Disappointing Stay – Definitely Not a 4-Star Experience
I had a very disappointing experience at Merkure Jeddah Al Hamraa Hotel and feel compelled to share it to help others make informed decisions.
Upon arrival, the first room I was given had multiple issues:
• The carpet was visibly dirty.
• One of the beds spring was protruding, making it extremely uncomfortable.
• Worst of all, the room smelled heavily of cigarette smoke, even though I had specifically requested a non-smoking room.
After raising these concerns, I was moved to another room. Unfortunately, the second room wasn’t much better:
• One of the beds was badly sagging, making it hard to sleep.
• The sink was leaking, creating a mess in the bathroom.
The problems didn’t end there. The breakfast was extremely poor — lacking variety, tasting bland, and clearly not up to standard. On top of that, the restaurant floor was sticky, which is unacceptable in any hotel, let alone one claiming to be 4 stars.
To top it all off, the male receptionist at checkout was unprofessional and not properly trained in customer service. No apology, no concern, just a cold and dismissive attitude.
This hotel does not meet 4-star standards in any way — in fact, even 3 stars would be generous based on my experience. Don’t book here if you’re expecting quality service or comfort.
