Inverness East

I’ve stayed in Premier Inn’s a few times, this was the worst!! Definitely won’t be back to it and won’t be recommending it. I had booked 2 rooms , a double room & twin and got 2 twins rooms. Both rooms had a disgusting smell on arrival and despite opening windows the smell wouldn’t shift until I realised it was the shower curtain it was disgusting, a sour smell ,it obviously hadn’t been changed in a long time and it wasn’t a one off as my daughter had the room next door and her shower curtain was the same. I contacted reception and curtains were replaced but smell lingered for a good hour or so!! I asked the woman that came to change the shower curtain to smell it and she had to quickly pull her head away as it was so bad! The overall cleanliness of the rooms were terrible, especially the bathroom! Around taps, toilet seat hinges,shower head,dusty on tv, yellow stain on mattress protector on one bed, hair dryer in my room faulty and last tested JUNE 2023!!!! the fans in both rooms were so dusty we could not put them on when the rooms were hot during the night, resulting in everyone getting a terrible nights sleep( the windows were open) Rooms need a deep clean & refreshed! Definitely not worth the money I paid. The only good thing was the receptionist Katie who was helpful & apologetic about the shower curtains. I didn’t speak to anyone about the rest of my grievances as I just wanted out of there. Won’t be back again that’s for sure! I have put in a complaint as it’s not acceptable!!! This was supposed to be a special treat/night away for my daughter’s birthday and it was ruined by our stay here.

The standards have dropped. It was cheaper than I expected even with a meal deal (evening meal and breakfast. There isnt an internet connection as advertised. The staff dont have the code. The only real complete, the batroom. Mould in the shower cubicle thats easily seen. Free parking but make sure you register your car otherwise you'll get a parking ticket and there have been numerous issues at this location with this problem. Overall, it's okay for one night but you wouldnt want to stay there longer.

A pleasant comfortable stay. Hotel was clean,well appointed staff were friendly helpful. Meals were off good quality good choice, service and the staff were friendly The wife's gluten free requirement was met.shehad a reasonable choice, and staff were knowledgeable about the gluten free issues.

Due to a disability I required a ground floor room, a simple phone call to the hotel secured this. The room was very comfortable, it was clean, well laid out, with a walk-in shower which was just perfect for my needs. Easy access to and from the hotel, with plenty of disabled car parking.

A 3 night stay with no sleep. Absolutely Shocking. Bed sheets ripped, shower mouldy. Mattress terrible. Would not recommend. Quality of food in adjoining restaurant not good, small portions and poor service. Put us off of Premier Inn for life - will not return or recommend.

Excellent family trip, big shout out to Johnny at the restaurant who was on the ball and made sure we were well looked after for breakfast and dinner. He went above and beyond to accommodate large table of 12 and keep kids entertained - thank you!