaction. But the previous staff member still looked upset and didn't say anything. I want to say that the front desk is the face of the hotel, and they shouldn't be serving customers with that kind of attitude. Even if I misunderstood, they should have explained it to me nicely.
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