Shungeng Manor

We stayed at the Shungeng Villa Hotel with our kids for an exhibition, and it was super convenient and surprisingly quiet despite being in a busy area. The front desk staff were all incredibly friendly and patiently helped us with our questions.

Facilities: The decor style has the characteristics of a classic guesthouse – spacious, stately, and substantial. Black walnut trimmings, fully carpeted floors, extremely high ceilings, and sparkling clean floor-to-ceiling windows. With the windows closed, it's perfectly quiet with excellent soundproofing. When open on a breezy day, the sheer curtains inside sway gently, and the tree canopy outside rustles, creating a grand and comfortable atmosphere. Initially, I was worried that the older facilities might mean outdated soft furnishings, but the moment I opened the door, my concerns vanished. Everything is meticulously maintained; the several mirrors are completely blemish-free, faucets have no water stains, the central air conditioning works reliably, and every corner is spotless. Environment: This place is perfect for a relaxing getaway. Not only is it close to Qianfo Mountain and the Exhibition Center, but the hotel itself offers a changing scenery. With lush trees, several small gardens are arranged around the hotel's various buildings. Behind the guest rooms, there's always a small lake that's incredibly refreshing, and the lawns are meticulously maintained. The hotel's heritage, coupled with the profound culture of Shun, has truly become a scenic attraction. I spent most of the last two days strolling around the hotel. The natural tree-lined paths offer a cool respite from the summer heat, and with the recent breeze, it felt even more pleasant and refreshing than air conditioning indoors. The entire resort's environment is impeccable. Service: Service is the main reason I decided to write such a detailed review. Not only were water and other items delivered to the room promptly, but inquiries were also met with enthusiastic responses. The breakfast buffet was extensive and included local Jinan specialties, with all items still available even after 9 AM. Most importantly, as a pet owner, I was genuinely touched this time. Whenever I travel with my dog, I'm always very cautious. High-rise hotels are densely populated, prone to conflicts, and lack green space. Homestays don't always have a system to manage regular guests and pet owners separately in terms of soundproofing and hygiene. So, after keeping an eye on this garden resort hotel for a long time and finding out they had pet-friendly rooms, I knew I had to come. It certainly lived up to expectations. In my opinion, pet-friendliness shouldn't just be a slogan that provides a room and relies on guests' self-discipline for cleaning. Instead, it truly tests a manager's ability to anticipate and prevent risks and conflicts. Upon check-in, vaccine records were verified, photos were taken for registration, and pet-restricted areas were clearly communicated in advance. The room itself thoughtfully provided space for pets to move around, with a fence at least 2m wide, making it very spacious. Potty pads and dog beds were all provided, and an indoor air purifier was installed to collect pet hair. There's a separate side entrance for dogs, and the recommended small garden in the back mountain is secluded (the front gardens are busy, but the back is remote and requires a short walk – I didn't see anyone else there these past two days), effectively separating people and dogs to avoid conflicts. This system makes hotel management easier without overburdening staff; it separates guests to protect the rights of regular residents; and with ample activity space for pets, it naturally prevents dogs from roaming freely inside the room, which benefits hygiene. For me as a pet owner, ensuring others' comfort also makes things easier for myself. I feel this management system is absolutely textbook-level and an outstanding example nationwide.

Pet feeding experience: Excellent, the alpacas just had babies! Hanfu experience: The service was great, but don't go if your child wears a size smaller than 120, as they don't have clothes that small. Rubbings: My child loved it. Environment: Very good, lots of small animals. Cleanliness: Extremely clean. Service: The staff were very good, they helped carry our luggage to the room.

The hotel's small garden is beautiful, and the stay was very comfortable. I woke up to the sound of birds in the morning. I'd definitely come back if I have the chance, and it would be a great place to spend a whole day with kids.

A very, very beautiful hotel. There's a park with animals inside, and swans swim there. Delicious breakfast, clean rooms, very polite staff. I loved everything. 🥰

The hotel is conveniently located in the city center, not far from major attractions. It also boasts its own courtyard and landscaped areas, making it a popular spot for photos. The views from the rooms are also quite pleasant, perfect for relaxing with tea and conversation. The hotel offers many unique activities, including pet feeding and Hanfu (traditional Han clothing) experiences, which are very enjoyable.

The stay was terrible; I suggest you think twice before booking. The room wasn't cleaned upon check-in, as shown in the picture. I waited for over an hour and no one paid any attention. When I went out to ask a staff member to help clean, it was like nobody heard me. A man and a woman were chatting and didn't hear me at all. I had no choice but to pay an extra 180 yuan to change rooms (paying extra gets you a room, not paying extra means no room is cleaned – think about it). Less than three minutes after I entered the room, five more rooms of the same type, 180 yuan cheaper, appeared. I contacted the front desk to request a room change, but was refused (think about it). The complimentary bananas were rotten; if they couldn't afford it, they could have just not provided them. There were small flying insects during my stay, first on the window, then on the sheets, and even on the ceiling. After complaining, no one responded. I called Jinan's 12345 hotline, and after a week, no one replied. When 12345 called back, they said the hotel had reached a settlement with me, making it sound very convincing, even giving the exact time of the call. In fact, I never received that call. So I told 12345 that this wasn't the case; no one contacted me. Two weeks after the incident, a so-called manager finally called, putting on airs, shirking responsibility, engaging in endless bureaucratic wrangling, spouting nonsense, and lying habitually. He even offered to upgrade me to a suite next time. With your attitude, I wouldn't go even if you gave me a suite for free. This experience was utterly disgusting.

The service was a bit disappointing. There was only one staff member at check-in, and the wait was quite long before another staff member arrived. They didn't mention the complimentary animal feeding and rubbing services. I was in a hurry, so I let it slide. They gave me a fridge magnet when I checked out. The environment was nice, but the service was the main issue. I wouldn't choose to stay here again.

I booked a hotel for my friend from out of town, hoping it would be decent, but my friend complained to me about brushing his teeth. I didn't believe him and said he was nitpicking, but when he sent me a picture, I saw that the toothbrush was of terrible quality. Such a small thing made my friend look bad, damn it.