71 Reviews
Wyndham Istanbul Old City
Laleli Istanbul|0.51km from Suleymaniye Library
We stayed there last week of August 22 and encountered a number of issues. Firstly, our room wasn't ready the first night and we were given to separate rooms which split our family up. I wasn't happy about this but we had no choice. What was alarming that during our stay, I observed atleast 5 other families having similar issue as you can't help not noticing people complaining when you walk past reception. I think this is a scam by the hotel as they encourage the booking, take the money then the first night you not in the room you paid for. Also the photos on booking.com is a complete lie. The room we stayed in did not look anything like what was portrayed on the site. We booked two double beds but one of them is a sofa bed! Not comfortable and we did raise this but hotel couldn't care less. They couldn't offer us another room so we had no choice to accept it. Moving on, the stay itself was pleasant enough. Breakfast was decent (but orange juice is cordial!), swimming pools sauna steam rooms were great. There is also a huge jacuzzi bath which was nice. Hotel is located 10 mins walk to grand bazaar and 5 mins walk to nearest tram. Cleanliness is poor. I would rate 2 out of 5. Cleaner was in and out like a flash. Didn't do floor etc. I looked under bed and dust has been collecting for months and not cleaned. Overall ok hotel but expensive for the service we encountered. Would I return? Probably not unless hotel can improve its cleanliness and customer service. I should have been offered some sort of refund for the first night and the sofa bed.
Very Good
142 Reviews