443 Sinbuk-ro, Jochen-eup, Jeju, Jeju Province, 63333, South KoreaView Hotel Details
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Guest Reviews of Hotel Sweet Castle Jeju Hamdeok
9.0/10
Great
110 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.5
Service9.0
Cleanliness9.2
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All reviews(110)
Positive reviews(106)
Reviews with photos/video(35)
Great value for money(29)
Clean pool(12)
Great swimming pool(12)
Convenient for shopping(11)
Loved the beach(8)
Friendly front desk staff(6)
Delicious breakfast(5)
Near shopping area(5)
Negative reviews(4)
Rachel_rich
Deluxe Double Room with Mountain View
Stayed in Aug 2025
Travelling with friends
12 review
10/10
Outstanding
Posted on Sep 14, 2025
Before our trip to Jeju Island, I browsed countless hotels on Trip.com and finally settled on this one. I originally booked a mountain view room, planning to upgrade to a sea view room upon arrival, but to my surprise, all the sea view rooms were already fully booked. I have to say, this hotel is indeed very popular, and for good reason. The pool is fantastic, and it's very close to Hamdeok Beach. The location is incredibly convenient.
Secondly, the hotel's front desk service was exceptional. They provided a lot of help when we were looking for directions. There's a 7-Eleven in the lobby, and plenty of convenience stores and small eateries nearby. Right outside the hotel is the bus stop for the classic tourist route 201.
For travelers on a budget, especially families, this hotel is undoubtedly a great option. It's highly recommended to book a sea view room in advance. The next morning, we specifically tried the local Korean buffet breakfast. The taste was very authentic and highly recommended. When we checked in, there were also many Korean guests, which probably means it's quite well-regarded even among locals.
Oh, and one more thing: the room's bathroom was exceptionally clean, and the hotel offers excellent value for money.
Original textTranslated by Google
6/8
Response from Property: Thank you so much for choosing to stay at our hotel and for sharing such a detailed and heartwarming review. We regret that you weren't able to book a sea-view room, but we are delighted that you were satisfied with the pool, location, and front desk service. Convenient transportation and surrounding amenities are also a major advantage of our hotel, and we are honored to provide a comfortable experience for your family trip. Your positive feedback on the Korean breakfast is also very encouraging, and we will continue to strive to provide better service and experiences for every guest. We look forward to your next visit, booking a sea-view room in advance. Have a wonderful time! ❤️
Wumingshizhi
Deluxe Double Room with Ocean View
Stayed in Apr 2025
Couple
12 review
10/10
Outstanding
Posted on Jul 16, 2025
My stay at this hotel was fantastic! The room was spacious and bright, with soft, comfortable bedding. The blackout curtains ensured I had a great night's sleep. The bathroom featured a separate wet and dry area, ample hot water, and toiletries with a pleasant, light fragrance, which was a nice touch.
The hotel's location was also excellent, being close to the coast and offering convenient access to dining and attractions. The common areas were clean and well-maintained, the lobby had an elegant design, and the lounge area was very comfortable.
Overall, it offers great value for money, and I would definitely choose to stay here again on my next visit!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for choosing our hotel and sharing such a detailed and enthusiastic review! We are delighted to hear that you were satisfied with your spacious and bright room, comfortable bedding, blackout curtains, and separate wet and dry bathroom. Your recognition is truly appreciated. The pleasantly scented toiletries and convenient location you mentioned are also highlights of our services that we strive to provide. We are delighted to hear your praise for the lobby design and the cleanliness of the public areas! Your support is our motivation to continuously improve, and we look forward to providing you with an even more perfect stay next time. Welcome to visit us again! Sincerely, 💙
Guest User
Deluxe Double Room with Ocean View
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 13, 2025
Great family trip.
Original textTranslated by Google
Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you and your family had a wonderful trip to Jeju. Stay healthy during this hot summer, and may you always be filled with happiness. 🙃 Thank you.
M25850****
Junior Suite Ocean
Stayed in Jul 2025
Other
10 review
6.0/10
Posted on Aug 24, 2025
["The room facilities were quite dated, and the air conditioning made a lot of noise at night.","The hotel is quite eco-conscious, so disposable toiletries such as toothbrushes, toothpaste, and slippers are not provided (however, bath and hand towels are).","The view from the window was excellent.","There were very few power outlets in the room, and their placement was quite inconvenient."]
Original textTranslated by Google
Response from Property: Thank you so much for sharing your detailed feedback. We sincerely apologize for any inconvenience caused by the air conditioner noise and the limited number of electrical outlets in the room. As you mentioned, for environmental reasons, we do not provide disposable items such as toothbrushes, toothpaste, and slippers, but towels are provided in the room. We are delighted to know that you enjoyed the beautiful view from the window. Your feedback is very valuable to us, and we will carefully consider it and use it to improve our facilities and services. We look forward to welcoming you back in the future. 😭🫶
Ran880520
Deluxe Double Room with Mountain View
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Jul 31, 2025
The room was quite spacious and very clean. The only minor point is that it's a 5-10 minute walk to the beach. However, it offers excellent value for money and is definitely recommended! Plus, there's a 7-Eleven right on the first floor, which is super convenient for grabbing essentials.
Original textTranslated by Google
Response from Property: Thank you so much for your stay and positive review! 😊 We're delighted to know you were satisfied with the spaciousness and cleanliness of your room. The hotel is about a 5-10 minute walk from the beach, and we hope this distance will provide you with a peaceful stay. The convenience store on the first floor certainly made things easier for guests, and we will continue to strive to create an even more comfortable environment for you. We look forward to your next visit! 🌸
Clarkyin
Junior Suite Moutain
Stayed in Jun 2025
Family
2 review
9.5/10
Amazing
Posted on Jul 13, 2025
The hotel is very close to Hamdeok Beach, with a bus stop right outside. The only minor drawback is the limited commercial amenities in the immediate vicinity. However, it truly excels in offering a fantastic balance of beautiful scenery and great value for money.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for choosing to stay at our hotel and for sharing such a valuable review! We are delighted to hear that you were satisfied with the hotel's convenient location near Hamdeok Beach and the bus stop, and also appreciated the scenery and value for money. Regarding your feedback on the limited number of nearby commercial facilities, we take your opinion very seriously and will use it as a reference for improvement. We hope to provide you with an even better stay next time you visit. We look forward to serving you again! Sincerely, ✨
Guest User
Standard Twin Room With Ocean View
Stayed in May 2025
Couple
2 review
8.5/10
Very good
Posted on Jun 27, 2025
If you are looking a beach view this is not it. However, you can see the ocean at a distance. If you like to walk this is a great location with beautiful scenery along the way to the beach.
Response from Property: Thank you for your valuable feedback. We are glad that you enjoyed the beautiful scenery and walking distance to the beach, even though the beach view from the hotel was not exactly what you expected. We hope to welcome you again for another relaxing stay. ✨🫶
Waynerbee
Standard Twin Room With Ocean View
Stayed in Jul 2025
Couple
9 review
9.0/10
Great
Posted on Sep 6, 2025
Place feels a little old and need to be upgraded. But everything else is good.
Response from Property: Thank you for sharing your honest feedback.We’re glad to hear that you were satisfied with most aspects of your stay.We acknowledge your comment about the property feeling a bit dated, and we truly appreciate your suggestion.Continuous improvement is important to us, and your input helps us move in the right direction.We hope to welcome you back again with an even better experience next time! 🙏
M529253****
Standard Twin Room With Ocean View
Stayed in May 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jun 21, 2025
I thought it was pretty good! The ambiance was lovely. While it is by the sea, the view wasn't very distinct. But overall, it was still quite nice!
Original textTranslated by Google
Response from Property: 您好,這裡是Sweet Castle酒店。感謝您抽時間留下寶貴的評論。我們很高興您對整體環境感到滿意,並且喜歡周圍靠海的地理位置。雖然海景不是特別清晰,但能為您的旅途增添一份美好,我們感到很欣慰。我們將繼續努力提升服務與設施,期待您下次的再次光臨。謝謝!💙
Guest User
Standard Twin Room With Mountain View
Stayed in Apr 2025
Travelling with friends
7 review
9.5/10
Amazing
Posted on May 29, 2025
Hotel sweet castle hamdeok was very affordable and well located by Hamdeok beach. The room was spacious and clean but the furniture was a little outdated. Overall it was a great stay and would gladly stay again!
Response from Property: 안녕하세요. 스위트 캐슬 호텔입니다. 호텔을 방문해 주셔서 감사드립니다. 항상 고객님께 합리적인 가격과 좋은 서비스 제공해 드릴 수 있도록 노력하겠습니다. 즐거운 제주 여행이 되셨길 바라며, 다음에 뵙길 희망하겠습니다. 오늘도 좋은 하루 보내세요 :)
Guest User
Standard Twin Room With Mountain View
Stayed in Mar 2025
Family
1 review
8.0/10
Very good
Posted on Apr 28, 2025
We had a wonderful stay! The location was excellent, and the price was great too. My only minor disappointment was the lack of EV charging facilities. Overall, I was thoroughly satisfied!
Original textTranslated by Google
Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. Since there are no electric vehicle charging stations, I'm worried you might have had a hard time using your car. :( I hope you had a pleasant trip to Jeju, and I wish you happiness always. Thank you ☺️
Sanyuandourongding
Standard Twin Room With Mountain View
Stayed in Mar 2025
Travelling with friends
8 review
10/10
Outstanding
Posted on May 1, 2025
Excellent stay! I loved how clean and quiet it was, and the views were beautiful. Would definitely go back!
Original textTranslated by Google
Response from Property: 非常感謝您對我們酒店的好評!很高興您喜歡我們乾淨、安靜的環境,並欣賞到美麗的風景。能讓您感到滿意並覺得值得再次光臨,是我們最大的榮幸。期待您的再次入住!
E22608****
Junior Suite Ocean
Stayed in Jun 2025
Family
13 review
10/10
Outstanding
Posted on Jul 26, 2025
The room was spacious, and the beach was just a 15-minute walk away.
Original textTranslated by Google
Response from Property: 非常感謝您的入住與好評!😊很高興得知您對房間的寬敞與整潔感到滿意。酒店距離海邊約5~10分鐘的步行路程,希望這樣的距離也能為您帶來一份安靜的住宿體驗。一樓便利店的確為客人提供了不少便利,我們也會繼續努力為您創造更舒適的入住環境。期待您的再次光臨!🌸🧚♂️
Guest User
Standard Twin Room With Mountain View
Stayed in Nov 2025
Business traveller
3 review
7.5/10
Posted on Dec 12, 2025
The carpet on the floor was really dirty.
Original textTranslated by Google
Guest User
Standard Twin Room With Mountain View
Stayed in Aug 2024
Couple
17 review
6.5/10
Posted on Oct 7, 2024
➕The hotel is ok, the location is good,
Good location: 10 minutes walk to Hamdeok beach.
The personnel is very friendly.
Cheap.
There is a 7/11 shop.
➖
But the housekeeping was very annoyed if you ask for a bottle of water, they would give it to you, and then they will tell you that they won’t place it to you room today. And they will try to give you the towels and make you place “do not disturb” sign, because they don’t want to clean your room…because you asked for a bottle of water 🤣
The towels are old.
Response from Property: First of all, thank you for highlighting the positive aspects of our hotel. We are glad that you appreciated the location, friendly staff, and the convenience of having a 7/11 shop nearby. However, we sincerely apologize for the inconvenience you experienced with the housekeeping service. We are constantly striving to provide the best service, and we will use your valuable feedback to improve our services. Once again, we apologize for any discomfort caused and will do our best to ensure a better experience for you in the future.