Great Fortune Hotel & Spa Reviews

We arrived at the hotel before check-in, they picked up our suitcases and we went sightseeing. When we returned they took us to some rooms in a basement, without windows. As you went down the elevator you got a terrible smell of humidity and pipes. One of the rooms had a half-made bed, both furniture was old and broken. Indescribable smell. We went back to the reception and showed him the reservation through trip which showed the reservation for two standard rooms with city views. The receptionist told us that our reservation was for two cheap rooms without windows (I didn't know that in a 4-star hotel they could put you in a room without a window), but he quickly offered a better room for 15 euros more per night per room (60 euros total). I called trip customer service. I was assisted by Alejandra who calmed me down and got in touch with them. (Thank you very much Alejandra). The problem apparently arose due to an intermediary that Trip works with. While I was trying to solve the problem over the phone, the rest of my companions were insisting on selling cruises, dinners, and airport transfers (we seemed like the protagonists of a bad joke). They showed us the other rooms, which were in a different hotel. Getting to the other hotel was another adventure. A bellboy (a charming young boy, the only redeeming feature of the hotel) guided us through streets full of construction. We agreed to stay in the rooms they offered us, we advanced the payment of 60 and trip promised a refund (in two days we had the refund in our account). The breakfast at the great fortune design, where we ended up sleeping, was non-existent, since the coffee machines didn't even work and the solution they gave us was some sachets of soluble coffee, when we filled the cup with hot water it also filled with particles black, there we decided that we would have breakfast outside. I'm not going to mention the rest of the breakfast. We had breakfast outside, with the expenses that entails. The hotel where we ended up staying lacked the services contracted in the first hotel (heated pool and breakfast on the terrace with views) and was in a worse location, in streets full of construction during the day and deserted at night. Think carefully if you want to book at this hotel, your stay may be in an unhealthy basement with the smell of pipes.