Residence Inn Jekyll Island

Check your room type..... We booked an ocean view, I called to confirm it was ocean view. When we arrived and got to our room it WAS NOT. The balcony upgraded room I asked for (rm 211) looked at the roof, when you sat in the chairs provided you couldn't see the ocean either. You had to stand on the chair and lean over railing at an angle to see the water. I immediately went back downstairs and asked for another room. We spent 4 nights here, the first night in the awful room. They moved us the next day, to room 411, but not until after we spent our afternoon waiting for the room to get ready instead of sight seeing. The staff was helpful, female bartender and chair and umbrella guy at beach were very knowledgeable. It was a really stressful way to start vacation.

I liked that this hotel was right on the beach and provided chairs and umbrella for day use. The staff was very friendly and approachable. They provided everything we needed. The hotel was clean and the grounds were well kept. It really felt like a resort. The only thing I would change would make sure the sleeper sofas are clean (there was goldfish crumbs under the mattress pad) and clean the shower heads. We would definitely stay there again.

The hotel manager got a coffee for me out of their Starbucks after they were closed for the day. Nice guy!

The bad:Our room need repair badly, there was a circular patch that was falling off the wall which was right next to the electrical box which my child was very interested in, the kitchen did not come with a broom/dustpan which was needed for cleaning, rug was coming apart from the wall in several places in the bedroom, toilet paper was HORRIBLE so be sure to bring your own also paper towels the same, and the trash can in the kitchen is tiny which is bad considering they only clean every other day and that tiny 6/8 gallon gets filled up quick when you cook! Also they had issues with the terminal so took them 20 minutes to get checked in. Internet did have a few issues connecting the 2nd day we were there but was fine after that.housekeeping only leaves 2 towels so be prepared to ask for a 3rd, and check your ice bucket as ours was cracked, we learned when he tried to get ice and it leaked all over the counter The Good: the room came with pots/pans, silverware, plates, cups, and cooking utensils. The outside of the property was very nice with cornhole, the pool, lots of sitting areas both inside and out. The boardwalk was nice walking to the ocean everyday with showers right at the pool. Full breakfast was definitely a perk of Residence in : bagels, oatmeal, waffles, eggs, bacon or sausage, fruit, milk and yogurt. Overall the outside property and staff made up for the room issues. However we won’t be staying there again.

Everything was wonderful - if we had any disappointments it was that the ocean was very dirty - but the accommodations & the pool were great !

The property is always very clean. They always seem to be understaffed for the restaurant. Check-in was irritating. They made no attempt to give us a room that we had requested.