The room smelled strongly of mildew when we opened the door. We arrived close to 1 AM, feeling incredibly tired. When I went to shower, the showerhead was dirty and black, with very little water pressure, spraying erratically. After showering, I used the hairdryer, and I could visibly see a thick layer of dust inside. It kept shorting out after just a brief use. Since I was too exhausted, I didn't bother complaining to the hotel, thinking I'd just tough it out. However, after checking out, I felt that the price did not match the service standard, so I contacted Trip.com. The outcome of that conversation was equally ridiculous: the hotel stated that if issues aren't reported on-site, no complaints will be processed after check-out! It's laughable. Are we, as customers, supposed to have a late-night argument with them over every discomfort for a complaint to be considered valid? The service quality is absolutely terrible! It's completely overpriced. I strongly suspect the bedsheets weren't changed; I felt incredibly itchy lying on them. And the soundproofing is abysmal!
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