Fanke Hotel (Jinan Railway Station) Reviews

Response from Property: 濟南目前共有濟南站、濟南東站、濟南西站三個火車站，我們在濟南站，是濟南最大火車站，在市中心，去往市內各旅遊景點和購物中心都比較近和方便。為方便大家找到酒店，特簡明提醒：濟南站出站口到地面後即可看見20米處售票廳三個大字，走到售票廳門口面向售票廳向左直行100米即到。這樣無需辨別方向即能輕鬆找到酒店。當你出站走到售票廳門口時就已看到凡客酒店四個字了。濟南站和濟南西站相距12公里，有專門公交線路K156路，濟南站到濟南西站行程約30分鐘，票價2元，打車30元。火車站自助售票機充足基本不用排隊，買票方便。由於濟南採用公交專用道路，即使在道路最忙時也能順暢通行。從濟南西站和濟南站之間都是始發站，酒店距離公交站點約200米，去往濟南西站和濟南各大旅遊景點出行都十分方便。酒店旁300米聯運汽車站有開往濟南國際機場的大巴，從早6點始每小時一班車，40分鐘即達機場。提醒：前台可以免費領取一次性拖鞋。退房後十年內凡在凡客酒店住過的客人不消費也可以免費寄存行李。客人的需要就是我們努力的方向；出門在外，客人的心情是最重要的！安全是重中之重！我們希望像關心家人一樣關懷客人,讓客人滿意是我們始終不渝的目標！

Response from Property: Thank you!Wish you happiness!

Response from Property: Enterprises should do things that are beneficial to society. Good enterprises are supported by a correct concept. We always firmly believe and believe that customers are the smartest! Listen to the voice of customers and stand with customers to succeed! The greater the enterprise, the more it needs to achieve high customer satisfaction! The better the service work is done, the faster the enterprise will develop! Vancl is clean, adheres to environmental protection and safety, and quality first; second, the Internet speed is fast, all rooms have smooth wireless WIFI, and there is a UPS power supply; third, the service is fast and warm, which satisfies the guests; fourth, it is close to the exit of the railway station, only 3 minutes walk, and the airport and bus station are within 300 meters of walking! Fifth, it is needless to say that integrity and speed, reputation first, not profit first. Vancl always takes customer satisfaction as the first! Vancl Hotel takes the happiness and satisfaction of customers as the greatest satisfaction, unity of knowledge and action, and quality as the foundation! Sixth, there is a free enclosed parking lot, which is safe for travel; seventh, a large number of scientific and intelligent products are used to provide security services for guests. Eighth, consider guests everywhere, free luggage storage; delayed check-out is flexible. Ninth, hot water is good and bathing is comfortable. Thank you for your support and trust! Thank you to every guest! Although Vancl is not perfect and has its flaws, we serve you wholeheartedly and help every guest better in our growth. Helping others is helping ourselves! Satisfying our guests is our only guiding principle, and the needs of our guests are the direction of our actions.

Response from Property: Jinan currently has three railway stations: Jinan Station, Jinan East Station, and Jinan West Station. We are at Jinan Station, which is the largest railway station in Jinan. It is located in the city center and is close and convenient to various tourist attractions and shopping centers in the city. To help you find the hotel, here is a brief reminder: After you get to the ground from the exit of Jinan Station, you can see the three big characters of the ticket office 20 meters away. Go to the entrance of the ticket office and turn left for 100 meters. In this way, you can easily find the hotel without having to identify the direction. When you walk out of the station and walk to the entrance of the ticket office, you will see the four characters of Vancl Hotel. Jinan Station and Jinan West Station are 12 kilometers apart. There is a special bus line K156. The journey from Jinan Station to Jinan West Station takes about 30 minutes. The fare is 2 yuan, and the taxi is 30 yuan. There are enough self-service ticket machines at the railway station, and there is basically no need to queue up, so it is convenient to buy tickets. Since Jinan uses dedicated bus roads, it can travel smoothly even when the roads are the busiest. Jinan West Station and Jinan Station are both departure stations. The hotel is about 200 meters away from the bus stop, which is very convenient for traveling to Jinan West Station and major tourist attractions in Jinan. There is a bus to Jinan International Airport at the Lianyun Bus Station 300 meters away from the hotel. There is one bus every hour starting at 6 am and it takes 40 minutes to reach the airport. Reminder: Disposable slippers can be obtained for free at the front desk. Within ten years after check-out, guests who have stayed at Vancl Hotel can also store their luggage for free without spending money. The needs of the guests are the direction of our efforts; when you are away from home, the mood of the guests is the most important! Safety is the top priority! We hope to care for guests like caring for family members, and satisfying guests is our unswerving goal!

Response from Property: 非常感謝您的反饋，我們已經加強了客人退房後可能會要物品的管理，就是退房後物品可能要可能不要的暫時留置7天再處置。但大多數情況下不會出現您所説的情況。**上也有像您反饋的同樣問題，不知道是不是同行故意來黑我們！我們不會做得像您説得那麼差！相信我們！什麼樣的客人都有，我們的原則是客人永遠是對的，來改進我們的工作。

Response from Property: 客人的滿意是酒店發展的最大動力！每走一步首先想到的是客人！品牌是凡客最大的價值！凡客的目標是大眾住宿的滿意品牌！品牌附加值最大的就是標準化和可靠性，即可以讓客人通過名字就可以信賴酒店！我們也在從方方面面向這個目標靠近，即嚴格地執行酒店管理體系和行業標準，以高標準、完全可靠的信譽和高效快捷的服務幫助客人成功，讓客人舒適，讓客人得到切實的滿意，適度超出客人的預期，比如我們的熱水系統完全融入科技元素，完全達到五星級酒店的沐浴標準，無線WIFI和寬帶也能達到五星級酒店的標準，在硬件投入上舍得下本錢，注重客人的滿意體驗。一切為了客人的滿意，這是凡客的經營理念和宗旨。客人滿意是酒店工作得失的晴雨表，我們始終不斷地重視與客人的交流，傾聽客人的心聲，並不斷換位思考，把工作做到客人需要之前。我們也感謝客人對我們的大力支持和信賴與理解。雖然工作不能盡善盡美，但我們務求認真對待客人，始終以空杯心態學習和對待客人，真正將客人放到突出的關懷位置。

Response from Property: Guests are the thermometer of the hotel's operating quality and service quality. Guest satisfaction is the biggest motivation for our work. Guests are constantly measuring and judging with their hearts, voting with their feet. Factors that make guests happy and satisfied, bring pleasant feelings, make everyone like us, have good cost-effectiveness, high safety performance, affinity, etc. will make guests consume or leave us, so we pay special attention to training employees to pay attention to guest satisfaction. Under the premise that economic conditions allow, guests consume a kind of mood, buy an experience, and a good time, so our hotel stands at this height to provide attentive service. We think that helping guests is helping our future! We are happy to do everything that makes guests happy! We hope to hear the real voice of guests, understand guests better than other hotels, and make guests like the hotel more! Reminder: Walk 20 meters from the exit of Jinan Station towards the ticket hall, and go straight to the left for 100 meters at the entrance of the ticket hall facing the ticket hall. The room area is 16-22 square meters, with 24-hour constant temperature hot water, private bathroom, uninterruptible power supply, split air conditioning, four-star standard mattress, bedding, hair dryer in the room, fiber optic broadband plus wireless WIFI, and 30 minutes of free phone calls; free candy at the front desk; all disposable toiletries in the room are free; free disposable slippers at the front desk; free luggage storage for 180 days within ten years after check-out (uninterrupted 24-hour monitoring to ensure that the storage process is reassuring for guests!) We insist on quality, credibility, and standards, so that guests can consume safely and with confidence; welcome to visit us next time!

Response from Property: 出門在外，客人的心情是最重要的！安全是重中之重！我們願意為客人的出行提供力所能及的幫助,客人的美好心情和愉悦體驗不是價格可以買得到的！對客人的滿意度我們倍加珍惜，客人的好評也是我們不斷努力的動力！退房後十年內免費寄存行李（最長3個月），客人物品全程不間斷24小時監控，確保寄存過程讓客人放心等都是酒店考慮客人的心情和需要而做出的付出，我們的目標是做一家客人滿意的酒店！衹要客人滿意了，喜歡了，符合市場需求，我們一定能夠成為一家有未來的酒店，成為一家和客人雙贏的酒店。雖然定位是經濟型酒店，但許多關鍵指標是達到三星甚至四星級酒店的標準。歡迎您下次入住並指出我們的不足或提出任何建議！客人的滿意就是我們的目標！不管怎麼説，來凡客沒有太多的拘束，能體驗到家一樣的感覺！乾淨、環保、安全，服務人性化！我們覺得幫助客人就是幫助自己的未來！我們樂於做讓客人高興的每一件事！換位思考是一種基本的經營素質，利潤不是第一位的！我們希望經營幸福和滿意，讓客人在凡客得到快樂。雖然我們是基本的經濟型酒店，但對客服務我們力求做到讓所有客人都滿意。

Response from Property: Jinan currently has three railway stations: Jinan Railway Station, Jinan East Railway Station, and Jinan West Railway Station. We are at Jinan Railway Station, which is the largest railway station in Jinan. It is in the city center and is relatively close and convenient to various tourist attractions and shopping malls in the city. In order to make it easier for everyone to find the hotel, here is a brief reminder: After exiting the Jinan Station and reaching the ground, you will see the three characters "Ticket Hall" 20 meters away. Go to the door of the ticket hall, face the ticket hall, and go straight to the left for 100 meters. This makes it easy to find the hotel without having to find directions. When you exit the station and walk to the entrance of the ticket hall, you will already see the four words "Fanke Hotel". Jinan Station and Jinan West Railway Station are 12 kilometers apart. There is a dedicated bus line K156. The journey from Jinan Station to Jinan West Railway Station takes about 30 minutes. The fare is 2 yuan, and a taxi is 30 yuan. There are enough self-service ticket vending machines at the train station, so there is basically no need to queue up, making it convenient to buy tickets. Because Jinan uses dedicated bus roads, traffic can flow smoothly even when the roads are busiest. There are departure stations between Jinan West Railway Station and Jinan Railway Station. The hotel is about 200 meters away from the bus station. It is very convenient to travel to Jinan West Railway Station and major tourist attractions in Jinan. There is a bus bound for Jinan International Airport at the intermodal bus station 300 meters next to the hotel. The bus runs every hour from 6 a.m. and takes 40 minutes to reach the airport. Reminder: Disposable slippers are available for free at the front desk. Guests who have stayed at Fanke Hotel within ten years after check-out can store their luggage for free without spending any money. The needs of our guests are what we strive for; when we go out, our guests’ mood is the most important! Safety is top priority! We hope to care for our guests like we care for our family, and satisfying our guests is our unswerving goal!

Response from Property: Dear, you planned to check in early and didn't check in one morning in advance. In your case, it should be two days' room rate, and you arrived in the early morning. How can it be possible for you to spend a day's money to check in early at midnight the day before? We did nothing wrong. The rooms are full on May Day, and no one will check out in the middle of the night. Early check-in We are the most relaxed in the hotel industry, you can check in early before 8:00 in the morning. Many hotels only allow check-in after 12 noon. Although there is no room, we still find a place and provide quilts for you to stay in the middle of the night. We are eager to provide a place for you to sleep, but you think we are not perfect? It's not something a hotel has to do to provide quilts and a massage table and find a place for you to sleep. We only need to provide you with a room before 8:00 in the morning to meet the contract requirements. We seldom meet unsatisfied customers who come to our store. Although we are a budget hotel with average hardware conditions, we welcome customers with enthusiasm and serve them as best we can. Customer satisfaction is our purpose and soul.

Response from Property: Sorry for the inconvenience! It was the peak of the May Day holiday when you checked in. From the picture, it should be a standard room on the fifth floor. The room is a standard that was converted from a double bed room, not a standard room. If you come back next time, we will offer you a 50% discount on the regular price as an apology! We have more than 120 rooms in total, including business rooms. Welcome to visit us next time.