My booking confirmation stated a 2 PM check-in, but when we arrived at the front desk, we were told the room wasn't ready and we'd have to wait until 3 PM. Fine, we waited until 3 PM, paid the RM 20 deposit, and went to the room, only to find it hadn't been cleaned yet 🫠. We informed the front desk, and they immediately arranged for a different room (the front desk staff were friendly to customers).
The room we got had older facilities (but still functional).
The power supply was a bit quirky; inserting the card didn't seem to make a difference (you had to manually flip a switch to tell if there was power or not 🥲). The light on the vanity mirror didn't work when turned on. (The hairdryer was cleverly hidden in a drawer!) 🤣
The TV reception wasn't strong; it was quite snowy and only had 2-3 channels (thankfully, 8TV was one of them). There was a window with a slight view of the outside, and the king-sized bed was very large (as we chose the king-size option). The sheets, pillows, and mattress softness were acceptable. The air conditioning was cold enough but a bit noisy.
The mini-bar area was well-equipped with a kettle, two cups, tea bags, coffee, two bottles of mineral water, and a mini-fridge 👍, which was very convenient and great.
The toilet and shower: It would be better if this could be separated into wet and dry areas, as the toilet and shower are right next to each other. When you shower, even with the curtain drawn, the water still flows to the area next to the toilet, leaving the entire floor wet. You have to be careful not to slip 💢. The drain had a slight odor, but the water pressure in both the shower and sink was good, with hot and cold water available, and a large mirror above the sink. The inconvenient part was that there was no shelf or holder for soap, shower gel, or shampoo in the shower area, so you had to walk to the sink to grab them 🫠. This definitely needs improvement.
The room space: It's suitable for two people to move around, quite large and spacious, not cramped at all.
Amenities provided were thoughtful: a mini-fridge, kettle, desk, wardrobe, shoe cabinet, hairdryer, and two trash cans (one in the bathroom and one in the room). Toothbrushes, soap, shampoo, and even a bag for dirty laundry were provided.
Regarding cleanliness, I found it acceptable. I always bring my own disinfectant and disposable sheets because I'm paranoid about unclean beds (it gives me peace of mind).
One more thing to note: if you have valuables, remember to keep them secure. Even though I didn't request cleaning, they came in to tidy up, change fresh towels, trash bags, sheets, and replenish mineral water. (Perhaps daily cleaning is included in their service; I'm not sure, as I stayed for three days).
Parking: The hotel has its own private parking lot right in front of the hotel, but spaces are limited, first-come, first-served. If you go out for dinner or sightseeing and return too late, there won won't be many spots left. (I always made sure to return before 7 PM and usually only found 1-2 spots left) 😂
Original TextTranslation provided by AI
