Sheraton Jinan Hotel

Sheraton Jinan Hotel Reviews

Sheraton Jinan Hotel

No. 8 Long'ao North Road, Lixia District, Jinan, Shandong, 250098, ChinaView hotel details
Sheraton Jinan Hotel
Sheraton Jinan HotelSheraton Jinan HotelSheraton Jinan Hotel
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Guest Reviews of Sheraton Jinan Hotel

9.5/10
Outstanding
7182 review
Verified reviews
Location9.5
Amenities9.4
Service9.4
Cleanliness9.6
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Loved the night views(61)
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Negative reviews(120)
Guest User
Superior 2-bed Room
Stayed in Dec 2025
Family
4 review
10/10
Outstanding
Posted on Feb 1, 2026
The hotel's location is excellent, very close to museums and art galleries. The staff called in advance to arrange the room and even prepared children's toothbrushes and slippers, which was a very thoughtful service. The room itself was well-situated and very quiet. Overall, a very satisfying experience!
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Response from Property: 【舒心的入住體驗】感謝您的用心好評!很高興酒店優越的位置能為您的出行提供便利,也倍感榮幸我們的提前房態安排、貼心的小童備品準備,以及安靜的客房能為您帶來舒心的入住體驗。用心關注每一位賓客的需求,打造細緻周到的居停感受是我們始終的追求,這份認可也將成為我們繼續前行的動力。期待您和家人再次光臨濟南喜來登,祝您生活愉快,萬事順意!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2025
Business traveller
19 review
10/10
Outstanding
Posted on Dec 28, 2025
The accommodation environment is quite good and comfortable to stay in. The hotel facilities are complete, and the breakfast is plentiful. The staff service attitude is excellent, and the environment is clean. I highly recommend staying here again if I come to Jinan in the future.
Original textTranslated by Google
Response from Property: 【舒心的居停體驗】非常感謝您的認可與走心好評,也由衷感恩您把濟南喜來登列為再來濟南的優選居所!欣慰您能感受到酒店舒心的住宿環境、完備的設施、豐盛的早餐,也感恩您認可我們潔凈的環境衞生與全體員工用心周到的服務。用心打造舒心的居停體驗,守護每一份美好旅途,是我們始終堅守的初心。您的推薦與肯定,是給予我們最好的鼓勵。期待您再次奔赴濟南,與我們美好重逢,祝您萬事順遂,旅途常歡愉!
Buhedouzhi
Deluxe 2-bed Room
Stayed in Nov 2025
Travelling with friends
30 review
10/10
Outstanding
Posted on Dec 21, 2025
The room was fully equipped and very clean! It was spacious and bright. The location is excellent. The service was attentive, and breakfast was delicious! It's just a stone's throw away from the Olympic Sports Center.
Original textTranslated by Google
Response from Property: 親愛的喜粉兒,特別感謝您的認可與好評!能讓您感受到房間設施齊全、衞生整潔、寬敞明亮,以及極佳的區位(近奧體中心),還有周到的服務和美味的早餐,我們倍感榮幸~您的每一份肯定都是我們持續精進的動力,濟南喜來登酒店會始終堅守品質,用心服務每一位賓客。期待您下次到訪濟南時再次選擇我們,祝您生活愉快!
Guest User
Family-friendly 2-bed Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 6, 2025
This time I stayed at the Sheraton in Jinan, and the overall experience was excellent. The location is convenient, and the hotel facilities are very comprehensive. The staff were incredibly attentive, proactively helping us with a late check-out. I'll definitely choose this hotel again next time I'm in Jinan!
Original textTranslated by Google
Response from Property: 親愛的喜粉兒,非常感謝您一如既往地選擇濟南喜來登酒店,並抽出寶貴的時間為我們留下反饋。小喜深感榮幸能夠成為您出行時的首選住宿地。您的滿意是我們最大的追求,我們將繼續努力,不斷提升酒店的服務質量,確保您在每一次入住都能感受到家的温馨和舒適。再次感謝您的一如既往的支持與信任,我們期待在未來的日子裏繼續為您提供優質的服務和難忘的住宿體驗。祝您生活愉快!
ElenaRo
Deluxe Queen Room
Stayed in Oct 2025
Business traveller
4 review
9.0/10
Great
Posted on Nov 8, 2025
A little bit dated. Big rooms. Good breakfast. A lot of restorants in the Olympic center near. Not so clean. Found hairs in the sink.
Response from Property: 尊敬的客人:您好!非常感謝您分享入住濟南喜來登酒店的感受,也感謝您對酒店 “房間寬敞、早餐不錯” 的認可,以及對周邊奧林匹克中心餐飲配套的肯定。每一份反饋都是我們優化服務的重要參考,我們十分重視您提及的相關情況。酒店寬敞的客房格局,得到了很多客人的稱讚和認可,同時酒店持續推進設施維護與環境優化。我們始終致力於豐富品類、保障品質,為賓客提供滿意的用餐體驗。關於您提到的水槽頭髮問題,我們已進一步強化清潔流程的精細化程度,增加衞生死角的複查頻次,確保每個細節都落實到位。後續我們會持續打磨服務與環境細節,在保留酒店現有優勢的同時,不斷提升居住舒適度。感謝您的寶貴建議,也期待未來能有機會再次為您服務!
Guest User
Superior Queen Room
Stayed in Sep 2025
Business traveller
2 review
10/10
Outstanding
Posted on Oct 12, 2025
Clean and tidy as expected. Check in and out is smooth. Nearby convenience shop is around 700m away.
Response from Property: 親愛的喜粉兒,感謝您花費時間梳理入住感受,您對酒店衞生、手續辦理的認可,以及對周邊便利店位置的反饋,我們都已認真記下,倍感珍視!濟南喜來登酒店期待很快能再次迎接您,下次入住時,若您有任何需求,我們也會盡力為您提供協助,讓您的居停更便捷!
Rose125423
Superior 2-bed Room
Stayed in Jul 2025
Other
6 review
10/10
Outstanding
Posted on Sep 1, 2025
The hotel was great! The front desk kindly offered a complimentary room upgrade, and their service was excellent. Vicky was particularly responsive and helpful. The breakfast spread was fantastic and plentiful. We'll definitely be back next time!
Original textTranslated by Google
6/12
Response from Property: 【貼心服務與優質體驗】讀到您滿是認可的點評,我們內心滿是欣喜與感動 —— 您感受到的每一份舒心,都是我們用心服務的初心所在,這份肯定對我們而言意義非凡!前台為您免費升級房型,用貼心服務開啟您的居停體驗,是我們想傳遞給每一位客人的温暖;而 Vick的高效服務,更是精準解決需求、讓體驗更順暢的關鍵,我們已第一時間將您的表揚轉達給前台團隊與 Vicky,這份認可會成為他們繼續精進服務的滿滿動力。我們始終致力於通過豐富多樣的餐食,為您開啟活力滿滿的一天,這份對早餐的滿意,是對團隊用心籌備的最佳回饋。未來我們會繼續守護這份貼心服務與優質體驗,期待您下次再來時,依舊能收穫滿滿驚喜與舒心,濟南喜來登酒店隨時歡迎您!
Alisidishishouxin
Deluxe Queen Room
Stayed in Aug 2025
Business traveller
109 review
10/10
Outstanding
Posted on Sep 11, 2025
My stay at the Sheraton Jinan Hotel was excellent! The hotel is conveniently located at No. 8 Longao North Road, Lixia District, right next to the Olympic Sports Center. The surrounding area offers a wide range of amenities and is very easy to get around. The staff were warm and attentive, and the check-in process was swift. The rooms were stylish and spacious, with very comfortable bedding and a well-designed bathroom featuring separate wet and dry areas. Dining options are diverse; the breakfast buffet offers a delightful mix of Chinese and Western cuisine. The Chinese restaurant serves authentic Lu (Shandong) cuisine, and the Western restaurant also offers excellent steak. The hotel boasts comprehensive facilities, including indoor and outdoor swimming pools and a fitness center. Overall, the experience was fantastic. Any minor imperfections didn't detract from the enjoyment, and I'll definitely choose this hotel again for my next visit.
Original textTranslated by Google
Response from Property: 親愛的喜粉兒,非常感謝您的熱情反饋和推薦,我們非常高興您在濟南喜來登酒店的體驗如此愉快!您的滿意是對我們工作的最大肯定。我們的團隊始終致力於提供卓越的客户服務,讓每一位客人都能感受到家一般的温暖和舒適。我們期待着您下次光臨濟南喜來登酒店,屆時我們將繼續竭盡全力為您提供一流的服務和完美的體驗。再次感謝您的信任和支持,祝您在未來的日子裏一切順利,生活愉快!
Guest User
Superior Queen Room
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 9, 2025
The room was spacious and very pleasant. The hotel facilities were comprehensive, and the breakfast was exceptionally rich. Vicky was absolutely wonderful – charming, kind-hearted, and provided excellent service. She was incredibly attentive and caring throughout our stay, truly going above and beyond.
Original textTranslated by Google
Response from Property: 【從細節處為客人創造貼心體驗】感謝您選擇濟南喜來登酒店併為 Vicky 的服務點贊!得知她的用心服務讓您感受到温暖,我們由衷欣喜。Vicky 始終從細節處為客人創造貼心體驗,您的認可已第一時間轉達給她,這份鼓勵將讓她在服務中更添熱忱。能以優質服務贏得您的肯定,是我們最大的榮幸。期待與您在濟南喜來登再次相遇,祝您生活愉快!
Guest User
Superior Queen Room
Stayed in Aug 2025
Business traveller
24 review
10/10
Outstanding
Posted on Sep 3, 2025
Facilities: The hotel's facilities were excellent. Service: The staff service was exceptional. They had our rooms pre-arranged and set up, ensuring that all of us traveling together were placed on the same floor. The staff even followed up with us.
Original textTranslated by Google
Response from Property: 【便捷與舒適的入住體驗】感謝您分享此次入住的舒心體驗,您對酒店設施與服務的認可,讓我們倍感榮幸與温暖!從硬件配置到功能實用性,都力求為您的出行提供便捷與舒適;而您提及的 “提前安排佈置房間”“將同行夥伴安排在同一樓層”,正是我們主動關注團隊出行需求、力求提升行程便利性的體現,後續的服務回訪則是為了及時瞭解您的體驗反饋 —— 這些細節裏的用心能得到您的肯定,我們格外欣慰。您的滿意是我們服務的初心,未來我們會繼續優化設施維護與團隊服務細節,為更多同行出行的客人提供貼心安排。期待您下次再來濟南時,依舊選擇我們,濟南喜來登酒店隨時歡迎您!
Guest User
Superior Queen Room
Stayed in Jul 2025
Solo traveller
6 review
10/10
Outstanding
Posted on Sep 1, 2025
Consistently excellent! This is my go-to hotel whenever I'm in town for a game. Last year, I even bumped into the Guoan team, though they weren't staying here this time. The rooms are spacious and impressive, with beautiful views. The hospitality was incredibly warm, especially Vicky, who was exceptionally attentive and truly made me feel at home, showcasing the renowned hospitality of Shandong people. All in all, a wonderful trip. Oh, and after Shandong Taishan's 6-0 win against Beijing Guoan, I even made sure to have a smoke by the hotel entrance and waited for some Guoan fans. What a happy day!
Original textTranslated by Google
Response from Property: 【優質體驗與熱情服務】讀到您充滿熱忱與喜悦的分享,我們彷彿也感受到了您看球、與朋友相聚的開心氛圍,內心滿是温暖與榮幸!能成為您每次回濟南看球的固定選擇,這份長久的信任讓我們格外珍視。感謝您對 Vicky的認可,她用貼心服務傳遞的温暖,展現了山東人的熱情好客,我們已第一時間將您的表揚轉達給她,這份鼓勵定會讓她繼續用心服務每一位客人。酒店有幸陪伴您度過諸多開心時刻,也為您擁有這樣美妙的旅行體驗而由衷高興。未來,我們會繼續守護這份優質體驗與熱情服務,期待您下次看球時依舊選擇這裏,濟南喜來登酒店隨時歡迎您的再次光臨!
Guest User
Superior Queen Room
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 31, 2025
Grace's service was truly outstanding. She proactively had our room ready before check-in, which significantly sped up the process. She was also incredibly accommodating by arranging a late check-out for us because of my child's competition. We were thoroughly satisfied and would definitely choose to stay here again!
Original textTranslated by Google
Response from Property: 【便捷與舒心】讀到您分享的滿意體驗,我們心裏滿是温暖與欣喜 —— 能通過 Grace 的貼心服務為您的行程提供便利,正是我們最想傳遞的居停温度!入住前提前準備好房間,幫您節省辦理入住的時間,以及為有比賽的孩子協調延遲退房,這些細節裏的周到,都是 Grace 主動關注客人需求、靈活提供幫助的體現,能切實解決您的出行顧慮,我們格外欣慰。我們已第一時間將您的表揚轉達給 Grace,這份認可會成為她繼續用心服務的滿滿動力。您説 “下次有機會還會再來”,這份信任是對我們最大的鼓勵。未來我們會繼續堅守這樣的細緻服務,讓每一位客人都能感受到便捷與舒心,期待您的再次光臨,濟南喜來登酒店隨時歡迎您!
Ailieketeluositaerwangrumao
Superior 2-bed Room
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 30, 2025
Qiu Tian's service was exceptional! She took wonderful care of me from check-in to check-out, assisting with all my arrangements. The room was very comfortable, and the hotel is also very convenient for family stays. Its excellent location offers easy access to transportation. I'll definitely be a frequent guest!
Original textTranslated by Google
Response from Property: 親愛的喜粉兒,非常感謝您對我們濟南喜來登酒店的肯定和讚美!我們非常高興聽到您和您的家人在這裏度過了一段愉快的時光,並且對您的入住體驗感到滿意。我們致力於為您打造一個舒適、愉悦的住宿環境,讓您在旅途中能夠放鬆身心,享受美好的時光。再次感謝您的選擇和支持,我們期待您下次來濟南時再次選擇喜來登酒店。如果您有任何問題或建議,請隨時與我們聯繫,我們將竭誠為您服務。祝您旅途愉快!
Jiujiaowoxiaoqier
Superior 2-bed Room
Stayed in Jul 2025
Family
14 review
10/10
Outstanding
Posted on Aug 17, 2025
Traveling with our kids, we chose this hotel because it's right opposite the Olympic Sports Center, primarily to attend Yue Yunpeng's crosstalk show. The room itself was standard, but at 799, it included breakfast for two and two tickets to Jinan Wildlife Park, making it excellent value for money. Special mention to Grace, who provided fantastic follow-up service throughout our stay. She was very thoughtful and incredibly responsive; our license plate was registered instantly after we provided it. The breakfast spread was very generous, and our children thoroughly enjoyed it.
Original textTranslated by Google
Response from Property: 親愛的喜粉兒,非常感謝您的熱情反饋和推薦,我們非常高興您在濟南喜來登酒店的體驗如此愉快!您的滿意是對我們工作的最大肯定。我們的團隊始終致力於提供卓越的客户服務,讓每一位客人都能感受到家一般的温暖和舒適。我們期待着您下次光臨濟南喜來登酒店,屆時我們將繼續竭盡全力為您提供一流的服務和完美的體驗。再次感謝您的信任和支持,祝您在未來的日子裏一切順利,生活愉快!
Guest User
Superior 2-bed Room
Stayed in Jul 2025
Family
1 review
4.0/10
Posted on Aug 16, 2025
My experience during this stay was far from ideal, and I feel compelled to share my thoughts. The room's facilities clearly showed their age, with noticeable wear and tear in many places. They weren't very convenient to use, and I constantly worried something might malfunction. What bothered me most was the incredibly poor soundproofing. I could hear conversations from the next room and footsteps in the corridor crystal clear, making it impossible to get a good night's rest. I felt like I had absolutely no privacy. The air conditioning was another major problem. Its cooling effect was excessively strong; even when set to the highest temperature, the room remained unbearably cold. I had to bundle myself tightly in the duvet to sleep at night. Moreover, as soon as I entered the room, there was a distinct dusty smell, and it felt like fine particles were floating in the air. It was very uncomfortable to breathe, making the stay feel quite oppressive. Everything felt severely outdated. In the entire room, there was only one bedside power outlet, and I eventually had to ask the front desk for a power strip.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您抽出時間分享此次入住的感受,您的反饋我們已詳細記錄並高度重視。酒店的部分設施因運營年限較長,我們始終在進行日常維護與保養,以確保基本使用功能的穩定。同時,我們也在逐步推進設施的更新升級工作,力求為賓客提供更舒適的體驗。關於您提到的隔音問題,我們會立即安排相關部門對客房的隔音狀況進行全面檢查,排查是否存在個別區域需要加強維護的情況,確保儘可能為賓客營造安靜的休息環境。空調系統我們會安排專業人員進行細緻調試,確保温度調節的精準性,以適應不同賓客的體感需求。對於房間內的空氣狀況,我們會進一步加強日常清潔除塵工作,增加通風頻次,並對空調濾網等進行徹底清洗,努力為賓客提供更清新的居停空間。關於插座數量,我們會結合賓客的實際需求,在未來的設施優化中予以考量。前台提供插線板也是為了及時滿足您的用電需求。您的體驗感受對我們非常重要,我們會認真研究您提出的各項情況,並在日常運營中不斷優化改進。期待有機會再次為您服務,讓您感受到我們的進步。