Xenia hotel

The smart toilet has an automatic window. There's a control panel for all the lights in the room, and a Samsung TV. The location is convenient, with many dining options nearby, and a CU convenience store downstairs.

This hotel offers great value for money. It's conveniently located downtown, with a convenience store and bus stop right downstairs. The front desk staff speak Chinese, which was really helpful. They even let us try on Hanbok and styled my hair, which was a fun experience! The hotel environment is pretty standard, but the excellent service definitely makes up for it.

[EXTREME AVOIDANCE] The worst hotel I've ever stayed in, hands down! I was so looking forward to my trip, but this hotel completely ruined it. Everything was terrible, the service was appalling, the hygiene was unbelievably bad, and none of the facilities worked! 1. No rooms available late at night, and they rudely turned us away. We arrived at the hotel around 11 PM in the snow, and the front desk flat-out told us that the two king-size rooms we had booked for three nights each were gone. They offered us twin rooms instead. We refused (because twin rooms are cheaper!), and the front desk staff, who sounded like they were from Northeast China, actually told us to go find another hotel. They showed absolutely no concern for their guests and had zero service awareness or responsibility! 2. The hygiene was shocking. The slippers were moldy and clearly hadn't been cleaned in ages. 3. The soundproofing was a nightmare. We were woken up at 5 AM by kids screaming and running around outside. There was no soundproofing whatsoever! 4. The power outlets were designed ridiculously; they were hidden behind the bed, so you had to move the bed to use them! 5. They didn't provide toiletries, and the front desk didn't even inform us! 6. The refrigerator made a vibrating noise all night, making it impossible to sleep. 7. Upon checking in, we found there were no bath towels, only two small hand towels, and they were tattered and full of loose threads. 8. The air conditioning couldn't be turned on or used when it was cold!!!! Overall, the experience was terrible: no rooms late at night and being turned away, moldy hygiene, terrible soundproofing, broken facilities, and indifferent service. We paid to suffer. I strongly advise everyone to avoid this place! Because they know many guests are Chinese, they won't prioritize giving rooms to their fellow countrymen!! Chinese people don't deceive Chinese people!!!! DO NOT BOOK!!!

Overall, it's a great hotel and I'm very satisfied. Booking the bathtub room didn't cost much more than the standard room, and it was definitely the right choice – the bathtub is large and comfortable, perfect for a relaxing soak. The bathtub room also comes with a spacious and open terrace, which is lovely. Cleanliness: There's nothing to fault regarding hygiene; it's quite clean, trash was emptied promptly, and towels were replaced. The front desk staff are Korean Chinese (Chosun-jok) and communication in Chinese was seamless. From the airport, you take one stop to Sunshine Hotel, then a short uphill walk brings you right to it. Shopping, convenience stores, and duty-free shops are all within walking distance. I'll likely stay here again next time I visit Jeju Island. I noticed the hotel was listed on Ctrip's top hotels a couple of years ago but isn't anymore. I think the only minor drawbacks might be related to check-in times and the provision of toiletries like toothbrushes. While adapting to local customs is something every guest should do, I believe the hotel could make a bit more effort to cater to Chinese guests within its capacity.

Facilities: The facilities are comprehensive, though most Korean hotels require you to bring your own toiletries. Hygiene: Clean and tidy, with daily housekeeping. Environment: Good soundproofing, quiet surroundings, and the room wasn't cold. Service: The front desk staff spoke Chinese and even upgraded my room, which I really appreciate.