Guest User
August 14, 2024
Advantages: 1. Good location. Just next to the central square. 2 have their own yards and parking is convenient. 3. A newly opened hotel with relatively new equipment and quite large rooms, but it still has a bit of a decoration feel. 4The breakfast is quite rich and tastes good.
Suggested aspects that can be improved: 1. The check-in experience was average. There was a group checking in when I checked in. After checking in, I was given the room card directly without telling me the floor. I still took the initiative to ask; the complimentary mini bar, check-in gift and good night drink were also proactively provided. After the inquiry, the answer will be sent to the room together in the afternoon. 2. The shower switch in the bathroom is a knob, and it is very tight. I couldn’t turn it off despite all my efforts. I had to go out and call the guest room for help. They said it could only be turned with a towel. I asked if it could be loosened a little. Reply It can only be solved the next morning. After taking a shower, my hands still hurt the next day. 3. The bedding has stains and hair that have not been washed. 4 The hall next to the hall is still under renovation and is not completed. The smell is very loud, and drinking coffee in the hall is also very noisy.
Overall: It is a very good hotel in Geelong, but the price is nearly 800. I hope the service can be improved.
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