Dedem Hotel Express-İstanbul Airport-Round Trip Airport Service Reviews

The female front desk staff on duty on the night of January 13th had an absolutely terrible attitude. I've been staying at this hotel for almost twenty consecutive days, and during that entire time, the heating in my room was constantly off, which led to me catching a cold and developing a fever. Yesterday, I finally couldn't take it anymore and reported the issue to the front desk, but the staff member was watching a movie and completely disregarded my complaint. Furthermore, the bed sheets in the room were badly pilled and visibly dirty; the hygiene was utterly unacceptable. Throughout this whole experience, the staff showed no regard for guests' reasonable feedback and lacked even the most basic customer service awareness. Based on these experiences, I would advise anyone against choosing this hotel. It's truly the worst hotel I've ever stayed in.

What are you expecting? A place for sleep only nothing else interesting.

Dont expect too much Basic hotel with basic amenities. Ok for a night or 2

Good hotel for this money.

The location is very good near from market and transpotations bus

The staff are fantastic the rooms immaculate and the location close to airport and I am most grateful to the owners for supplying a safe clean place for us with such a welcoming service and I highly recommend

Friendly staff, basic hotel close to airport, there are a few restaurants within walking distance and a shopping mall not far away about a 20 minute walk or a short bus ride if you don't want to walk it's a great place to stay if you are on a budget or you just need something basic close to the airport there are stores and supermarkets nearby too

It was a nice experience for me. I stayed there for 2 nights. It was clean and staff was friendly

Good hotel to stay

The bed and washroom is very dirty. There is no hot water available. The bed sheet even has some holes on it. The blanket is also very thin.

Booking this hotel was one of the worst experiences I’ve ever had with accommodation. Our first room (second floor) had a strong, unbearable odor, a bathroom that smelled even worse, and an AC that didn’t work. We requested a room change, only to be moved to a third-floor room with a broken bed frame and a musty, stale smell—like it hadn’t been aired out in months. Frustrated but still hoping for a resolution, we were given a third room, which was just as bad: dirty bedsheets, a foul smell, and a teapot covered in suspicious white spots (mold or limescale?). At this point, we felt the hotel was uninhabitable and asked for a refund only to be refused. We decided to cut our losses and leave, booking Dem hotel across the street (which was excellent, by the way). It’s a shame, because we wasted time, money, and energy dealing with this mess.

Convenient and cheap for stay near IST Airport. Deluxe room was quite spacious so is the shower room. Shower was good with warm water available. There is a jug kettle with 2 tea bags, 5 pieces of sugar and 2 small bottles of drinking water. 2 cups with no spoon. 2 mosques 250-300m nearby and quite a number of eating places and restaurants. Bus H-6 available every half hour to/from Airport TL54 using Istanbulkart

very good hotel and good staff i always stay this hotel when come istanbul and clean hotel

good couster service and nice friendly environment