Novotel Istanbul Bosphorus Hotel

Novotel Istanbul Bosphorus Hotel Reviews

Novotel Istanbul Bosphorus Hotel

Kemankes Kara Mustafa Pasa Mah, Kemankeş Cd. No: 57-59, Beyoglu, Istanbul, 34425, TürkiyeView hotel details
Novotel Istanbul Bosphorus Hotel
Novotel Istanbul Bosphorus HotelNovotel Istanbul Bosphorus HotelNovotel Istanbul Bosphorus Hotel
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Guest Reviews of Novotel Istanbul Bosphorus Hotel

8.8/10
Very good
94 reviews
Verified reviews
Location9.6
Amenities8.1
Service8.6
Cleanliness8.8
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All reviews(94)
Positive reviews(92)
Reviews with photos/video(16)
Great location(43)
Great service(16)
Awesome stay(14)
Too noisy(11)
Loved the view(6)
Clean pool(6)
Great swimming pool(6)
Tasty food(5)
Negative reviews(2)
Guest User
Superior Queen Room With Sofa Non Smoking
Stayed in Sep 2026
Business traveller
3 reviews
8.0/10
Very good
Posted on Oct 8, 2026
The Novotel Istanbul Bosphorus stands out primarily for its excellent location, which is undoubtedly one of the hotel's biggest assets. However, the hotel—and particularly the room furnishings—is now clearly showing its age. In my opinion, a comprehensive modernization is urgently needed to meet today's expectations for a hotel in this category. Overall, the stay was okay, and the value for money was still acceptable. Nevertheless, the hotel should urgently invest in its amenities and a contemporary renovation to remain attractive in the long run.
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are pleased that you appreciated our central location and found your stay to be of good value. We also appreciate your comments regarding the room furnishings and overall condition of the hotel. Your observations are important to us and will be shared with our management team as we continuously look for opportunities to improve our facilities and guest experience.We hope to have the pleasure of welcoming you back for an even better experience in the future.Kind regards,Dilek S.Guest Experience Manager
Alevtina_M
Superior Queen Room With Sofa Non Smoking
Stayed in Jun 2026
Family
10 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The hotel is in a very convenient location, right next to Galataport. The promenade is nearby, and there's a street with many restaurants close by too. The hotel itself is very spacious, clean, and cozy. The spa area with pools was surprisingly large, and we had a wonderful time there. Breakfast offered a wide variety of choices for every taste, all with a beautiful sea view! I especially want to give another shout-out to the attentive and helpful staff at the reception – they resolved all our questions and were very supportive.
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Response from Property: Dear Alevtine_M,Thank you very much for sharing your wonderful feedback.We are delighted to hear that you enjoyed our convenient location near Galataport, the comfort and cleanliness of the hotel, our spa facilities, and the variety of our breakfast accompanied by the beautiful Bosphorus view.We especially appreciate your kind words about our Reception team. Knowing that they were attentive, helpful, and able to assist you throughout your stay is truly rewarding for us.It was a pleasure having you as our guest, and we look forward to welcoming you back to Novotel Istanbul Bosphorus for another enjoyable stay.Warm regards,Dilek S.Guest Experience Manager
Anonymous User
Superior Queen Room With Sofa Non Smoking
Stayed in Jul 2026
Family
2 reviews
8.0/10
Very good
Posted on Aug 10, 2026
Friendly, clean, and the location is great. Made some good memories there.
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Response from Property: Dear Guest,Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our friendly service, cleanliness, and location.Most importantly, we are happy to know that you made some wonderful memories during your stay with us. We hope to welcome you back to Novotel Istanbul Bosphorus very soon.Warm regards,Dilek S.Guest Experience Manager
Guest User
Superior Twin Room Non Smoking
Stayed in Apr 2026
Family
1 reviews
9.0/10
Great
Posted on May 14, 2026
Lovely hotel in a fabulous location. Couldn't ask for more. The Bosphorus is on your doorstep for morning and evening walks. Lots of restaurants and shops. Galata tower within walking distance. A bit steep but not far. The streets behind hotel are buzzy and full of restaurants, coffee shops and bars. Very lively. The ferry port and tram stations are also nearby. Super location. Staff very friendly, but a lot of them don't speak English well. I'd stay rooms is pretty small and very musty from lack of ventilation in the room. And the shower has an opaque door into the bedroom which I didn't like. But overall a lovely hotel. Rooftop is super with great views.
Response from Property: Dear Guest,Thank you for sharing your feedback.We are delighted that you enjoyed our location, rooftop views, and the vibrant atmosphere of the surrounding neighborhood. It is also wonderful to hear that our team made you feel welcome during your stay.At the same time, we are sorry that the room size, ventilation, and shower design did not fully meet your expectations. We also appreciate your comments regarding English communication, which we will share with the team as we continuously work to improve our service.We hope to have the pleasure of welcoming you back again soon.Kind regards,Dilek S.Guest Experience Manager
Veronawatercolor
Junior Suite Non Smoking
Stayed in Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 8, 2026
A very pleasant hotel. Excellent location, beautiful interior, fresh rooms, and modern finishes. Breakfast with a view of the Bosphorus is absolutely top-notch! I liked the variety of dishes at breakfast, and some items are prepared fresh for you (omelets, fried eggs, porridge for children). We also enjoyed the spa. It has a good pool, very warm air, making it a pleasant place to be. In the changing rooms, there's a hammam and a Finnish sauna. Our room faced the inner courtyard – it was quiet, and in the distance, we could hear music. I assume, based on other reviews, that if you get a room facing the street, it might be very noisy. The best part is that you step out of the hotel, cross a small street, and go through a shopping center building to reach a very beautiful and modern promenade. There are many cafes and restaurants around the hotel to suit every taste.
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Response from Property: Dear Guest,Thank you so much for your detailed and wonderful review! We are truly delighted to hear that you enjoyed our location, modern rooms, spa facilities, and especially our breakfast with its beautiful Bosphorus view. It's also great to know that your courtyard-facing room provided a peaceful stay and that you appreciated the convenience of being just steps away from the waterfront and the many cafés and restaurants nearby.Your thoughtful feedback will certainly be helpful for future travelers, and we sincerely appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back to Novotel Istanbul Bosphorus for another memorable stay!Kind Regards,Dilek S.Guest Experience Manager
Monto Dahuja
Superior Queen Room With Sofa Non Smoking
Stayed in Aug 2026
Travelling with friends
5 reviews
6.5/10
Posted on Sep 11, 2026
I went with a lot of expectations but was very disappointed. I stayed for a good 4 nights with my friends in Superior Queen room and did not manage to get a good nights sleep for even a single night. The pillows were terrible and I requested new pillows on the second day, it was the same. The pillows belong to a 2 star hotel and I ended up getting up so tired. Second issue which i found most appalling was that the hotel ONLY PROVIDES 2 VERY SMALL BOTTLES OF WATER PER DAY for a room that we paid for in hundreds of dollars per night!!!!!! I had the choice and the power to pay for any hotel in Istanbul but chose Novotel for their location - but had I known this was how they treat their clients - THEN I WOULD NEVER EVER CHOOSE A NOVOTEL HOTEL EVER AGAIN - ESPECIALLY IN ISTANBUL And lastly the hotel has a restaurant called Murver restaurant on the top floor where we all friends had dinner one night. Turned out to be the most OVER-RATED and worst meal of the trip and the most expensive !!!. DO NOT BELIEVE THE MICHELIN advert and DO NOT BELIEVE THE GOOGLE reviews like we did. IT IS NOT WORTH IT AT ALL for the taste and for the money you will regret spending. IT IS WAY WAY TOOO OVERPRICED FOR THE QUALITY we received. Nevertheless we all 7 friends had a great time in Istanbul and we all plan to bring our families back the next year - BUT WE ALL AGREED THAT IT WOULD NEVER AGAIN BE THE NOVOTEL BOSPHORUS EVER AGAIN
Response from Property: Dear Guest,Thank you for sharing your feedback. While we are sorry that your experience did not meet your expectations, we would like to clarify a few points mentioned in your review.Regarding the pillows, our hotel offers a pillow menu with eight different options, which is available to all guests through the QR code provided in the room. We regret that despite requesting an alternative pillow, the option provided did not meet your personal comfort preference.Regarding drinking water, two bottles of water are provided complimentary in the room and replenished daily as part of our standard room amenities. Our team is also available throughout the stay should any additional assistance be required.Concerning Mürver Restaurant, we fully respect that taste and perception of value are personal. However, we would like to clarify that Mürver is officially listed in the Michelin Guide, following an independent professional assessment. Its menu and culinary concept are developed under the direction of one of Türkiye’s highly regarded chefs and his team. Nevertheless, we are sorry that your dining experience did not meet your expectations.We regret that these points affected your overall impression of Novotel Istanbul Bosphorus, particularly after a four-night stay, and we appreciate the opportunity to clarify the services and amenities available to our guests.Kind regards,Dilek S.Guest Experience Manager
Guest User
Superior Queen Room With Sofa Non Smoking
Stayed in Jul 2026
Couple
17 reviews
9.0/10
Great
Posted on Sep 2, 2026
The location is excellent, breakfast excellent, with a great variety of food, the view to the Bosphoros so gorgeous, the only downside is that thw rooms need upgrade, better and more comfortable beds and pillows. Rooms are dated!
Response from Property: Dear Guest,Thank you very much for sharing your feedback.We are delighted that you enjoyed our excellent location, the variety of our breakfast, and especially the beautiful Bosphorus view.We also appreciate your comments regarding the rooms, beds, and pillows. Guest comfort is very important to us, and your feedback has been shared with our management team as we continuously evaluate opportunities to enhance our facilities and overall guest experience.We hope to have the pleasure of welcoming you back to Novotel Istanbul Bosphorus in the future.Kind regards,Dilek S.Guest Experience Manager
Guest User
Superior Queen Room With Sofa Non Smoking
Stayed in Jul 2026
Family
1 reviews
7.5/10
Posted on Aug 23, 2026
Everything were good but unfortunately the hotel has changed it is policy of providing free parking and they made me pay 5000 tl for 5 days in a place where u cant find a parking. Also, i asked them to remove the mini bar from my room but they asked 10 euros to do that which is ridiculous. It seems the hotel is looking to get money for everything.
Response from Property: Dear Guest,Thank you for your feedback. We are pleased that overall you enjoyed your stay.Regarding parking, please note that it is a paid service, clearly indicated on our booking platforms. As for minibar removal, a service charge applies when guests request all items to be removed from the room.We regret that these charges affected your experience and appreciate the opportunity to clarify.Kind regards,Dilek S.Guest Experience Manager
Guest User
Superior Queen Room With Sofa Non Smoking
Stayed in Jun 2026
Couple
2 reviews
10/10
Outstanding
Posted on Jul 15, 2026
The hotel is beautiful – the location, cleanliness, and service are all excellent, even though they don't speak Arabic. I highly recommend it, especially for its great location and everything else it offers. I didn't try the breakfast or dinner, as I ate all my meals outside.
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Response from Property: Dear guest,Thank you so much for your wonderful review and recommendation! We are delighted to hear that you enjoyed our beautiful hotel, convenient location, cleanliness, and the friendliness of our team. Your kind words mean a great deal to us. We also appreciate your note regarding Arabic, and we will continue working to provide the best possible experience for all of our international guests. We hope to have the pleasure of welcoming you back to Novotel Istanbul Bosphorus on your next visit, and perhaps you'll have the chance to try our breakfast with its beautiful Bosphorus view!Kind Regards,Dilek S.Guest Experience Manager
Guest User
Superior Queen Room With Sofa Non Smoking
Stayed in Aug 2026
Couple
2 reviews
10/10
Outstanding
Posted on Sep 17, 2026
Very good hotel with quality service. Ideal location for visiting Istanbul.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind feedback. We are delighted to know that you enjoyed our service and found our location ideal for exploring Istanbul.It was a pleasure having you with us, and we look forward to welcoming you back to Novotel Istanbul Bosphorus on your next visit.Warm regards,Dilek S.Guest Experience Manager
Guest User
Superior Twin Room Non Smoking
Stayed in May 2026
Couple
41 reviews
8.5/10
Very good
Posted on Jun 14, 2026
The location is fantastic, within walking distance to Karakoy Pier and the Tophane tram station, making it easy to get to most attractions. Coming from the airport, you can take bus line 11 and then a short taxi ride for the minimum fare. However, the soundproofing is poor, and there's a bar street downstairs, so those sensitive to noise should think twice. The bed is too soft; if you have back issues, you might want to bring a portable firm mattress. The refrigerator light stayed on all night. The service was excellent; since it was off-season, they even allowed me to check in early at 9 AM.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share such a detailed review. We are delighted to hear that you enjoyed our central location, our team's service, and that we were able to accommodate an early check-in during your stay.We also sincerely appreciate your constructive feedback regarding the sound insulation, bed comfort, and the refrigerator light. We understand that these aspects can affect the overall comfort of a stay, and your comments have been shared with the relevant teams for review. For guests seeking a quieter experience, we are always happy to recommend our courtyard-facing rooms whenever availability allows.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Istanbul Bosphorus for an even more comfortable stay.Kind regards,Dilek S.Guest Experience Manager
Yamalube
Superior Queen Room With Sofa Non Smoking
Stayed in Jun 2026
Family
2 reviews
9.5/10
Amazing
Posted on Jul 22, 2026
Loved everything, it's not the first time we've chosen this hotel! Thank you
Original textTranslated by Google
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! It means a lot to us that you chose to stay with us again. We’re delighted to know you loved everything about your experience. Your continued trust is the greatest compliment we could receive, and we look forward to welcoming you back to Novotel Istanbul Bosphorus for many more memorable stays!Kind Regards,Dilek S.Guest Experience Manager
Taha Jawad
Superior Queen Room With Sofa Non Smoking
Stayed in Apr 2026
Family
1 reviews
6.0/10
Posted on May 21, 2026
This is no Novotel My stay at Novotel Istanbul Bosphorus was quite disappointing overall, especially considering the reputation and expected standard of the hotel. First of all, the rooms are very inconsistent. Some rooms have terrible or completely underwhelming views, which makes the stay feel less enjoyable, especially when you are visiting a city like Istanbul where you expect a Bosphorus experience. It feels like room allocation is random, and unless you specifically push for a better option, you may end up with a disappointing view. In many cases, guests are either asking for a refund, requesting a room change, or trying to get an upgrade as a last option just to make the stay acceptable. The process feels slow and not well organized. Breakfast was another weak point. The variety is very limited, and the quality does not match expectations for a hotel of this category. It feels basic and repetitive, and definitely not something you would expect from a hotel near the Bosphorus aiming for a premium experience. Parking is another downside. It is not free, 20 dollars which adds unnecessary extra cost to the stay. For a hotel in this range, guests usually expect at least more convenience or better value in this area. Overall, I would rate this hotel as a 3-star experience at best, mainly because of the location near the Bosphorus. The location is the only real strong point, but everything else—from service to breakfast to room experience—does not fully match the price or expectations.
Response from Property: Dear Taha Jawad,Thank you for taking the time to share your feedback.We are sorry to learn that your stay did not meet your expectations. While we are pleased that you appreciated our location, we regret your disappointment regarding the room, breakfast experience, and parking arrangements.Please allow us to clarify that the room you reserved was a Superior Queen Room, which does not include a Bosphorus view. Room categories and views are clearly specified at the time of booking, and upgrades to higher categories remain subject to availability.We also appreciate your comments regarding breakfast variety and overall value perception. Feedback such as yours is important and helps us identify areas where we can improve.Thank you again for sharing your experience, and we hope to have the opportunity to provide you with a better stay in the future.Kind regards,Dilek S.Guest Experience Manager
Guest User
Superior Queen Room With Sofa Non Smoking
Stayed in Mar 2026
Family
2 reviews
10/10
Outstanding
Posted on Apr 16, 2026
Great
Response from Property: Dear Guest,Thank you for your kind feedback.We’re delighted to know you had a great stay and truly appreciate your support. We look forward to welcoming you again soon.Kind regards,Dilek S.Guest Experience Manager
Collin Reddy
Superior Queen Room With Sofa Non Smoking
Stayed in Mar 2026
Couple
7 reviews
8.5/10
Very good
Posted on Apr 26, 2026
Hotel located close to Galataport mall. Walking distance to trams and port. There are plenty of options for restaurants in the next 2 streets. The hotel has an excellent spa and good all round facilities. My spouse enjoyed her hamaam. Some of the rooms have an unpleasant odour. Had to change my room after attempts to spray with carpet cleaner and fully open the window for 2 days. The cleaning of the rooms can improve and supervision inspections will help. I have photographs of the cups that were used but never cleaned, beds not dusted etc. Not good for a 5 star hotel which should provide 5 star service. The room service was very prompt and pricing was not exorbitant. Room sizes are good. Bottom line will recommend and stay again.
Response from Property: Dear Collin Reddy,Thank you for your detailed feedback. We are pleased that you enjoyed our location, spa, and overall facilities, and that your spouse had a relaxing hammam experience.We sincerely apologize for the issues you encountered with room odor and cleanliness. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate improvement and closer supervision.We truly appreciate your understanding and your willingness to recommend us, and we look forward to welcoming you again for a much better experience.Kind regards,Dilek S.Guest Experience Manager