Candlewood Suites New Iberia by IHG

I don’t typically leave hotel reviews, but I feel a responsibility to warn others after our experience at Candlewood Suites. We stayed here for two nights at the end of a family trip. The first part of the week we had been with relatives, but chose to get a hotel for the final nights so our hosts could have space to enjoy time with their adult children. We arrived at the hotel around 9:30 p.m. on Friday, already exhausted from a long, wonderful day with family. As we checked in, a friend who had arrived for the same family gathering was checking out—not even 30 minutes after arriving. She had already been moved twice due to the condition of her rooms and warned me to find another hotel. But given how late it was, and assuming surely not every room could be that bad, we decided to stay. Big mistake. The first suite we were given had not been vacuumed. The nightstand had sticky, stained surfaces from old spills. The toilet had hair on it, and there were beer bottle caps on the closet floor. Still, we were tired and trying to stay optimistic. But when we pulled back the sheets, what we saw on the bed was truly unacceptable and unhygienic. I won’t go into graphic detail, but it was vile. We called the front desk immediately. To their credit, they moved us to another room without hesitation. Unfortunately, the second room, while not as disturbing, still was not clean. The overall standard of cleanliness throughout the hotel was simply not acceptable. We made it through the stay, but I left feeling like I needed to scrub everything—myself included—when we got home. I will never stay at a Candlewood Suites again, especially not this location. Do yourself a favor and look elsewhere.

Dirty, carpets dated and grubby. Walls, Doors fixings aged and unclean. I needed a shower on leaving. The main reception is unclean with dated furniture. I know it’s a budget price but there is no excuse for lack of cleanliness.Never ever will I stay there again. Location has no decent food options..

Definitely not a clean hotel Went to one room and didn’t even unload the bags when my son said dad the toilet nasty , they said let me go check another room, they put us there and exact same thing plus more, poop in the toilet, pee around the toilet, phone wasn’t connected so I couldn’t call when, microwave was broke, recliner handle was broke , water leaked out the shower , sink disposal didn’t have a guard just straight to the blades, it was just a mess.

The hotel is under construction and renovation, therefore various areas needs attention.

No hot water. NO HOT WATER in the shower. Not even warm. Just a bit warmer than the cold water. Makes for a very unpleasant stay. Ridiculously absurd that they turn down the hot water to save money and make your trip miserable.

One of those cheap hotels with no hot water Room 108 had a restricter on the hot water in The shower. The water was room temperature. Room 109 had no soap in dispenser in shower I understand the need to reduce costs to heat water, but losing my 2 rooms once a month because of your penny wise and pound foolishness is the result. All of your savings from no hot water lost on just one of many customers who won’t come back.