Urban Island Hotel Jeju

This is my second time visiting Jeju Island, and my second time staying at this hotel! The environment, facilities, and cleanliness are all excellent. The bed is super comfortable; it's such a relief to lie down after a tiring day of exploring, haha! Check-in and check-out were both incredibly convenient, and the location is fantastic – right in the middle of everything. The pedestrian street and duty-free shop are all within walking distance. I hope to visit a third time, haha, and if I do, I'll definitely stay here again!

The hotel's location is fantastic, right in the city center, with easy access to buses for tours to the east, west, and south. Taxis in Korea aren't expensive; I landed at Jeju Airport at 11 PM, and with no buses running, a taxi here cost less than 50 yuan (Chinese currency). This is my second international trip, so I already know that hotel rooms abroad are generally small, which was expected. Labor is expensive overseas, so the hotel only has front desk staff from 7 AM to 7 PM. Outside of those hours, there are no hotel staff, and check-in and check-out can both be done self-service. There are many convenience stores, restaurants, and snack bars near the hotel, offering options for breakfast, lunch, and dinner. Lotte Mart hypermarket is also nearby, a 15-minute walk away. As for cons, the hotel doesn't provide disposable amenities. For consecutive stays, they simply leave two bottles of water and towels at the door, and trash isn't cleaned. We stayed for four nights, leaving early and returning late, so we never encountered hotel staff. As a result, the trash in our room's bin wasn't changed for four days. Korean waste sorting is very strict, so we didn't dare to dispose of trash improperly.

The hotel's location is excellent, with several bus stops nearby and close proximity to the airport, costing around 30 RMB by taxi. Check-in is available after 3 PM, and check-out is at 11 AM. The hotel reception has staff providing manual service, and their English is very good. After she's off duty, guests can only use the self-service machine for check-in and check-out, but the machine itself supports both Chinese and English, which is also convenient. The hotel room itself is decent. The air conditioning is powerful, and there are standard Chinese power outlets. The view is great (as pictured). The bathroom is not a wet/dry separation; there's only a bathtub, so you have to shower in the tub, which inevitably splashes water everywhere. This was a bit unsatisfactory. On the second floor of the hotel, there's a self-service instant noodle machine that can also switch to Chinese and accept Alipay, which is very convenient.

I personally think it's quite good, very safe with kids, and there are plenty of food options right outside.

We arrived at night and there was no one at the front desk, so we had to self check-in. The air conditioning wasn't working, and we could only contact someone via WeChat. The person on the other end spoke Korean, which was really frustrating, especially since the hotel's description page stated they offered Chinese service. We didn't see any staff for several days, finally encountering someone during business hours on our last day. The room wasn't very clean; the floor was dirty and the trash can was tiny. The location was decent, very close to the walking street and Shilla Duty Free. They offer airport transfer, which is a big plus. It's also easy to catch a taxi right outside, and there are plenty of dining options nearby.

Self check-in was convenient. The hotel's location is close to the bus station and convenience stores. Toiletries are not provided. There were hair and dust on the room floor, and the bathtub was a bit slippery.