Guest User
January 20, 2026
This was the worst experience in Istanbul over the past four years. Initially, we were given a room with an extra bed that blocked the wardrobe and the fridge. We then moved to a larger room, which was dirtier and had rocks underneath one of the beds because the bed was broken. There was also a hanging light cable in a room with two kids. The next day, we requested an early checkout. I contacted Trip.com, but the receptionist refused and only showed me two rooms at 13:00 — we canceled our plans for that day. The first room had a hanging electric cable again and a broken toilet flush, and the second was on the top roof floor behind the stairs, inside the room. He promised to show me a third room at 6. They wasted my holiday day. During breakfast, the staff member was smoking with the door open to the restaurant, and once he dropped his cigarette, he handled our food without washing his hands.