Latroupe Jardin Secret

Hotel was ok. Location was central close to Metro. Breakfast there was a good variety. Pool but extremely small. We stayed as a large family group with 4 rooms. It suited us as we just needed a shower and a bed as we spent our days exploring. The hotel is suitable for this. staff were friendly.

We checked into this hotel just before 3 o’clock and were casually told that our room would have no water for an hour because there had been a leak. In fact the room had no water for several hours, not even to flush a toilet or brush your teeth. Things happen. But what was shocking was that the staff were casual to the point of surliness. Because I needed to go to a formal work event, they gave us the key to a different room in a different building where we were able to have a sort of shower (though the shower was broken and the water came out of a hose, but not from the shower-head). That room was not just grubby, like the whole hotel, but also decorated like something out of a Gothic novel. When I asked for a bottle of water to boil the kettle, I was told that I could buy one from a vending machine. This seemed like the last straw. There was no suggestion of a refund our even a discount for our inconvenience, and a single small bottle of water only offered after I complained. An apology did not seem within the rhetorical range of the staff at this dreadful establishment.

The experience wasn’t as good as expected. The entrance is located in a back alley near a garbage collection area, and there was an unpleasant smell when passing by. The room didn’t have a fridge. We booked a garden view room, but during check-in, we were given a room with only a skylight! We had to proactively negotiate with the hotel to get the garden view room we originally booked. If we hadn’t spoken up, we would’ve just had to accept it.

Property was very nice and clean. Room with a loft was perfect— clean and comfortable with all the amenities. Parking garage is a couple of blocks away.

This was a nice little hotel with lots of character. The staff were very friendly and helpful. I would recommend it to friends and would stay here again.

Very comfortable and welcoming place to stay