Guest User
May 4, 2025
Because there is really no choice, this is the only five-star hotel. The main reason is that the service and software are not worthy of a five-star hotel.
When I drove to the hotel entrance, the doorman had an arrogant expression. He took a look and continued to pace without asking if I wanted to park or if I needed to take down my luggage first. (The hotel doorman should be of the same style. I saw a new doorman after dinner.)
Let's talk about the room. The door of the bathroom and shower room in the room faces the bedroom. There is no trash can in the bathroom. The used paper towels should be put on the sink or thrown away in the living room. I asked the waiter, and he replied that because there is a trash can in the living room, the bathroom is not equipped.
There is no comb in the supplies, probably because the waiter forgot to put it. I called to send a comb, and after a while a Northeast uncle delivered it. There was no polite language in the training, and he came up and shouted: Don't you want a comb? I'll get you two! It was 11 o'clock in the middle of the night... There was no polite language, and he came up to clear his responsibility first, which made the guests seem to cause trouble for the waiter.
The combs mentioned above are of poor quality for all disposable products used by the hotel. This comb is so bad that it is outrageous.
During breakfast, there were many empty seats in the restaurant, and they were not collected in time. The waiter said that there were no empty seats and asked us to sit in the outer hall far away from the food pick-up point. I said I would go in and see, but there were several empty tables. The quality of breakfast was OK, but it was still far behind hotels of the same quality.
You can experience their beer when booking a room. When I asked who would serve beer, the front desk said, "Wait a minute, the person is not here. According to the standard, shouldn't we contact the service staff?" After the lady who served the beer came, the service standard was similar to that of the big queue, cold and especially cool. The peanuts were thrown directly on the table.
When checking out, the front desk lowered his head, didn't even raise his eyelids, and said hello...
Maybe the comments are harsh, but the big brand is five-star, and the price on May Day is sky-high. This service is really not matched
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