To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.4
Service7.8
Cleanliness8.5
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All reviews(65)
Positive reviews(13)
Reviews with photos/video(3)
Negative reviews(2)
TimeToFly
Small Bedroom
Stayed in Dec 2023
Family
15 review
7.5/10
Posted on Jan 18, 2024
This didn’t feel like a 5 star service, very slow, nothing special, room service was limited and overpriced for the experience I wouldn’t stay here again.
Guest User
Small Mezzanine Bedroom
Stayed in Apr 2023
Couples
1 review
10.0/10
Outstanding
Posted on May 27, 2023
It was an amazing experience to get married there and spend the night.
The rooms are excellent. It’s an old American embassy historic building renovated smartly.
The service is spot on. I’d definitely recommend to stay there if you want to spend your vacation at the heart of the European side of Istanbul.
Lvin
Medium Bedroom
Stayed in Sep 2022
Couples
3 review
9.0/10
Great
Posted on Nov 7, 2022
Greeting by friendly receptionist. The room was stunning and clean.
Guest User
Small Bedroom
Stayed in Dec 2024
Travel with friends
17 review
9.2/10
Great
Posted on Feb 10, 2025
I saw many people recommend it. But I really want to complain. I don't recommend staying here. The room style is a bit like TUVE in Hong Kong. But with the most basic price here, I can already stay in the best room type at TUVE. And the toilet is very cramped. There is no service even if you ask for it. Won't take the initiative to carry luggage. When I left that day, I took some pictures of the street scene outside with my camera, then turned back to take pictures of the hotel, but later I felt there was nothing worth taking pictures of, so I didn't. Then the staff outside told me not to take pictures. Please let me take the photo, but I don't really want to, okay? It would be fine if they didn't take the luggage when they saw it, but compare it to when we left at Park Hyatt, two staff members followed us out to take the luggage, opened the car door and said all kinds of heartwarming things. The contrast is really obvious. If I had to say what I was most satisfied with, it would be that the cookies in the room were delicious. And the smile when the cleaner greets you
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6/8
Guest User
Medium Bedroom
Stayed in Mar 2025
Couples
7 review
5.0/10
Posted on Apr 21, 2025
I didn't know there were rooms in the basement before I went there. We were given two basement rooms at first. After two negotiations, the front desk said there were no rooms. After the third negotiation, they said we could change to a room upstairs. We complained to Ctrip. After a long time, they said there were rooms upstairs. Finally, we were changed. But it affected my mood. The three basement rooms were extremely dim. It was like night during the day. The most important thing was that the lights were extremely dim. It was like the ** in horror movies. There was no cost-effectiveness except for the convenience of travel. Be careful when staying. And I seriously suspect that we were given this kind of room because of discrimination. I suggest Ctrip blacklist this hotel. Otherwise, it will seriously affect my mood for travel. I flew thousands of kilometers to stay in **, is it here?
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Mingm_1990
Medium Bedroom
Stayed in Feb 2024
Couples
4 review
9.5/10
Amazing
Posted on Apr 3, 2024
Perfect hotel.
The welcome cookies are not too delicious. The hotel also has a club which is a feature. We didn't go there because we were tired every day.
I will definitely choose this brand of hotel again.
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Guest User
Medium Mezzanine Bedroom
Stayed in Jun 2024
Solo travellers
86 review
10.0/10
Outstanding
Posted on Jul 30, 2024
Very comfortable place, good location, but a little dirty, hotel parking needs to be paid, the hotel does not allow taking photos, overall not very recommended, this price has better options
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Guest User
Small Bedroom
Stayed in Apr 2024
Family
2 review
2.5/10
Posted on May 10, 2024
The sanitation of the room is extremely poor, the bathroom is full of dirt. Rusty trash cans, drainage lines are all yellow and black mold. The curtains are gray, the whole building is newly built, not an old building, not worth the price! Avoid!
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Guest User
Medium Bedroom
Stayed in Sep 2023
Other
12 review
6.5/10
Posted on Oct 27, 2023
There were staff to help with my luggage when I entered the hotel, but my suitcase was pushed away by other guests when I checked in. laugh. In the end, the customer found out that he had brought the wrong item and sent it back. There were many people in the lobby and garden from morning to night, almost full. The most annoying thing is that there are mold spots all over the bathroom wall, and the tiles have dark patterns that are difficult to see clearly. My only request for a hotel is cleanliness and I hope the hotel staff will take the time to clean it thoroughly. The room and garden are small but beautiful.
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Keliandexiaochongzi
Small Bedroom
Stayed in Apr 2024
Couples
15 review
10.0/10
Outstanding
Posted on Jul 31, 2024
I personally think it's quite old, but the location is very good
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Jean Zimmermann qimengran
Medium Bedroom
Stayed in Aug 2023
Solo travellers
31 review
8.0/10
Very Good
Posted on Nov 22, 2023
The location is good, the hotel is very special, the rooms are quite interesting, European checkered, very romantic.
But the price is a bit too much and the service level cannot keep up. Maybe it is a local characteristic and we did not understand how special this hotel is. Either improve the service level or reduce the price. The hardware is very good but the software is still poor. Next time I will change hotels when traveling.
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Ms.616
Medium Bedroom
Stayed in Jul 2024
Couples
16 review
10.0/10
Outstanding
Posted on Aug 20, 2024
Great location, great room
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Anonymous User
Medium Mezzanine Bedroom
Stayed in Dec 2022
Couples
6 review
10.0/10
Outstanding
Posted on Mar 23, 2023
Very happy, the service attitude is very good, it is very suitable for young people, the breakfast is delicious, there are many bars around, and it is very close to Independence Street on foot
Hygiene: very good