Downtown Sirkeci Hotel

The hotel is very clean and cozy. Returning to the hotel gives a very warm feeling. The front desk service attitude is very good and the response is very timely. The hotel is in a good location. There is a subway station at the door. It is very convenient to take the subway and tram. Many attractions such as the Blue Mosque, Hagia Sophia, Topkapi Palace, etc. are around the hotel. It takes more than ten minutes to walk there. It is very convenient. This hotel is highly recommended! When I went to the airport, I helped to arrange a drop-off. I used a luxury car. The service of this hotel is very good!

Hotel staff attentive service The hotel is located in a quiet and prosperous location Most landmarks are within easy reach The hotel's hygiene level is pretty good Breakfast food provided by the hotel There are also many types to choose from.

We stayed here for three days and had a very bad overall experience. On the first day, we arrived and were told that the triple room we booked was out of stock for some reason and had to be adjusted to two double rooms, but we could only stay for one day and had to be adjusted back to the triple room on the second day. However, the hotel required us to come back at noon the next day to change rooms because they needed time to clean. The hotel had its own problems and needed to adjust the rooms and made requests to us. This service attitude was quite poor (there were long hairs on the table of the double room and short hairs on the bed. This sanitary environment was not a big deal compared to what happened later). We hurried back to change rooms at noon the next day. After settling in, we found that the triple room was inconsistent with the room we booked. The large French window became a small window at a high place. What was worse was that it was facing the two large exhaust vents of the adjacent building. The vibration sound was sometimes loud and sometimes small. When the vibration was loud, even the toilet paper roll was vibrating. I was completely convinced!!! We cooperated with the hotel to change rooms and were given such a room! There was also a large beam in the middle of the room! The hotel shirked responsibility with us and pushed the responsibility to the agent. The attitude was very bad. Everyone should carefully consider staying in this hotel in the future, especially not staying in Room 01! Fortunately, Ctrip’s service is pretty good. After receiving feedback, they actively communicated with the hotel and followed up to solve the problems in a timely manner.

The hotel is good, excellent service. I took off one star for the dust under the bed in the room, otherwise everything was clean. Excellent location, all the main attractions are within walking distance

The hotel is in a great location, close to tourist attractions in the old town, with a good environment, low room rates, and is relatively clean. The front desk staff can communicate in English. The overall experience is good and it is recommended to stay.