Athabasca Hotel

ALERT!! SECURITY GUARD AT THE BAR wrongfully makes false gross accusations and uses force on patrons who comply when asked to leave the bar. This is the second time, dealing with the same security guard. The first time he falsely made the assumption of asking a patron to leave for being overly drunk. The patron had a few drinks but interpreted waving in and out around other patrons to get to the bathroom as being "too drunk". The second time, he made gross accusations about complaints supposedly being made. He forcefully grabbed the patron's arm behind their back while dragging the patron out of the bar. There was no argument to leave but a polite request to use the bathroom before leaving. The manager was contacted as the patron has had a sore shoulder since the incident occurred. The manager explained force like this should not be used but then got upset when the patron told him that assault would not be tolerated and banned him from the bar. He told the patron that he was going to find out who he was. The patron affected has never had any other issue at any other bar or pub when he has went out in the past. The security guard needs to reread his security manual, he is NOT the police, when a patron is non compliant the police should be called, his license DOES NOT give him the right to assault others or cause injury.

This hotel is in a great location right in the downtown area of Jasper but that's the only positive part. Otherwise, it is old and the decor and amenities have not been updated for decades. There is no elevator so be aware of this if you have a room beyond the first and second floors.

It was clean nice hotel, toiletries were provided. Location was very good with many restaurants within walking distance. Breakfast was not a buffet and very few choices. There was no water fountain to fill our water bottles. There was a ice cream shop besides the hotel called Scoop and Loop.

Worst hotel stay experience. Staff was too rude as if they were owing the hotel. Mentioned different price over phone and then charged 100$ extra for the same room booked, because they knew that last minute we cannot go anywhere else with family. They had this technical system issues because of which reservation details /prices were not received because of which we got misled for prices. No AC and even windows were stuck that couldn't open and had to spend whole night restless. Felt like we were in Sauna (hot room). When asked to change room they gave option to either pay extra or different floors /rooms for family stay causing all stress and inconvenience.

Whatever you do read all the fine print. Upon checking in we discovered bathroom facilities are shared and down the hall. There is a sink in the room . Oh, for $125 more you can upgrade to get an included one. No soundproofing as advertised. Flatscreen TV is about 18 or 19". NO A/C = ROOM WAS A SAUNA. During check-in we were told our room was over pub which isn't open for next 2 nights. IT WAS OPEN! Bed was smaller than a queen which is unacceptable for 2 people in my opinion.