Hope Island Hotels with Wi-Fi

This was our second stay at this lovely resort and we couldn't be happier. The rooms are always clean, spacious and have a very nice vibe to them. The king lagoon view room has an absolutely spectacular view. The rooms always have enough lighting to do make up and have ample space. WE EVEN GO A ROOM UPGRADE DUE TO AVAILABILITY AND IT BEING OUR HONEYMOON!!! :D We are planning on going back at least once a year.

Had to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds. The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it. The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it. The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee) I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us. The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice. The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water. They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming.

Had a poor experience. There was no check in details sent to me and waited over an hour to gain access to the building. Once eventually checked in the apartment was very nice and clean but again on check out, had no information. Tried contacting the contact details I had with no answer of phone, no reply to txts and it’s now the night on the day I checked out and I still haven’t had any contact of whether they got the keys where I left them