guesthouse hanra

Very good location , close to bus station and stores And airport

The only reason I am giving this hotel any credit is because of its excellent location. It is very close to a major bus stop, making it easy to travel almost anywhere on Jeju Island. For visitors relying on public transportation, this is definitely a huge advantage. Unfortunately, everything else about my experience was disappointing. I booked a Business Twin Room and paid significantly more than the other room types because I wanted comfort, privacy, and peace of mind during my trip. However, when I checked in, I was informed that the room I had reserved was unavailable. Instead, I was moved to a 4-person bunk-bed dormitory room, which was completely different from what I had paid for and something I was not comfortable with at all. To make matters worse, the bed did not appear clean. It felt as though the bedding had simply been rearranged rather than properly washed for quite some time. The room also had an unpleasant odor, giving the impression that it had not been cleaned thoroughly. Only after I complained did the staff finally clean the room. The biggest issue, however, was the host's attitude and lack of responsibility. When I contacted Trip.com regarding my complaints, it was extremely difficult to communicate with the hotel. Sometimes the host was sleeping, sometimes they could not be found, and whenever contact was finally made, they shifted the responsibility onto me and Trip.com instead of trying to resolve the problem. I was repeatedly told to contact Trip.com myself, which caused unnecessary stress and took away much of the enjoyment from my trip. On the positive side, I would like to sincerely thank Trip.com for their excellent customer service. They were responsive, supportive, and helped me throughout the process. Whenever problems arose, I felt reassured knowing that Trip.com was there to assist me. In the end, they provided fair compensation for the inconvenience, and I truly appreciate their efforts. I will definitely continue booking through Trip.com in the future. However, I will never stay at this hotel again due to the poor service and unprofessional attitude I experienced.

The overall experience is good. For the price paid it has all the basic amenities. There was no air conditioning in the room, but had electric blanket to warm you up at night. The only problem is there is no locker to safe your belongings and the room is not locked during the night, so apart from it it’s not bad overall. Very basic accommodation.

Ive never been in this guesthouse due to I cancelled my flight. But I think its beautiful and comfortable to stay. I message the host but there is no reply.

I booked this place because the listing said that the room was for only 4 people, but it turned out that 6 people have to share the same room. Most of the people staying there are not travelers anymore; they seem to be long-term residents, so it feels more like a dormitory than a guest accommodation. The room was very dirty and had an unpleasant smell. They also said there would be lockers, but there were actually no lockers available. The room doesn’t even have a proper lock or doorknob. It was also very messy because most of the people staying there are long-term residents rather than guests. Even the air conditioner was dirty. If I were you, I would not recommend renting this place. It would be a waste of your money. Please also take note that they do not provide refunds and seem to have very little concern for their guests. I recommend staying somewhere else, even if it costs a little more. At least you’ll be able to sleep comfortably and have a much better experience. 여기는 방을 4명만 사용하는 것으로 안내되어 있어서 예약했는데, 실제로는 한 방을 6명이 같이 사용하고 있었습니다. 그리고 그곳에 있는 사람들도 대부분 여행객이 아니라 장기간 머물고 있는 사람들 같아서, 게스트 숙소라기보다는 거의 기숙사 같은 느낌이었습니다. 방도 정말 지저분했고 냄새도 많이 났습니다. 사물함(락커)이 있다고 안내되어 있었는데 실제로는 사물함도 없었습니다. 방에는 제대로 된 잠금장치나 문손잡이도 없었습니다. 대부분 장기간 머무는 사람들이라 방도 많이 어지럽혀져 있었습니다. 에어컨도 깨끗하지 않았습니다. 제가 여러분이라면 이곳은 예약하지 않을 것 같습니다. 돈이 아깝습니다. 그리고 이곳은 환불도 해주지 않고, 투숙객에 대한 관리나 배려도 별로 없는 것 같습니다. 조금 더 비싸더라도 다른 숙소를 이용하시는 것을 추천드립니다. 그래야 편하게 잠도 잘 수 있고 훨씬 좋은 경험을 하실 수 있을 것 같습니다.

Check in at 6th floor. The room and bathroom were spacious and rather clean. The electric blanket worked well and was necessary for subzero weather. Wifi worked well.

The place is in a prime location and the accessibility is really good. But the AC did not work the first 2 nights of my stay and I literally had to sleep in my sweat, 3rd night was fine though. And the WiFi was way too slow that I couldn’t even use it and started using mine.

Everything was great and definitely worth the price.

This place is honestly not as bad as the reviews make it seem. The room is your average Korean hostel room (no curtains tho). The bathroom is a bit messy but overall not dirty. The location is very convenient if you are planning to explore the island by bus. For the very little price paid, I would stay at this hostel again!