Zhefei Hotel Jinan Shandong International Convention and Exhibition Center Store Reviews
Zhefei Hotel Jinan Shandong International Convention and Exhibition Center Store
Unit 1, Building 3, Area C, Dipingjia Diping, Zhangzhuang Road Street, Huaiyin District, Jinan, Shandong, ChinaView Hotel Details
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Zhefei Hotel Jinan Shandong International Convention and Exhibition Center Store Guest Reviews
4.8/5
Excellent
937 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(937)
Positive reviews(926)
Reviews with photos/video(102)
Classy environment(80)
Friendly front desk staff(68)
Delicious breakfast(65)
Convenient parking(29)
Well decorated(26)
Well designed(26)
Tasty coffee(25)
Has rooms for families(6)
Negative reviews(11)
Waqar
Coffee King Room
Stayed in Oct 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Clean and comfortable stay. Breakfast have many vegetarian options. Halal food at stone throw distance
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has its reasons for people to miss it, every season has its scenery that we can’t let go of, and every hotel has its sweet and warm memories. I hope James Joyce Coffetel will be the warmest and unique one in your memories. ! And the hotel has a large free parking lot, close to Shandong International Convention and Exhibition Center, IKEA, and a 10-minute drive from Jinan West Railway Station. Come back to James Joyce Coffetel often. I wish you well!
KT SUNIL
Coffee King Room
Stayed in Oct 2024
Solo travellers
7 review
4.7/5
Amazing
Posted on Nov 12, 2024
Excellent place, I enjoyed the stay with them, specially the front desk staff is very courteous and friendly...
Response from Property: 尊敬的賓客:您好!衷心感謝您的好評★!每個城市都藏着讓人回味無窮的魅力,每一家店都孕育着温馨甜蜜的回憶 我們希望能成為您記憶中温暖又獨特的一章。祝您一切安好!
Huiguniang139
Coffee Fan Parent-child Room
Stayed in Jul 2024
Other
7 review
2.5/5
Posted on Aug 22, 2024
A negative review is necessary! ! ! On the night of check-in, the customer service told me that you can enter and exit the parking lot for free by entering your license plate number. Just after checking out the next day, your car could not get out of the parking lot. You had to pay 30 yuan to get out because there were cars queuing up behind you. I had no choice but to pay, and then I went to the customer service to argue. The customer service was rude and said that it was only free for 15 minutes. The service attitude was like I owed her 200 yuan. I have stayed in so many hotels and I have never encountered such poor customer service. , I had this attitude just after checking out. I hope everyone can take this as a warning and not stay in this hotel. It has such a bad attitude!
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Response from Property: Dear guest: First of all, thank you for informing us about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Anonymous User
Coffee King Room
Stayed in Mar 2024
Business travellers
45 review
4.2/5
Very Good
Posted on Apr 27, 2024
First of all, the pillows in this hotel are the most suitable and comfortable ones I have ever stayed in, so the sleep quality is not bad.
The overall hotel facilities are also good, they are all quite new, and the actual feeling of staying here is better than the photos I saw on Ctrip! The free large bottle of mineral water in the room also makes people feel the atmosphere of Shandong people. The overall experience is quite satisfactory. It’s also very convenient to eat around!
Here are some areas for improvement:
1. If you want hot water at the washbasin faucet, you need to turn it all the way down, but after that, the water will be bigger and it will splash water all over you after it hits the basin stopper and rebounds. This situation also exists in my colleague's room. It seems to be a design problem. BUG. In addition, the water temperature of the bathroom shower is unstable and can only be sprayed from the top. This also needs to be improved;
2. As a hotel that focuses on coffee culture, there is no coffee for breakfast. If you want to drink coffee, you can only go to the front desk to pour it yourself. It is really incredible;
3. After staying for three consecutive days, the room card had to be reswiped every day, and the service staff did not remind me. Every time I arrived in the room, I could not swipe it, and then I had to go back and do it again, which was very troublesome. The first time this happened, the front desk staff said that the phone might have been degaussed, so we went upstairs and went back to do it the next day.
4. Breakfast coupons were not provided in time. Every time they were given after asking, they were not given without asking. And the restaurant must require breakfast coupons, which was very troublesome!
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6/8
Response from Property: Dear guest: First of all, thank you for informing us about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Liailuo521
Stayed in Feb 2024
Business travellers
15 review
5.0/5
Outstanding
Posted on Mar 13, 2024
The hotel environment is very good, the overall feeling is quite clean, and they also thoughtfully provided small snacks and fruits. It is my first time in Jinan and I chose James Joyce Coffetel. I am really happy. Highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope James Joyce Coffetel will be the warmest and unique one in your memories. ! Come back to Zhe Fei often and wish you well!
Naive R
Coffee King Room
Stayed in Feb 2024
Couples
34 review
4.7/5
Amazing
Posted on Mar 3, 2024
The room is nice and has a great atmosphere. The hotel staff are very friendly and provide fruit. The breakfast is also good. The disadvantage is that the price of the hotel fluctuates too much. It may vary by 200 to 300 yuan.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope James Joyce Coffetel will be the warmest and unique one in your memories. ! Come back to Zhe Fei often and wish you well!
Guest User
Stayed in Jan 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Mar 3, 2024
It was my first time to stay at James Coffin. The service attitude at the front desk was very good, the environment was warm and atmospheric, and the room was clean. It was a very satisfying stay.
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Response from Property: Dear guests: Hello! Thank you for your trust in Zhefei! Thank you even more for your generous praise and strong recommendation! I really love James Bond and it’s hard to leave. James Bond is your most beautiful and warmest home in James Bond. Please remember to come back often when you have time!
Longer1919
Coffee Fan Parent-child Room
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The hotel has convenient transportation, the rooms are clean and tidy, the surrounding environment is comfortable, the service staff are warm and thoughtful, the hotel facilities are complete, and a fruit plate is given as a gift, which is very good. I recommend everyone to stay here
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6/7
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope James Joyce Coffetel will be the warmest and unique one in your memories. ! Come back to Zhe Fei often and wish you well!
Guest User
Stayed in Dec 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 2, 2024
The room is clean, relatively spacious, and fully equipped with facilities.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has a scene that we can’t leave behind, and every hotel has its sweet and warm memories. I hope James Joyce Coffetel will be the warmest and unique one in your memories. ! Come back to Zhe Fei often and wish you well!
Guest User
Stayed in Nov 2023
Business travellers
5 review
1.0/5
Posted on Jan 26, 2024
There is no integrity at all, and the experience is very bad. It is the first time to stay in such a hotel in Shandong. I suggest everyone to be careful when checking in. It is the first time to stay in James Coffetel and I have this experience. Looking at the newly opened hotel, I feel clean. It was said that the price of room upgrade was 199, and I scanned the code and secretly charged 210. I took a screenshot as proof. When I went upstairs to see it, I saw that the Ctrip order was only 190, and there was no upgrade. This is a typical scammer. Everyone, please pay attention. I asked the front desk, and the front desk said that we are 210, not 190. Doesn’t this picture slap you in the face?
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!