Homewood Suites by Hilton Indianapolis Northwest

We stayed 9 nights and planned to prepare most of our own food as we usually do at a homewood suites. Furnishings were worn, shower dated, kitchen poorly stocked for cooking. There was no coffee pot! Only a single drip hotel machine that requires their coffee pods. Not a "home" experience. Fridge and microwave were old, and stove top is old style burner. Plates, silverware, cooking utensils missing. The price was reasonable...but I'm not sure Hilton would want their name used this way.

At 630am Saturday, I phoned to the front desk explaining my shower nosel fell off and the water will not stop. Or change temperature. Front desk said maintenance would come by and solve the problem. 8 hours I return to the water still running and now room filled with hot steam. I once again go to front desk to get it resolved and ask for maintenance to get this issue resolved as I had to leave again. Again, upon my return the nosel is not on properly and water will not turn on. I finally at 1015pm go to the front desk asking to have this issue resolved, to have the lady at the front desk say someone will be able to fix it once they arrive in 40 minutes. As a courtesy I give them an hour and no one shows up. I once again head to the from desk to find out the new person in charge will not be able to fix it…. Very poor communication between all the staff at this hotel….! Very upset with how they handle this.

Room was prepaid. Arrived 8/10/24 to find out the room had been given away. We were let into a room that had a shower that did not function and did were not given a key (found out the next morning we were never actually booked into a room). Kids had to sleep on the floor. The folks onsite were nice and apologetic, but all management offered were extra points. Very poor experience especially for a prepaid room. We will not be using Hilton properties in the future.

I had the pleasure of staying at this property for one night, and I must say it was an exceptional experience. José, in particular, made my stay incredibly pleasant. I highly recommend this hotel and commend José for his outstanding service.

Room key never worked, hot tub closed, and pool was gross. We had to get keys made 7 times! Yes Seven! Staff was rude at times and several smelled like ****. Got tub was closed with a sign saying it was shut down by the health department. Pictures of the pool online are glamour shots for sure. Pool is yellowed at the bottom and pool ladder was pure black below the water line (but stainless steel originally). Room was decently clean but was not typical Hilton Quality. The bathroom sink would not drain and needed snaked. Lastly, the mirror was gross when we entered the room. I would avoid this property unless you are in a pinch.