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Hotel Crown Plaza Islamabad
3.6/519 Reviews

Hotel Crown Plaza Islamabad

Islamabad|0.38km from Qureshi Enterprises
Unacceptable quality of hotel and level of customer service. Disgustingly arrogant attitude of hotel staff, from Check-In to Check-Out. No concept of customer service in this hotel. At Check-In was told with a haughty and arrogant pride that they are not an international standard hotel, but a Pakistani standard - which I found hilarious. The accommodation overall is shabby, worn and old, requiring a massive programme of maintenance and upgrading. there is absolutly no pride in the cleanliness, neatness and just basic quality of fittings, fixtures or amenities. This hotel's staff think its enough to bow at you and salute you to achieve customer service! How laughable. First room given to us was DISGUSTING. Not cleaned correctly, hair all over the bathroom, and a blocked shower drain. Asked that they change our room and re-clean it in front of our eyes - the second room was arguably worse - cracked glass in the bathroom door with sharp edges, electric lamps that were not wired correctly and you could see the sparks when switching it on or off. Room heating worked then didn't work - the engineer was called multiple times but could not fix the problem. There were 2 complimentary water bottles but neither a single tea bag nor a kettle in sight. Bathroom was just OK with rotten and broken mirror frame, sharp edges and a very very worn condition. A generally dirty and grimy floor, meant we kept our shoes on all the time. Thankfuly the bed mattress seemed to allow a decent nights sleep! Breakfast was very basic and typical poor Pakistani fare, entirely unappetising - and included the obligatory Pakistani habit of cleaning staff mopping the floor around your feet as you are serving yourself. Check-out was an expected shambles with taxi booking, bell-calls and invoice requests unanswered, luckily I expected such hopeless service levels and made alternative arrangements for transfer to the airport. What an entirely forgettable and poor experience, will never make the mistake of returning here.

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Top rated hotels in Islamabad

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British Lodge
5/51 Reviews
It was good. I would recommend to others.
Hotel Crown Plaza Islamabad
3.6/519 Reviews
Unacceptable quality of hotel and level of customer service. Disgustingly arrogant attitude of hotel staff, from Check-In to Check-Out. No concept of customer service in this hotel. At Check-In was told with a haughty and arrogant pride that they are not an international standard hotel, but a Pakistani standard - which I found hilarious. The accommodation overall is shabby, worn and old, requiring a massive programme of maintenance and upgrading. there is absolutly no pride in the cleanliness, neatness and just basic quality of fittings, fixtures or amenities. This hotel's staff think its enough to bow at you and salute you to achieve customer service! How laughable. First room given to us was DISGUSTING. Not cleaned correctly, hair all over the bathroom, and a blocked shower drain. Asked that they change our room and re-clean it in front of our eyes - the second room was arguably worse - cracked glass in the bathroom door with sharp edges, electric lamps that were not wired correctly and you could see the sparks when switching it on or off. Room heating worked then didn't work - the engineer was called multiple times but could not fix the problem. There were 2 complimentary water bottles but neither a single tea bag nor a kettle in sight. Bathroom was just OK with rotten and broken mirror frame, sharp edges and a very very worn condition. A generally dirty and grimy floor, meant we kept our shoes on all the time. Thankfuly the bed mattress seemed to allow a decent nights sleep! Breakfast was very basic and typical poor Pakistani fare, entirely unappetising - and included the obligatory Pakistani habit of cleaning staff mopping the floor around your feet as you are serving yourself. Check-out was an expected shambles with taxi booking, bell-calls and invoice requests unanswered, luckily I expected such hopeless service levels and made alternative arrangements for transfer to the airport. What an entirely forgettable and poor experience, will never make the mistake of returning here.
XIANSHAN CHINESE HOTEL
4.9/511 Reviews
After landing yesterday, I looked at several platforms and finally chose this store. I thought the owner was quite nice. So I am here to evaluate it specifically. The first point: be careful (After placing the order, the store owner called me back immediately to confirm the order information and check-in time. Hearing that I was coming by plane, he roughly determined the pick-up time with me. Super nice) Point 2: Patience (After landing, the boss came to pick me up immediately and immediately asked to take my luggage because I had a lot of luggage. In the end, the boss was very gentlemanly and helped me take my luggage, which was super nice) The third point: the hardware facilities are very good. When we were picked up, a particularly clean business car was arranged to take us back to the hotel. Islamabad is really hot. I was sweating immediately after landing. Of course I had to take a shower immediately after returning to the hotel. The room was fully equipped with disposable items. The bedding has been tested with UV light and is quite clean. Definitely replace it often. The toiletries are all branded, not random brands, and they are quite good. Remarkable Point 4: The ticket the boss gave me was much higher than the ticket at our airport. UnionPay cards cannot be used here. Saved us a lot of time and money. Point 5: The journey from the airport to the hotel felt very chaotic. It was not until I arrived at this hotel that I felt particularly safe and at ease. After asking the boss, he told us that this is equivalent to a wealthy area. After observing the police in the hotel, it was indeed quite safe. There were three or four of them. It feels very safe and secure Sixth: The network here is very poor. The hotel WIFI is very good. It’s no problem to post videos on Xiaohongshu. nice Seventh: It is very close to Chinese supermarkets and local big cities, about five minutes away. I actually saw Huawei’s Pakistan headquarters Eighth: The hotel provides three meals. Surprisingly the chef is Chinese. That's great. Love Chinese food All in all, highly recommended, family members. The hotel
The Life House
3.5/51 Reviews
The location is generally good in downtown Islamabad. As the weather got colder, I made good use of the indoor heater and hot water. However, although it was clearly said to be non-smoking, some rooms did not allow smoking but instead allowed snoring, which was different from what I saw on the website. But overall, I thought it was reasonable for the price.

Frequently Asked Questions

Islamabad Travel Guide

There are many discounted hotels on Trip.com. Planning a trip to Islamabad? For trips in Islamabad, you can choose hotels around the city center or accommodations near popular attractions. If you travel to Pakistan, visiting Islamabad is a good choice.

Every day, travelers worldwide arrive at Benazir Bhutto International Airport (Islamabad International) to start their vacations and business trips in Islamabad. Besides flying, taking a train to Rawalpindi Station is one of the other major methods of transportation.

When visiting Islamabad, you can choose from over 57 hotels with great reviews. Hotels in Islamabad offer great value for your money, so a high accommodation budget isn't necessary. In Islamabad, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. In Islamabad, chain hotels such as Ramada are one of the top choices among travelers. Pak Guest House in Islamabad is a favorite among Trip.com users. Le Grand Residence is also one of the most frequently chosen hotels.

There are quite a few famous attractions in downtown Islamabad, such as Trail 5. You can choose attractions in Islamabad that are perfect for a weekend getaway, such as Rose and Jasmine Garden, Afghanistan Refugee Camp. You can also visit top-rated attractions like Shakar Parian National Park, Daman-e-Koh, Pakistan Monument. With a developed commercial area, visitors can head to Aisan Handcraft, Rajah Bazaar for a great shopping experience.

Average Temperature

• January to March: 16.49°C during the day, 9.41°C at night

• April to June: 30.89°C during the day, 23.27°C at night

• July to September: 31.17°C during the day, 25.6°C at night

• October to December: 21.07°C during the day, 12.53°C at night

Average seasonal Rainfall

• Spring: 73.13 cm

• Summer: 54.4 cm

• Autumn: 225.03 cm

• Winter: 28.13 cm

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