Crowne Plaza Properties in Istanbul

The room was super old. Especially carpet….. it was all filthy, with a million of stains and was giving very very bad smell in the room. But everything was working, no complaints about shower or lights…. We were staying 3 days and all 3 days near next room stayed tray with dirty dishes! We said about this twice on reception and no actions were taken…… No sound isolation in the rooms! If you have sensitive sleep and no earplugs with you, you won’t sleep.  Breakfast was very nice, restaurant area very clean, having vale is a great comfort for Istanbul, and parking was included in the cost of the room.

I recently stayed at the Crowne Plaza and was extremely disappointed with the customer service at the reception desk — with the exception of the gentleman who handled my checkout. Unfortunately, I don’t recall his name, but he was professional and courteous, which stood out compared to the rest of the team. I had booked and paid for a sea view room, but upon arrival, I was given a garden view instead. When I pointed out the error and insisted on getting the room I had actually paid for, they finally switched me to a sea view — but acted as though they were doing me a favor. This kind of attitude is unacceptable and unprofessional. The valet parking service was equally frustrating. Despite staying at the hotel and agreeing to their parking charges, I had to repeat my details every single time I returned. The lack of communication and coordination is shocking for a hotel of this caliber. While the property itself is quite nice, the poor management and dismissive attitude of most of the staff ruined what could have been a pleasant stay. This is far below the standard I expect from a Crowne Plaza.

I was happy with our stay at this hotel. I would like to thank Mr. Sinan and the brother who helped us with our luggage. I can't remember his name. They were always smiling. The location is excellent. There is a ferry station on a nearby street that takes you to Emono and the Asian side. The only negative thing is the noise of the nightclub at night. We only heard it one night.

Crowne Plaza Istanbul – Old City: Refined Comfort and Remarkable Service (Room 3219) As someone who travels frequently for both professional and personal reasons, often staying in dozens of hotels across different countries each year, I’m not easily impressed. Yet, my recent stay at the Crowne Plaza Istanbul – Old City genuinely stood out. It’s a property that masterfully combines thoughtful design, polished service, and a location that captures the very essence of Istanbul’s history and rhythm. An Experience Worth Remembering Location & Access Situated in the heart of the city’s historic core, this hotel makes exploration effortless. From here, it’s just a short walk to the Grand Bazaar, Sultanahmet, and several key transport links. The setting feels authentic and lively; ideal for guests who want proximity without sacrificing comfort. Room 3219 – Exceptional Comfort The room offered a superb balance of functionality and elegance. It was impeccably clean, featuring plush bedding, perfect lighting for reading or work, and a surprisingly quiet HVAC system, a rarity in city hotels. Small details, like the scent of fresh linen and a spotless bathroom, reinforced the sense of care behind the housekeeping standards. Service & Staff The staff are the heartbeat of this property. Every interaction, from check-in to checkout, reflected professionalism anchored in genuine warmth. They anticipated needs before being asked, making the experience feel personal rather than procedural. This consistency across teams’ front desk, dining, and housekeeping speaks volumes about the culture of service within the hotel. Dining Experience Breakfast was both indulgent and efficient. The buffet selection was diverse, featuring beautifully presented dishes that catered to both international and local palates. The staff handled the morning rush with grace and precision, maintaining quality and attentiveness without any sense of haste. Facilities & Ambience Public areas were spotless and aesthetically cohesive. The fitness and spa areas were well-maintained, creating a serene environment ideal for unwinding after long days in the city. The lounge and lobby were comfortable enough to double as workspaces, a feature that frequent travelers will appreciate. The One Minor Quirk I noticed some early-morning noise, mostly the seagulls, a distant metro vibration, and a faint scratchy sound around 6 a.m. While this didn’t detract from the overall stay, it’s worth noting for lighter sleepers. It’s a subtle reminder that even in the most refined settings, Istanbul’s energy has its own morning rhythm. Final Thoughts What defines the Crowne Plaza Istanbul – Old City isn’t just its luxury—it’s the consistency of experience. Every aspect feels considered and intentional. Having stayed at countless hotels across Europe, the Middle East, and North America, it’s rare to find one that strikes this balance of local charm and international polish. I often recommend property to colleagues who travel as frequently as I do, and this one has already made it to the top of that list. It leaves one wondering: how might the experience differ in another season, on a higher floor, or in one of the suites overlooking the skyline? Would the same quiet elegance and seamless service hold up under different conditions? Those are questions I find myself curious to explore again, perhaps sooner than I planned.

Excellent hotel & clean. One of the top in Istanbul city. Highly recommended for all who wants to visit Turkey, close to many attractions.

We chose to stay at Crown Plaza. Istanbul- Asia for its proximity to Sabiha Gokcen and Viaport Shopping Outlet only to find this is no ordinary airport hotel. The hotel exudes an old world five star glamour. Dinner and breakfast at the restaurant was very good.

There are few elevators. The receptionist is not friendly at all. The price is a bi high. I would not recommend it to those on travelling trips. It is not convenient to go anywhere, and it takes at least 2 kilometers to walk to the subway station.