Hotel Sweet Castle Jeju Hamdeok Reviews

Response from Property: First of all, thank you for highlighting the positive aspects of our hotel. We are glad that you appreciated the location, friendly staff, and the convenience of having a 7/11 shop nearby. However, we sincerely apologize for the inconvenience you experienced with the housekeeping service. We are constantly striving to provide the best service, and we will use your valuable feedback to improve our services. Once again, we apologize for any discomfort caused and will do our best to ensure a better experience for you in the future.

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you had a pleasant trip in Jeju. Wishing you many happy moments and an enjoyable trip in Jeju. Thank you.

Response from Property: Hello, this is Sweet Castle Hotel. Thank you for visiting our hotel. We will continue to strive to provide you with satisfying service at all times. We hope you had a wonderful trip to Jeju and wish you a happy day today!

Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay and found the hotel's location convenient, with the beach and bus stop within walking distance. We're also pleased that you liked our pool. We look forward to welcoming you back in the future!

Response from Property: Hello. This is the Sweet Castle Hotel. I think you had a lot of inconveniences while using the hotel. Since it is about a 10-15-minute walk from Hamdeok Beach, if you visited for the first time, you are expected to have lost a lot of roads. However, there are many foods before visiting near the beach, but I'm sorry that I couldn't introduce you. We will check your inconvenience and improve it. The cold winter has come. Always take care of your health, and always be happy Thank you :)

Response from Property: Hello, this is Sweet Castle Hotel. Thank you for visiting our hotel. I hope you enjoyed your trip to Jeju. Always be happy :)

Response from Property: Hello, this is Sweet Castle Hotel. Thank you for visiting our hotel. We hope you had an enjoyable trip to Jeju and wish you a life full of happiness. Thank you.

Response from Property: Hello. This is Sweet Castle Hotel. We are happy to be able to leave a good first impression with our friendly staff and clean rooms. We are also glad that you were satisfied with the close proximity to Hamdeok Beach. We will provide you with a more comfortable and satisfying experience when we see you again next time. Thank you for leaving a valuable review! 😊

Response from Property: Dear customer, hello. Thank you for choosing to stay at our hotel and we apologize for any inconvenience caused to you. We will quickly improve the issues you raised. 1. Insufficient manpower at the front desk: Thank you for your valuable feedback. We will work hard to improve service efficiency and ensure that we provide you with a faster and smoother service experience. 2. Bedsheet cleaning issues: We are deeply sorry that you found stains on the bedsheets on the first day of your stay. We will work closely with our cleaning team to ensure this issue does not happen again. 3. Door lock problem: Safety is the top priority of our hotel. Regarding the problem that you reported that the door cannot be locked, we will immediately inspect and complete the repair to ensure the safety of your stay. 4. Swimming pool hygiene issues: We will strengthen the management of swimming pool hygiene and strictly require guests to wear swimming caps so that you can use the swimming pool with confidence. Thank you very much for your positive comments about the hotel's excellent location and convenient walking experience. We look forward to providing you with more satisfactory service during your next stay.

Response from Property: Dear customer, hello. Thank you for staying with us and sharing your feedback. We are very sorry for the inconvenience caused to you regarding the hotel location issue you mentioned. We will continue to work hard to improve the provision of surrounding traffic information to facilitate your travel. In addition, we are glad that you feel that the arrangement of the front desk convenience store facilitates your shopping needs. We will continue to improve our service quality and look forward to your visit again to provide you with a better stay experience.

Response from Property: Dear guest,Thank you so much for your kind words and for staying with us! We are delighted to hear that you enjoyed the pool, breakfast, and the peaceful location close to the beach. It’s wonderful to know that our friendly staff and lovely cooks made a positive impact on your experience. 😊Regarding your concerns about the laundry prices and spa access, we sincerely appreciate your feedback. We will definitely review the laundry service pricing and consider more flexible options for our long-stay guests when it comes to spa usage.We hope to have the pleasure of welcoming you back for an even better stay in the future!Best regards,

Response from Property: Dear guest, hello! Thank you for choosing our hotel and for sharing your positive impressions. We are very pleased that you liked the convenient location by the sea, the cleanliness and spaciousness of the room, as well as our affordable price. We are glad that the 24-hour store, parking and swimming pool on the hotel grounds, as well as modern equipment made your stay even more comfortable. We will be glad to see you again and hope that your next visit will be just as pleasant.

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for your valuable review. I apologize for the inconvenience caused by the bathroom smell and water pressure problem. We will do our best to resolve the issues. It takes about 10 to 15 minutes to get to Hamdeok Beach, so it is difficult to walk there in the hot summer. We are also disappointed. :( Nevertheless, thank you for saying that you would like to use it again because it is cost-effective. We will do our best to provide better service. We look forward to your next visit! Have a nice day today. Thank you :)

Response from Property: Hello. This is Sweet Castle Hotel. Thank you for visiting our hotel. However, we apologize for any inconvenience. All rooms in our hotel are provided at a rate based on 2 people. Even if the room type is a double + single bed room, if there is an additional person, an additional person fee must be paid separately on site. However, if you search after specifying the number of guests as 3 on Trip.com, all fees are included and you can make a reservation, so we inform you that there is no separate payment fee on site. We will do our best to help you make a more satisfactory reservation. We hope you had a happy ***** New Year holiday, and we hope that all your wishes come true in the new year. Happy New Year :) Thank you.