I booked a hotel room through Trip.com and was very disappointed with my stay.
The room carpet was very dirty, and there was a water leak in the shower. We reported the issue to a member of staff, who inspected it and told us that he would report it to the engineering team to fix the leak. However, nobody came to repair it during our stay.
We had booked a twin room, but we were provided with only one towel.
On the first day, when we went for breakfast, we were told that breakfast was included for only one person. I showed the booking confirmation, but after checking their system, the staff still insisted that breakfast was only registered for one guest.
Overall, the room condition, lack of maintenance, and confusion regarding the breakfast booking made our stay very disappointing.