SpringHill Suites Jacksonville Baymeadows

It was an awesome stay. Very clean and spacious rooms. We definitely will be returning.

No one cleaned our room or gave us fresh towels , washcloths when we went to the front desk to ask for for fresh towels and washcloths so that we can take a shower he told us there were no towels and washcloths available we told him our room was never cleaned the trash was still in there , our old towels and washcloths literally no one came to service our room when we asked for washing detergent determined to just wash the towels ourselves there was no detergent thankfully Carmen saw what was happening and gave us fresh towels and washcloths and apologized basically the man at the front desk was not going to give us any not to mention our hotel keys kept stop working we had to constantly get them reactivated

First, the Wi-Fi was not working at all, and we rely on internet access for work—so this significantly impacted our ability to get things done during our stay. Reliable Wi-Fi was actually a key reason we chose your hotel. Second, when we checked out, we found out we weren’t even registered under the correct room. We were assigned and stayed in room 421, but your system had us listed under room 316. That raises some concerns for us about how our stay was managed. Because of both the lack of a critical amenity and the room registration error, I’d like to see what can be done in terms of a partial refund or compensation.

Parking is limited by the main entrance/lobby. We had to park at the opposite end to unload our bags and then walk the first floor hallway to get to the elevator which is by the lobby. For a fairly new hotel, there is already signs of wear and tear on the carpets. The AC controls on the wall didn’t work. We had to manually adjust it on the unit. It was loud and turned on/off constantly. Overall, I expected better.

Nice location near attractions & restaurants felt safe property was very clean. The staff was professional attentive & courtesy.

super clean room, comfortable beds, very pleasant staff, breakfast was adequate! would come back for sure.