16-8 Seomun-ro 4-gil, Jeju, Jeju Province, 63154, South KoreaView Hotel Details
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Jeju Seomun Residence Hotel Guest Reviews
4.6/5
Great
29 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.6
Amenities4.6
Service4.5
Cleanliness4.7
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Positive reviews(28)
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Negative reviews(1)
NT
Premium Queen City View
Stayed in Aug 2024
Couples
3 review
2.5/5
Posted on Aug 8, 2024
The room was clean but the host was super rude! After checked in the room, we went out to visit the city, and backed to the hotel in the evening, and we explored that the floor was so hot, enough to burn our feet. I called the host and she said we touched the heater. I tried to tell her that we didn’t touch it since she told us not to do that before. But she still kept yelling that we did touch it and gave us really impolite attitude. I had nothing to say anymore with Korean people. People here are so rude everywhere and rejected to help every time we asked for directions. I think I never want to go again this country for traveling anymore.
Response from Property: When you check-in, I went up with you on purpose to guide you to the room. If you touch the heater, hot water doesn't come out or the room is hot, so I deliberately guide foreign guestsAnd when I guided you in the room, the heater was not turned on. But when I came back from the outside, the room was hot, so I went to check it out and it was onSo I told you that the room is hot because you turned on the heater. But you said you never touched it. I never screamed. It's absurd that you leave a review like this. You say you never turned it on, so who turned it on? There was no problem when we checked together, but I never acted rudely to youI want to point this out accurately because other customers also see this.The heater can only be controlled in the room. We checked the heater on the spot, but does that mean I went up again and turned it on? We checked the machine together, and no problem. I went down first, and you left the room after staying in the room. And when I came in, I saw that the room was hot and it was turned on, so I explained to you that the room got hot because you turned it on, and I never screamed. I'm quite offended by this malicious writing
Guest User
Premium Queen City View
Stayed in Nov 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 3, 2023
Nice hotel
Response from Property: nice guest
Guest User
Premium Queen Ocean City View
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Semi-self-catering apartment, card entry, city view room, very close to the airport.
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Response from Property: Thank you for your precious and thoughtful comments. We will always be a friendly, clean and comfortable hotel where you can rest ^^
Guest User
Premium Queen Mountain View
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
The boss is very beautiful, speaks Chinese very well, is warm and polite. The hotel is very close to the seaside and has a separate washing machine. It's a great travel experience!
Original TextTranslated by Google
Response from Property: Thank you for leaving your precious comments and sharing the beautiful places in Jeju Island. I wish you a pleasant trip. Our hotel will work harder to provide convenience to our customers in the future. ^^
Guest User
Premium Queen Mountain View
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 2, 2024
I was traveling with my children and booked this apartment hotel next to Ximen Market. The room is very new and clean, with microwave, induction cooker and pots and pans. The bedding is also very soft. The lady boss can speak Chinese and communication is very easy. We arrived at three o'clock in the afternoon and took us to Ximen Market to eat roasted black pork. We bought meat from the butcher shop in picture 2 and took it to the restaurant opposite for processing. The egg soup in the restaurant was delicious. I also had the sashimi set meal at Ximen Aquatic Products in Picture 1, which was fresh and exquisite and very cost-effective. I also bought fried chicken at Ximen Market, which was served with soothing kimchi and radish. It rained on the last day, so I went out to play with the hotel's umbrella. The strong wind broke one umbrella, but the landlady said it was fine. I will stay here again next time I come to Jeju Island.
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6/12
Response from Property: Customers, you are knowledgeable everywhere, travel and look good. Thank you everyone for using our hotel cleanly. Please come visit us again next time.
Guest User
Premium Queen Ocean City View
Stayed in Aug 2024
Couples
4 review
3.7/5
Posted on Aug 20, 2024
The apartment is very clean, and the staff is friendly, but there are no bath towels, they only provide 2 small ones, there is no bedside table and reading light, there is no power outlet on one side of the bed, the mattress is not very comfortable, it was not possible to have a second pillow, the washing machine is brand new and the service is convenient, the location is a 15 minute walk from the center and the market where you can enjoy street food
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Response from Property: Hello, thank you for using our hotel. It is close to the airport and close to various hot places in Dongmun Market. However, there are some people who are not satisfied with the location because it is located in a residential area. However, some people like it because it is a quiet place
Lee/kuanhui
Premium Queen City View
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2024
During my several-day stay this time, I met three different receptionists (one male and two female). Although two of them didn’t seem to understand Chinese and English (maybe I’m not good at English myself, so they couldn’t understand), but there was one The girls can speak Chinese, so communication is no problem. Even though there was a bit of misunderstanding in the initial communication, I could feel the service enthusiasm of the three of them and they were very willing to help solve the problem. I booked a room with a sofa bed for two adults and one child. When I arrived, I found that children were charged on site (later I found out that it was indeed written on the trip website that there may be charges. But then why did I book a triple room?), and the sofa bed was also not available. To collect money. Later, I reported to trip customer service and the on-site staff assisted in issuing an on-site fee certificate for the sofa bed and assisted in changing the room to a room with a sofa bed. Trip customer service assisted in applying for a refund, and I received the money the next day after returning to Taiwan, which was very efficient. The room is fully equipped, including basic tableware, and there is no problem buying ingredients for cooking, just like at home. The location is also good, just one minute downstairs to the entrance of Ximen Market. It is about five minutes away from Guandeok Pavilion and the central market underground street. It has its own parking space (before parking, the staff will ask about the time of departure the next day to facilitate the arrangement of parking spaces and avoid being affected by other vehicles when going out). There is a garbage station at the door (the garbage must be sorted). If you continue to stay and do not clean it, use ordinary plastic bags to put garbage in. When you go out, leave it at the door of the room, and the service staff will help you dispose of the garbage. Bag the used bath towels and the staff will refill the mineral water and replace them with new towels. Anyway, I think I will choose to stay at Ximen Apartment Hotel for a few days next time I go to Jeju.
Original TextTranslated by Google
Response from Property: Hello guest, thank you for using our hotel. The hotel is also very clean and we are polite to use. We are also very grateful to everyone. Thank you for writing a detailed review so that others can refer to it. I hope I will manage the hotel well next time and wait for your arrival.
Guest User
Premium Family Twin Room
Stayed in Jan 2024
Family
16 review
5.0/5
Outstanding
Posted on Jan 20, 2024
The room is large, the facilities are complete and new, hygienic and safe, the surrounding facilities are complete, the transportation is convenient, there are bus lines to all major attractions, the service is good, and all the requested problems can be properly solved.
Original TextTranslated by Google
Response from Property: Thank you for your comment. From now on, we will be more clean and friendly so that customers can rest at ease. Have a nice trip.
Guest User
Premium Queen Ocean City View
Stayed in Jul 2024
Family
1 review
3.2/5
Posted on Sep 4, 2024
Everything was good, but the owner's service attitude was very bad. He asked us to pay extra for the two children we brought with us. One child was 15,000 won a day. I was speechless. He said that because there was no note for the other two children, what was the point of the family room? Was it just to take advantage of people's surprise to rip us off? The clerk and the owner took turns to come to our room to ask for money. They were aggressive. They also arranged the wrong room for us. We clearly booked a family room, but the room with a big bed was arranged. I don't know how much the price difference was. They said that we had to contact Ctrip customer service to not add the child's fee. We went back to buy food at 9 o'clock, but they made a lot of trouble before we ate it at 11 o'clock. It was all cold. I was speechless! Everyone should take this as a warning, don't let them rip you off invisibly. It is said that all hotels in Korea are like this, they will charge more money. I was drunk, too.
Original TextTranslated by Google
Response from Property: Hello customer, there is no additional charge for children under 36 months old. If you exceed this age, additional charges will of course be incurred. If we add additional people on the website, we will not tell the customer the additional fee, but the customer has made an appointment for 2 people. There are also additional personnel. So I asked for it after explaining that part, but the hotel will not charge customers an outrageous amount. According to regulations, apply for the amount as introduced on the website. We won't do anything outrageous. Every hotel you go to has an extra fee. Those customers made reservations without realizing it, so I showed them the website and explained it on site. Because there were children, those who went back to the guest room to chat first were asked to stay, so we helped them enter the room first.
Guest User
Premium Queen Mountain View
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The room was very clean, the stay was very comfortable, and the service was very good. They even helped me get a taxi. I had a great time staying there.
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Response from Property: Hello, thank you again for leaving your valuable review.
Guest User
Premium Queen Ocean City View
Stayed in Jan 2024
Couples
1 review
3.7/5
Posted on Jan 5, 2024
First of all, I booked a sea view room, but I couldn't see the sea from both windows. Because the room price was relatively cheap, I didn't want to worry about it.
Secondly, we arrived at the hotel late after our trip and had already washed ourselves, only to find that the sheets were dirty and there were hairs on the pillows and sheets. We contacted the store at 12 o'clock in the middle of the night to no avail. The store we contacted through Ctrip rushed to our room within half an hour, changed the sheets, and gave us drinks. The attitude of the store is indeed very good, but the cleanliness is really average.
Since it is an apartment hotel, the front desk is only staffed after 2 pm. If I arrive early, is it possible to apply for early check-in? I have asked Ctrip about this, and Ctrip said that it can be done. Early check-in is 50 yuan per hour, but it is not possible.
It can only be said to be a very ordinary B&B. If you don’t have high requirements for environmental services, you can choose it. 
Original TextTranslated by Google
Response from Property: We apologize for the inconvenience. Reception hours start at 14:00 but are available at any time. We are also struggling due to the continued complaints against laundry companies, as other companies are also trying to figure this out, causing inconvenience to customers. But the sheets are changed every day, maybe because of the static electricity in winter, the hair is stuck. Before checking in, we checked the room with MADE. This is something we missed. I will pay more attention to it so that everyone will not be inconvenienced.
Guest User
Premium Queen Room With Sofa
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Very clean and friendly. I think it's a good place not only for couples but also with friends.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for using our hotel. Please use us again next time. We will always maintain a friendly and clean hotel to welcome guests ^^
Guest User
Premium Queen Room With Sofa
Stayed in Dec 2023
Solo travellers
10 review
5.0/5
Outstanding
Posted on Dec 12, 2023
The room is very nice. An aunt comes to clean it every day. There is also a cute dog in the management office on the first floor!
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6/8
Response from Property: Thank you for those kind words. We will try to improve further.^^
제주럽
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 15, 2024
It's a good place to stay in Jeju for a month. It was very convenient as there was a microwave, washing machine, refrigerator with freezing function, and table for 4 people.
Original TextTranslated by Google
Response from Property: Hello Jeju Love customers, thank you so much for using our hotel. Moreover, thank you for leaving a detailed review so that other customers can refer to it. I am most proud to hear that you had a comfortable stay. We will always do our best to ensure that you can use the Seomun Residence Hotel comfortably. ^^
LEEEUNJUNG
Premium Family Twin Room
Stayed in Jan 2024
Family
16 review
4.7/5
Amazing
Posted on Jan 21, 2024
I found an accommodation near the beach near Jeju Air and chose it because the price was reasonable. You have to go up the alley right near the market to see it, so if you go thinking of a hotel, you might not be able to find it..
It felt more like a villa studio rather than a hotel. Still, I think it was a good place for a family trip as there was a washing machine and a place to cook food. Also, there is a beach 10 minutes away, and as I walked, I found the famous Bellflower Haejangguk restaurant and Jeju Island, which was nice.
Overall, the room was clean and the bed mattress was very soft. Have a good rest~^^
Original TextTranslated by Google
Response from Property: Hello customer, thank you for leaving your valuable review. Please make sure to use it again next time. You can eat beef and pork at the cheapest price at Seomun Market, so next time you use it, try visiting Seomun Market as well ^^ There are a lot of good restaurants around hehe.