Shouen

"A great hot spring hotel trip ～"

Hoshino Resorts Kai Izumo

"This is the worst hotel. Three days before I left for Izumo, I suddenly got a call on my cell phone in the afternoon, so I thought it was a reservation confirmation, and when I returned from my trip, I called back around noon the next day, and they told me that the hotel would be closed for a while because the road to the hotel was closed due to a natural disaster caused by heavy rain, so they would cancel my reservation. Since it was an act of God caused by a natural disaster, it is inevitable that they cannot operate, so I have no intention of complaining about it, but they only called me once with such an urgent and important message, and did not call me on my cell phone or home phone at all that night or the next morning. When I contacted them thinking it was a reservation confirmation, they unilaterally told me that it was canceled. I really thought that as a company operating in the service industry, they were taking their customers for granted. I had already taken the day off, booked a flight and a rental car, decided where to stay the next day, and made a travel plan for my trip, so the hotel's sudden cancellation request was such a big blow to me that I had to reconsider my entire plan, but the person who answered the phone explained that all the staff were handling the calls, but since there were so many people planning to stay, they could not handle individual requests, so I had to arrange another place to stay myself, and that there was another place in Tamazukuri, but they would not make reservations or adjust prices. Since it was the hotel that was causing me trouble by unilaterally requesting a cancellation, I would like to first say that even if it was an unavoidable situation for the hotel, they should not be rude to the customer, so they should prepare answers to questions that customers will naturally ask in the Q&A section from the customer's perspective, who will be inconvenienced, before contacting them. Also, it doesn't really matter to us that all the staff are busy responding to communications, and customers trust and make reservations because they have the Hoshino Resorts name, but I was disgusted by the low level of the staff who don't realize that it is a very pathetic corporate attitude to expose the internal situation and force customers to explain why they are unable to handle things. Hoshino Resorts has a good brand image, but when you actually stay at other facilities, the service level is low compared to the price."

Masuya Ryokan

"It was better than I thought. The room was clean and calm. Also It was very good near Izumo Taisha shrine. I had breakfast, but it was a hit. I would like to ask you again next time."

Shikisou

"It seems they're offering the banquet hall as guest rooms, but I think this plan needs to be clearly and thoroughly described as soon as possible. The banquet hall is partitioned off, the entrance is a sliding door, there's no lock, no bath, toilet, or TV—no privacy whatsoever—it's like a training camp. I had no desire to stay there, so I looked for a different hotel."

JINRYU HOTEL IZUMO

Marine Talattho Izumo

"The room was clean, bright, and spacious, and there was a balcony, so we could enjoy our meal while listening to the sound of the waves. It was very relaxing. Thank you very much."

Rakuten STAY Izumo

"It was a quiet and nice inn located very close to Izumo Taisha Shrine. The air conditioning was working as soon as I entered and I had a comfortable stay. The amenities were also very good. The check-in process was a little difficult, but the support was good and it would have been appreciated if it had been a little easier. I would like to stay somewhere else again. Thank you very much."

9STAY Izumo

"It was spacious, clean and easy to use. It feels a little difficult to use from the parking lot to the entrance of the building, but overall I am satisfied"

Jikukan Enishi

"Good."

machitoke TAISHA

manai7.stay

Jikukan Mukae