Feidaozhi
June 20, 2024
Accommodation prices in Yi City are gratifying, with most of them in three digits and mostly for tourists. I spent 550rmb to book this hotel that opened in the last century, and gave up the newly opened Courtyard and Ibis that cost just over 400rmb, just because of the "old stuff" history. Fortunately, it still has a richness. In addition, Russians really love cleanliness. Every hotel they stay in is very clean. When I checked in this time, the double bed room had two small beds pushed together. This is an old hotel and I understand.
However, an older female staff member with glasses who checked in at the front desk single-handedly resolved the negative review. When checking in, she was politely told that she had to stay with one person but now she had to stay with one more person. She would be charged according to the hotel's clearly marked price for two people. This person's English was poor and she used a translator to tell me that "there is a charge of 6,000 rubles = 500rmb." I was a little surprised and thought that a room was only 550rmb, so I organized my language again and told her clearly that it was to add one more person, not to book an extra room. At this time, check-in had taken 20 minutes. She typed on the translator again and showed me, "An additional person will still need to pay 500rmb." I patiently asked her to translate into English and Chinese one after another, for fear of which Russian word Ambiguities in translation lead to misunderstandings. Guess what, a foreigner came to check in and queued up behind me. Without raising her head, she waved her hands and told me to "think" and think, "Don't stay here unless I pay 500rmb."
To be honest, I have traveled to many countries overseas. Of course I have encountered people who discriminate against Chinese people. There are also many people who think that Chinese people are stupid and want to cheat people because they have too much money. This is the first time that two qualities have been combined in a hotel front desk. Concretely transformed into one place, he is simply a man and a sword in one.
Of course, I understood her motives and had been standing there for half an hour, so I sat aside and communicated with Ctrip officials to trouble them to solve the problem. After all, Ctrip is really professional and puts the legitimate needs and rights of customers first. Sure enough, Ctrip officials made a call directly to the hotel manager. Five minutes later, the hotel front desk told me that "an extra person will need to pay an extra 1,000 rubles = 84 RMB without breakfast, 1,900 RMB with breakfast." (Thank you to Ctrip for its professionalism and timeliness. The hotel room rates are not high and Ctrip’s after-sales service is super high.) Since we had to catch the small train around the lake early the next morning, we left the hotel so early that morning that we didn’t even have breakfast. At first, I told me calmly that I had to pay 1,000 rubles and not have breakfast. I thought that was the end and I could take the room card and leave. But guess what, the lady with glasses showed me a translator, which probably meant that I should pay. For 1900 rubles, I firmly say that breakfast is not needed. The lady with glasses didn't agree. What I really didn't expect was that she then used a translator to say, "One person in your room has breakfast and the other doesn't have breakfast. It's unreasonable." I suddenly realized that the lady with glasses was afraid that I would pack some back after I finished my breakfast. My friend at Room Relief is a really qualified and good employee. She can take into account the non-existent bad thoughts of the guest and assume that the guest has these bad thoughts.
Time could not be delayed any longer. At that time, my feet were almost numb, and the narrative should come to an end. Finally, I pointed out that on their official charging standard page, an extra person in a room only charges 1,000 rubles more, and asked the girl with glasses if she wanted me to tell the hotel manager that she asked me to pay an extra 6,000 rubles when she first asked me to check in. And this was after I repeatedly confirmed that I was booking an extra person instead of booking an extra room. The bespectacled girl ignored her. She changed her aggressive and proud face at the beginning and checked in with a blush. However, she waited for thirty minutes before the room card was handed over. It was said that there was a system failure. Feel free to do whatever you want. She would be satisfied if she made the residents unhappy.
I wonder if people in the last century were so unique in checking in. After all, it is a local characteristic hotel that retains the **********: "embarrass others to the greatest extent within one's ability."
Original TextTranslation provided by Google