Ottoman's Life Hotel Deluxe Reviews

Response from Property: Dear guest,Thank you so much for taking the time to share your wonderful review of your recent stay with us. We are truly delighted to know that you had such an enjoyable experience and that you were happy with your time at our hotel.It was an absolute pleasure having you as our guest, and we sincerely hope to have the pleasure of welcoming you back to Ottoman’s Life Deluxe Hotel in the near future.Best regards,Guest Relations Department

Response from Property: Dear Abdullah,Thank you for taking the time to share your feedback.We are pleased to hear that you appreciated the service provided by our team. At the same time, we are sorry that certain aspects of your stay did not fully meet your expectations.Regarding our facilities, we continuously invest in the maintenance and comfort of our hotel to ensure a quality experience for our guests. While we understand that perceptions of hotel standards can vary, we strive to provide the amenities and services expected of a 5-star property.Concerning the bottled water pricing, our minibar prices are in line with those of many hotels in our category and reflect the convenience of the in-room service. We appreciate your comments and will consider them.As for the room rate, we believe that the price paid for your stay represents excellent value considering our location, facilities, services, and the standards we offer as a 5-star hotel.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind regards,Guest Relations Department

Response from Property: Dear guest,Thank you for taking the time to share your wonderful review of your recent stay with us. We are truly delighted to hear that you had such an enjoyable experience.It was our pleasure to host you, and we sincerely look forward to welcoming you back in the near future.Best regards,Guest Relations Department

Response from Property: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our peaceful location, complimentary parking, delicious breakfast, and the cleanliness and comfort of our hotel.Your kind words about our friendly and helpful staff mean a great deal to our entire team. We truly appreciate your recommendation and are especially happy to know that you would choose to stay with us again.We look forward to welcoming you back for another enjoyable stay! Best RegardsGuest Relations Department

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the difficulties and inconvenience you encountered during your stay. We are truly sorry that your visit did not meet your expectations.Regarding the spa, please accept our apologies for the unpleasant experience. We would like to clarify that swimming caps are required for access to the pool area as part of our hygiene and safety regulations. Swimming caps are available for purchase at the spa. Nevertheless, we regret that this policy was not communicated to you in a more welcoming and helpful manner, and we understand how frustrating the situation must have been.We also apologize for the issues you experienced in your room, including the missing bathrobes, batteries for the remote control, kettle, and shower gel. Towels are provided in the spa, while bathrobes can be delivered to the room upon request. However, we recognize that these details should have been handled more efficiently, without requiring you to repeatedly contact our staff.We are pleased to hear that our Russian-speaking front desk colleague made an effort to assist you, and we will certainly share your kind words with her. At the same time, we are sorry that you did not receive a proper apology during your stay. This is not the level of service we aim to provide.Your feedback has been shared with the relevant departments so that we can review these issues and improve our service. We sincerely regret that your stay left you with such a negative impression, and we hope to have the opportunity to provide you with a much better experience in the future.Kind regards,Guest Relations Manager

Response from Property: Dear Mr. Suleyman,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience overall and truly appreciate your kind words.We sincerely apologize for the points you mentioned regarding the cleanliness of the grout between the bathroom tiles and the quality of the toilet paper holder. We take these details seriously, and your comments have been shared with our housekeeping and maintenance teams so that the necessary improvements can be made.We also appreciate your feedback regarding the absence of paper tissues in the room and bathroom. Your expectations are completely understandable, and we will review this with our team to improve the amenities provided to our guests.Thank you once again for helping us improve our standards. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time.Best regards,Guest Relations Manager

Response from Property: Dear guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay in the standard room did not meet your expectations. We completely understand your preference for a room with a balcony, and we were happy to upgrade you to a superior room to ensure a more comfortable experience.We also apologize for the minibar service not being properly set up. It is possible that your room was marked as “Do Not Disturb,” which may have prevented our team from entering to replenish it. We will review our procedures to ensure this does not happen in the future.Regarding housekeeping and room condition, your comments have been shared with our team, and we are taking steps to improve cleaning standards and room maintenance.We are glad you enjoyed our lobby, exterior, gym facilities, and the service from our front desk team. Your positive remarks will be shared with them they will be delighted to hear it.Thank you again for your honest review. We hope to have the opportunity to welcome you back and provide a flawless stay.Best regards,Guest Relations Department

Response from Property: Dear guest,It was truly an honor to welcome you to Ottoman’s Life Deluxe Hotel, and we are delighted that you chose to stay with us.Nothing is more important to us than the well-being and satisfaction of our guests. Your kind feedback and complimentary evaluation are a great source of motivation for our entire team and encourage us to continuously strive for even higher standards of service.We are very pleased to hear that you enjoyed your stay and appreciated our unique location in the heart of the city. Being close to Istanbul’s major attractions, as well as the Metro and Tramway stations, offers our guests the convenience of exploring the city with ease and avoiding the challenges of city traffic.Once again, thank you very much for your kind words and for choosing Ottoman’s Life Deluxe Hotel. We sincerely look forward to welcoming you back in the not-too-distant future.Kind regards,Guest Relations Manager

Response from Property: Dear Mahmood,Thank you for taking the time to share your feedback. We are pleased to hear that you found the overall room to be excellent.We sincerely apologize that the cleanliness of the bathroom and carpets did not meet your expectations, and we're sorry to learn about the issue with the pillow. We appreciate your understanding, and we're glad our team was able to replace it promptly.Your comments have been shared with our housekeeping team to ensure greater attention to detail and consistently high standards in every room. We truly value your feedback, as it helps us improve the experience for all our guests.We hope to have the opportunity to welcome you back and provide you with an even better stay.Kind regards,Guest Relations Manager

Response from Property: Dear guest,Thank you very much for your wonderful review. It was truly a pleasure having you stay with us.We are delighted to hear that you enjoyed your experience and appreciated the hospitality and services our hotel has to offer. Your kind words mean a great deal to our entire team and inspire us to continue delivering exceptional service to all our guests.We sincerely look forward to welcoming you back again soon and creating another memorable stay for you.Best regards,Guest Relations Manager

Response from Property: Dear guest,We are delighted to hear that you had an enjoyable stay at Ottoman’s Life Deluxe Hotel, Istanbul.At Ottoman’s Life Deluxe Hotel, we are committed to providing exceptional service and creating memorable experiences for our guests. We are truly pleased to know that you were satisfied with your stay.We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with another wonderful experience.Yours sincerely,Guest Relations Manager

Response from Property: Dear Mr Bousenna,Thank you for sharing your feedback and for choosing to stay with us again. We are disappointed to hear that your recent experience did not meet the standards you have come to expect from us.We sincerely apologize for the issues you encountered with the buffet, room service, and the missing toilet paper in your room. Your comments have been shared with the relevant departments so that these matters can be addressed immediately.Regarding the bottled water pricing, we understand your concern and appreciate your honest feedback. We continuously review our services and pricing to ensure they provide value to our guests.We regret that your stay left you with this impression and appreciate you bringing these concerns to our attention. We hope you will consider giving us another opportunity in the future to provide the level of service you previously enjoyed.Best Regards Guest Relations Manager

Response from Property: Dear Zhanat Anassov,It was truly a pleasure to welcome you to Ottoman’s Life Deluxe Hotel, and we are delighted to know that you enjoyed your stay with us.Nothing is more important to us than the comfort and satisfaction of our guests. Your kind words and positive feedback are greatly appreciated and serve as a wonderful source of motivation for our entire team to continue delivering exceptional service every day.Thank you once again for choosing Ottoman’s Life Deluxe Hotel. We look forward to welcoming you back in the near future for another memorable stay.Best Regards Guest Relations Department

Response from Property: Dear guest,Thank you for sharing your lovely feedback with us. We’re delighted to hear that you found our hotel comfortable and enjoyed the Ottoman-style décor in some of our rooms. We take great pride in creating a welcoming atmosphere that reflects the character and heritage of the region.It was a pleasure having you stay with us, and we hope to welcome you back again for another enjoyable experience.Best Regards Guest Relations Department