I'm utterly speechless.
I specifically booked a deluxe double room, hoping for more space for two people. The pictures clearly showed floor-to-ceiling windows, two chairs, and a table, which is why I chose this hotel. However, upon arrival, I found it was just a standard double room. I immediately went downstairs to inquire, and they told me that "our room rate is already quite cheap." What does that have to do with anything? You set the cheap price, not me buying it cheaply!
They even claimed that the pictures on the booking site were photoshopped to look larger than they are. So, it's okay for the room to look different from what customers see and book? And they said some rooms don't have those features, but can't you see that the room you gave me is clearly a standard double room? I booked a deluxe double room. Is this the right way to do business? Are you deceiving customers? Deceiving foreigners?
Luckily, I can speak Korean, so I could communicate, and yet I was still treated this way. I didn't want to ruin my good mood by arguing further, but my good mood has already been completely destroyed. I paid what I was supposed to pay, and I deserve the service I paid for. Although the price difference wasn't huge, I paid extra for a deluxe double room specifically for a more spacious room. Terrible experience, I won't be coming back!
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