Constantinopolis Hotel

My experience at this hotel was very disappointing. I booked my stay around three weeks in advance, yet when I arrived after a long journey, the receptionist could not find my reservation and initially suggested moving me to a different room the following day, which caused unnecessary stress. The room I was eventually given was on level -2 (basement). It had almost no natural light, only a tiny window facing the corridor and another window that could not be opened. The room had a terrible smell from the moment I arrived, and I had to ask for an air freshener, which I kept using throughout my stay. On one occasion, I also returned to find the room smelling strongly of cigarette smoke. The hairdryer and the safe were both broken, and the room showed signs of dampness, making it feel unsuitable for guests. The Wi-Fi was extremely poor and kept disconnecting. When I reported this to reception, instead of apologizing, I was told that the internet was working perfectly, which made me feel that my concerns were simply dismissed. The attached photos show the cluttered and untidy area outside my room, which was the first thing I saw every time I left or returned to my room.

The customer service and cleaning were so great. The location was also good and all restaurants, groceries, supermarkets, tram station were at walking distance. The manager was very cooperative.

Not real window

Good for the price. Rooms are a bit old and not in the best conditions. The staff is nice though and breakfast is pretty good. Would recommend. Good location too.

All of the services were very satisfying. Whenever we ran out of drinking water, we simply asked the hotel staff, and they kindly provided us with more. We were also allowed to check in early, which was very convenient. The hotel is very child-friendly, and we really appreciated the warm and friendly service from the staff. However, unfortunately, there was a guest smoking right in front of our room, and the guest was not asked to stop. I understand that the hotel staff may feel hesitant or uncomfortable confronting guests in such situations, but I think the hotel should be more firm about enforcing the non-smoking policy for the comfort and safety of other guests.